Customer Service Nurse Practitioner
Resume:
Angle Renee Basham, MSN
ad3n2l@r.postjobfree.com
**** ******* **• Gray, TN 37615 • 423-***-****
Objective
Highly motivated and experienced in the healthcare industry. I am looking for a job that I can continue to use my knowledge, skills, and education. I am not a practicing Nurse Practitioner. I am looking for a job that I can make a career out of and advance in. I am well versed in customer service with many different roles in the customer service industry. I love research and the entities involved in it. Although my background has been in the healthcare industry, I am willing to change to learn new and exciting things. Knowledgeable with Medicare/Medicaid and other insurance entities such as open, annual enrollment and SEPs.
Education
East Tennessee State University
Johnson City, TN
Master of Science of Nursing
Graduated Dec 13, 2008
Concentration in Family Nurse Practitioner
Honored by Sigma Theta Tau nursing honor society.
Member of the Tennessee Nurse Practitioner’s Association
East Tennessee State University
Johnson City, TN
Bachelor of Science in Nursing
Graduated Dec 15,2001
Relevant Experience
ITx Companies Kingsport, TN
Financial Health Navigator/Patient Advocate I 07/23 to 09/23
Work from home, Inbound/Outbound calls to assist patients with outstanding medical bills offering financial assistance and payment options/plans
CVS HEALTH/Aetna
Member Services Representative/Team Lead Gray, TN
08/29/2022-07/2023
Work from home, Aetna member services
Majorel Gray, TN
Customer service Representative 03-12-2021-06/2022
Work from home, customer service, for discovery+, chat and email support
First Source
Customer Service Representative Gray, TN
Work from home, customer service agent Jan 2020-June 2020
SYKES Enterprises Gray, TN
Search Quality Evaluator April 2019-June 19
Google Search Rater, work from home, customer service agent I
Broad Path Health Gray, TN Customer service representative Oct. 2018-April 19
Work from home call center type job, member services representative, was seasonal.
Concentrix Gray, TN
Work from home customer service representative September 2018
Call center type job only from home
Mountain Family Practice
Family Nurse Practitioner – Primary Care Provider Partnership
Quality of Life Healthcare
Elizabethton, TN
October 2013 to April 14
Family Nurse Practitioner – Director of Nursing
Apr 2012 to Nov 2012
Practicing FNP Provider for a pain management center
Assess and treat patients with both chronic and short-term pain issues.
Provide training for new employees including other providers.
Work closely with DEA and PMA enforcing rules and regulations of TN state law.
Supervisor of other providers as well as nursing staff in the clinic
Health First Family Practice
Johnson City, TN
Family Nurse Practitioner/Owner
Oct 2010 to Sept 2013
Sole practicing FNP Provider for a family practice clinic
Managed the business as the owner/operator.
Started the business from the ground up, successfully grew into a full-time business, and transferred all patients to appropriate treatment centers due to relocating to the Charleston area temporarily
State of Franklin Health Care Walk in Clinic
Johnson City, TN
Family Nurse Practitioner
May 10 to Oct 2010
Practicing FNP Provider for an open-door walk-in clinic
Assessed and treated patients presenting with a wide range of symptoms
Doctors Care
Piney Flats, TN
Family Nurse Practitioner
Aug 09 to April 2010
Practicing FNP Provider for a family practice/urgent care clinic
Assessed and treated patients with illnesses and minor traumatic injuries
Pinecrest Family Practice and Pain Management Associates
Johnson City, TN
Family Nurse Practitioner
Jan 2009 to May 2009
Practicing FNP Provider with separate patients
Assessed and treated acute and chronic patients as well as accepted and treated pain management patient from other referring local practices
Sycamore Shoals Hospital – Emergency Room
Elizabethton, TN
Senior Primary Care Nurse
Sept 06 to Jan 09
Responsible for Emergency Care of all ages of life, minor trauma, orthopedics, clinic care, cardiovascular, neurovascular, and any other life-threatening condition
Triage and assess patients as they present
Wilson Pharmacy
Johnson City, TN
Home Health Nurse
Sept 06 to Jan 07
Primary focus on pediatric home health
Adult and pediatric infusion nurse
Supervised LPN staff
Monitored status of patients with aspects of care with concurrent physician contact
Johnson City Medical Center Hospital – NICU
Johnson City, TN
Neonatal Intensive Care Nurse
Nov 04 to July 2006
Treated neonates and newborns from 23 weeks of gestation and compromised infants due to birth defects or other abnormal circumstances.
