Diane Nelson

503-***-**** ad3n0i@r.postjobfree.com Cypress TX

Experience

Concora Credit Inc. formerly Genesis Financial Solutions 2010 – 2024

Senior Debt Sales Coordinator

Primary contact for Debt Buyers, Services, and Agencies.

Communicate effectively to inquiries, issues, and vender requests.

Complete updates on accounts in system of record.

Identify and suggest department improvements.

Other Positions with Concora Credit Inc.

Back Office Agent: 1 Year; Payment Processor: 4 Years; Phone Agent: 2 Years

Wells Fargo 2007 – 2010

Late-Stage Credit Card Collections

Contact Clients who were 60-180 days behind payment.

Negotiated partial of full payments.

Required to meet or exceed agent’s goals.

JoAnn Fabric and Crafts 2005 – 2007

Sr. Merchandise Manager

Michaels Arts and Crafts 2000 – 2005

Store Manager

Skills and Abilities

Tracking and Updating Documents

Ability to Work Within Time Constraints and Manage Deadlines.

Excellent organizational skills

Proficient in Microsoft Office

Data Accuracy

Problem Solver and Critical Thinker

Dedicated Team Player

Exceptional Attention to Detail

Education

Associate Degree – Business Administration

Lane Community College