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YANELIZ ORTIZ

ad3myy@r.postjobfree.com 508-***-****

SUMMARY

Operations Manager with 10 years of experience in overseeing and optimizing operations. Skilled in streamlining processes, improving efficiency, and reducing costs. Proven track record of successfully managing teams, implementing strategic initiatives, and achieving operational goals. Committed to delivering exceptional customer service and ensuring smooth day-to-day operations. Seeking the opportunity to leverage my expertise and drive operational excellence. EXPERIENCE

Operations Manager Terry's TV & Appliances Harwich, MA May 2021 - Present

• Implement cost-effective supply chain strategies, resulting in faster product delivery and reduced operational costs.

• Implement customer-centric policies and procedures, leading to improved customer feedback and loyalty.

• Implement efficient inventory tracking systems, reducing instances of stock outs or overstock.

• Implement process improvements and automation, resulting in reduced turnaround times and increased productivity. Conducted training programs, mentorship initiatives, and performance reviews to develop a skilled and motivated workforce.

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• Identify cost-saving opportunities, negotiate favorable vendor contracts, and implement budgetary controls. Office Administration East Coast Seafood New Bedford, MA April 2019 - February 2021 Implemented an organized and efficient document management system, ensuring quick retrieval of essential records and compliance with regulatory requirements.

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Improved communication channels within the company, resulting in faster dissemination of information and enhanced collaboration among team members.

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Successfully coordinated with suppliers, logistics partners, and internal teams to ensure timely and efficient seafood distribution, minimizing delays and optimizing supply chain processes.

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Ensured compliance with health and safety regulations, certifications, and quality standards related to seafood handling and distribution.

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Established strong relationships with seafood suppliers, negotiating favorable terms and maintaining a reliable and diverse network of vendors.

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Improved customer service processes, addressing inquiries and concerns promptly, leading to increased customer satisfaction and retention.

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Identified and implemented process improvements in administrative workflows, reducing redundancies and enhancing overall efficiency.

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Operations Manager Terry's TV & Appliances Harwich, MA January 2014 - April 2019

• Implement cost-effective supply chain strategies, resulting in faster product delivery and reduced operational costs.

• Implement customer-centric policies and procedures, leading to improved customer feedback and loyalty.

• Implement efficient inventory tracking systems, reducing instances of stock outs or overstock.

• Implement process improvements and automation, resulting in reduced turnaround times and increased productivity.

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Conducted training programs, mentorship initiatives, and performance reviews to develop a skilled and motivated workforce.

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• Identify cost-saving opportunities, negotiate favorable vendor contracts, and implement budgetary controls. SKILLS

Bilingual: English/Spanish

Google Suites

Microsoft Suites

CPR Certified

Child Care Certified

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