Gained experience in operating and monitoring conventional and high frequency ventilator systems.
Promoted to charge nurse, which included the responsibility for up to 40 patients and eight to ten nurses, making patient assignments, assisting in high-risk deliveries, and arranging transports.
Provided emotional support and education to the family of the neonates
East Tennessee State University Pediatrics
Johnson City, TN
Renal Care Nurse
Sept 04 to Nov 2004
Assisted Dr. Wattad with the renal care clinic and acted as a liaison between patient and doctor.
Scheduled renal ultrasounds and VCUG procedures.
Communicated with parents about test results, treatment, dialysis, diet, and continuity of care.
General renal assessments including sterile catheterization and medication analysis
Adventa Hospice
Elizabethton, TN
Hospice Home Health Nurse
Mar 03 to Aug 2004
Supervised LPN and CNA staff in the care of terminally ill patients in the home and long-term care
Admitted patients using Medicare and Insurance guidelines and pronounced patients as deceased.
Gained extensive knowledge in various aspects of end-of-life issues, terminal illnesses, and pain management
Laughlin Memorial Hospital – Emergency Room
Greeneville, TN
Registered Nurse
Jan 02 to Mar 2003
Triaged and assessed patients presenting in the ER.
Prepared equipment and aided physicians during treatments and examinations of patients
Aspects of care included obstetrics, surgery, orthopedics, outpatient, admitting, pediatrics, and geropsychiatry
Johnson City Medical Center Hospital – NICU
Johnson City, TN
Neonatal Intensive Care Registered Nurse
Jan 2002 to Apr 2003
Assessed condition of patients and took all vital signs.
Performed catheter placements, IV therapy, NG placements, suction, central line care, arterial line blood specimens, and vein puncture.
Responsible for notifying supervisor/doctor of patient condition and any reaction to medications/treatments
Qualifications and Certifications
Able to communicate and interact effectively with individuals of all levels.
Assertive, self-motivated, goal oriented, organized, and efficient
Exceptional assessment skills, experienced preceptor
Capable of handling multiple projects concurrently
Management as a charge nurse in a unit (NICU and ER)
Management of a local restaurant, First Assistant Manager, in charge of hiring and firing and scheduling, payroll, and employee performance reviews etc.…
Knowledgeable and experienced in neonate, infant, child, adult, and elderly care.
Successfully opened and managed my own primary care office as the sole provider while concurrently helping Quality of Life Healthcare increase patient flow and customers and bring the practice up to date with the current laws of practicing pain management.
I am no longer certified as a Nurse practitioner or Nurse. However, I am very well versed in the healthcare field and have kept up with my studies and would like the opportunity to pursue something in research at an entry level if possible and of course customer service positions as well.
I graduated Sigma Theta Tau from my master’s degree in the top 10% of my advanced practice degree class.
I am also in the process of enrolling in an in-line medical billing and coding class to get certified as a medical biller and coder
References
Angel Tester
Medical assistant, co-worker in the past, known for approximately 10 years.
Lena Thomas
Nuclear medicine Tech, co-worker in the past, known for approximately 20 years.
Latoya Mayo
Supervisor at Broad Path Health Care Solutions, 786-***-****
Michael Fletcher
Disabled, lifelong friend, can speak on my work habits and ethics, as well as my background.
Skills and prior experience
Before and during my education I worked at SunTrust Bank as a teller
I was employed several years at Burger King as First Assistant Manager and took management classes.
I have also worked at Wal-Mart, Whites, and Priceless Foods as a cashier and customer service representative.
I have several years of customer service experience and have had several management positions, including opening my own business and doing the tasks of day-to-day functions of managing it, from start to finish, I built it from the ground up
I have several years of EMR experience including implementing and training employees to use it.
Excellent computer skills with experience running multiple programs at one time with dual monitors.
Skilled in all Microsoft office products and Windows 10 based systems
Very well at navigating the internet for references and search for answers.
Great communication skills
I can work independently and with others well.
I am focused and tasks oriented and go above expectations.
Eager to try new things and learn new experiences.
Dedicated and hard working
Self-motivated and organized.
Work at home experience
Call center experience
I also can-do multiple projects at one time and finish all of them when they are due without delays
I am good at teaching others and helping others learn new things
I adapt well to change and focus on the positives in needing change
I can work well under pressure, listen well and am a good problem solver and critical thinker
I manage my time well to accomplish the most in one day that I can
Contact this candidate