Upasna Turna

***** **** ******, ****** **, V*N*S*

+1-778-***-**** ad3mzy@r.postjobfree.com

Summary

Encouraging leader and analytical problem-solver with talents for team building, leading and motivating as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

EDUCATION

•Associate of art degree

May 2021- December2022,

Alexander College, Burnaby, B.C.

Optional Courses: Economics, Computer Science

•Certification in CPR/AED/First Aid

•Certification in Computer Applications: MS office, Tally, DT Tools.

•Certification in ECEA

EXPERIENCE

• Problem Solver

Amazon fulfillment services

Nov 2021 - Current

Delta, BC

Working experience

• Got hired as Associates in September 2020

• Cross-trained and provided back up for Process Assistant and Process Guide

• Trained staff on operating procedures and company services.

• Managed timely and effective replacement of damaged or missing products.

• Increased performance by monitoring team member productivity.

• Increased efficiency and team productivity by promoting operational best practices.

• CUSTOMER SERVICE REPRESENTATIVE

BST Traders - Punjab, India

Dec 2020 – Aug 2021

oPromoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

oInformed customers about billing procedures, processed payments and provided payment options.

oMade outbound calls to obtain account information.

oConsulted with customers to resolve service and billing issues.

oAnswered inbound calls, chats and emails to facilitate customer service.

oDemonstrated excellent communication skills in resolving product and consumer complaints.

Skills

• Microsoft Office

• Inventory Control Processes

• Strategic Problem-Solving

• Customer Service

• Customer Loyalty

• Cash Register Operations

• Billing Adjustments and Refunds

• Sales and Upselling

• Calm and Professional Under Pressure

• Excellent in written and spoken communication skills.

• Experience in both independent work and teamwork

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