Work History

Education

Personal Profile

Dedicated and results-driven professional with a

proven track record in automotive service and

operations management, seeking a challenging role

in leadership. Leveraging a strong background in

optimizing customer experiences, team leadership,

and process improvements, I aim to contribute my

skills in driving operational excellence and

achieving business growth. Eager to bring

innovative solutions and strategic insights to a

dynamic organization poised for success.

Contact Details

JASON T. WILSON

Phone: 281-***-****

Email: ad3n20@r.postjobfree.com

601 Enterprise Ave #1039

League City, 77573, TX (US)

Championship Wins

Earning the titles of Employee of the Month and

Employee of the Year underscores my dedication to

excellence and continuous improvement, aligning

seamlessly with prospective employers'

expectations. My proactive optimization of service department processes and leadership in impactful

community engagement programs demonstrate a

commitment to results-driven innovation. These

achievements showcase my value in fostering team

success, implementing efficient processes, and

contributing to community initiatives. With a

proven track record in exceeding expectations, I

bring a valuable blend of skills and dedication that aligns with the criteria of core values sought by

progressive organizations.

Notable Skills

Leadership

Operational Excellence

Customer Service

Strategic Planning

Team Management

Jason T. Wilson

O P E R A T I O N S M A N A G E M E N T S T R A T E G I S T E X P E R T Service Director, Big Star Cadillac (Ken Garff)

Feb. 2022 - Dec. 2023

Friendswood, TX

Led a team of 37 employees, managing day-to-day service department operations.

Ensured manufacturer warranty compliance through daily reviews of warranty claims.

Monitored key CSI metrics to enhance the customer experience. Increased customer retention from 62% to 79% through process improvements.

Conducted weekly technician and advisor meetings for performance tracking.

Prepared monthly forecasts for the General Manager. Collaborated directly with manufacturers to address customer concerns and align with communications.

High School Diploma

Dulles Highschool, Stafford,

Community Engagement

Financial Acumen

Communication

Innovative Thinking

Adaptability

Managed day-to-day service department operations, ensuring warranty compliance and optimizing the customer experience. Improved customer retention from 53% to 71% through process enhancements.

Conducted weekly technician and advisor meetings, addressing repairs and manufacturer compliance.

Prepared monthly forecasts and collaborated directly with manufacturers on customer concerns.

Directed fixed operations, leading 29 team members to a $750,000 year-over-year revenue increase.

Collaborated with marketing and OEM teams to implement campaigns for increased service drive traffic.

Fixed Operations Director, Baytown Buick & GMC (Ken Garff) Jan. 2020 - Jan. 2022

Baytown, TX

Attained a 38% reduction in obsolescence inventory, saving

$115,741 in the first six months.

Led hiring, development, and mentoring of parts staff to ensure adherence to best practices.

Conducted daily reviews of special order parts for wholesale and service customers.

Managed monthly forecasts, manufacturer returns, parts reconciliation, and purchase orders for inventory accuracy and timely payments.

Parts Manager, Baytown Buick & GMC (Ken Garff)

Oct. 2018 - Jan. 2020

Baytown, TX

Managed inventory control procedures, orders, and core audits for accuracy.

Implemented a successful accessory program for aftermarket and new car sales.

Negotiated vendor agreements to reduce expenses, provided customer assistance, and trained teams for operational and sales success.

Assistant Parts Manager, Texan DCJR (Ken Garff)

Mar. 2011 - Oct. 2018

Humble, TX

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