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Real Estate Customer Service

Location:
Coppell, TX
Posted:
February 15, 2024

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Resume:

A B O U T M E

Edwin Namenge

OBJECTIVE

Experienced Portfolio Management with a demonstrated history of working in the Real Estate Industry. Skilled in loan processing, negotiations, default Asset Management, sales, and Educational Technology. Strong finance professional with a BBA/MBA focused in Real Estate/Finance from the University of North Texas.

Experience

Fidelity National Financial

Dec 2021 – Present (2y 11MOs)

Mortgage Banking

Manage Purchase and refinance mortgages, as well as handle the Real Estate Owned (REO) pipeline. This involves working with various stakeholders such as vendors, lenders, and attorney firms to process a portfolio of assets held in our inventory.

Our team has been able to steer our client into profitability by providing a fast and hassle Free one-stop platform through our ResWare software. combing

This cut hold times by 50%, and increased closings by 200%.

Responsibilities span across several stages of mortgage processing, including origination, underwriting, foreclosure, post-foreclosure, Repairs, title examining/curative, Sales/closing, and policy writing.

This requires a deep understanding of the real estate and mortgage industry to ensure that we assist our clients meet and exceed regulatory compliance guidelines for the industry.

Our clarity of purpose has enabled our team increase productivity by 150% in the last 2 years.

Mortgage Connect LP

Feb 2020 – Dec 20211y 9 MOs)

Examined abstractor's documents for effect and completeness.

Searched and reviewed data to create and type title commitments, write owners and lenders’ title policies.

Involving some customer service, communicating with internal and external contacts to obtain any additional data/information that may be required and reported any potential delays.

Keller Williams Realty, Inc.

REALTOR-Licensed Real Estate Agent

Aug 2018 – (2 yrs. 4 mos.)Not active

FORECLOSURE/REO Specialist_ Credit Portfolio Management

Vendor Resource Management-

Aug 2009 – Nov 2019 (10 yrs. 4 mos.)

-Managed Title and Closing production for our clients GSE (Fannie Mae/Freddie Mac) -Managed REO Asset portfolio and Vendors; while building relationships with designated Foreclosure Counsel firms, Brokers, Servicers/Lenders, and national title vendors.

Manage a portfolio of REO disposition assets with the goal of maximizing recovery and providing exceptional service to the client.

Develop real estate strategies and monitor expenses relative to established budgets/strategies to sell properties in a defined territory and to meet departmental, team, and individual goals.

Review all forms of valuation (BPO, Appraisal, etc.) and determine final market value.

Prepare REO Marketing Plans and Recommend Marketing Strategy for Client approval Work with the broker to either authorize repairs or sale “as is” Ensure properties are maintained to increase marketing effectiveness and avoid violations.

Negotiate sales contract terms with potential purchasers to meet recovery targets and performance goals using a consistent, positive, and respectful approach that minimizes transaction risk while maximizing asset recovery.

Manage a diverse and highly performing vendor network to ensure effective communication, policy compliance, and performance accountability using a consistent, positive, and respectful approach.

Conduct internal and external processes with a high degree of customer service focus

Title Examiner

Bank of America-Land safe

Mar 2006 – Jul 2009 (3 yrs. 5 MOs)

Reviewed documents abstracted from name and property searches to determine the effect of each on titles and drafted title reports.

Curative Associate/Loan Processing

First American Title

Jun 2004 – Feb 2006 (1 yr. 9 mos.)

-Reviewed title commitment and obtained all needed documentation to clear the title and have the file proceed to close. -Utilized Centrex and Fast to document transactions and the curative process, including obtaining payoffs, verifying vesting, addressing liens, and obtaining subordination. -Prepared title insurance products, including Super Eagle, Eagle Plus, and long-form policies. -Reviewed pertinent Closing Notes for accuracy and to ensure compliance, communicating with other departments, and entities to correct all discrepancies. Plugging the HUD and reviewing for correctness. -Originated New Loans as well as Refinance. Collecting all required Docs for Underwriting Requirements. Reviewed files to ensure all Credit requirements are met, Considering terms of the mortgage agreement based on the Docs and pre-qualifying borrowers for loans.

Education

University of North Texas

BBA/MBA, Real Estate/Finance

2003 – 2008

Kenyatta University

B.Ed., Education Lit/Lang

1990 – 1995

Licenses & certifications

Educator - Texas Education Agency- Certified Grades 1-12

Issued Oct 2003 – Expires Nov 2019

Real Estate Broker/Sales Agent - Texas Real Estate Commission

Issued Aug 2018

Skills

REO Management, Foreclosures, Loss Mitigation, Escrow, Real Estate, Education, Educational Technology, Customer Service Managerial Finance

SKILLS

DEFAULT/REO -

C O N T A C T

ad3n13@r.postjobfree.com

214-***-****

linkedin.com/in/edwin-namenge-1044498

DFW TX

E D U C A T I O N

UNT

BBA/MBA

2008

KENYATTA UNIVERSITY

B,ED

1995



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