Customer Service Office Manager
Resume:
Tonya Campbell
Roseville, MI *****
**********@*****.***
• To obtain a challenging career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company and the community. Authorized to work in the US for any employer
Work Experience
Public Health Director/ Medical office manager/billing specialist Natural Healing - Remote
April 2006 to Present
• Managed all sales leads and potential prospects.
• Organized all medical records and patient information
• Performed all health screenings and consultations
• Customer Service
• Cash Handling
• Created personalized health charts for all patients
• Cold calling for collections Representative
• Analyzed clients and recruited them to the job positions needed
• Data entry
• Managing and coordinating all projects on hand
• Medical office manager/ billing coordinator
• Dietary assistance
Cashier/Customer Service
Value Fresh Marketplace - Warren, MI
October 2021 to November 2022
• Waited on customers and cashed them out at register
• bagged customer groceries
• price checks, coupon applied
• Managing project at hand on all new hires
Call Center Representative
ABC Warehouse - Troy, MI
May 2020 to June 2021
• Follow up calls to existing customers to extend and renew their warranties
• offer specials to customers for their money's worth of products
• accept incoming calls from customers asking questions
• Make outbound calls to customers and potential customers
• Walk customers through their awards and advantages of their warranties Assistant Manager supervisor/Sales Associate
L.H. Financial Services - Detroit, MI
August 2014 to November 2020
• Customer Service
• Inside sales support
• Financial Services
• Managed payroll
• Managed inventory, invoicing, budgeting, and payment processing. (QuickBooks)
• Coordinated schedules
• Assisted with project management
• Filing
• Managed all new hires
• Dispute Escalations
• Collections specialist
• Assisting tax prepare
Work Study Receptionist
Wayne County Community College - Detroit, MI
September 1995 to May 2020
• Schedule students to tutors
• Assisted in tutoring & teaching students
• Assisted students preparing their research papers and art projects
• Advising students to curriculums that correlate program dynamics
• Extensive Customer service interaction
• Answered incoming calls mad made outbound calls
• Filed all student records
• Managed and restocked office of all supplies
Waitress/Cook/Cashier
Westside foods
April 1988 to November 1995
• Waited on customers,
• Cooked food orders for customers,
• Answered inbound calls for food orders, processed
• Worked as a cashier for food orders made,
• Processed credit card payments,
• Cleaned and sanitized the restaurant within health-code Retail Sales Associate
Smart family Levi - Detroit, MI
August 1986 to September 1989
• I waited on customers at the cash register with money purchases
• Assist customers in making purchases with their credit and debit cards
• Assisted customers with purchasing and finding products
• kept the racks and shelves restocked
• Arranged the clothing in store display to attract customers to buy
• Made sure all the stock of the store was ordered and refilled Education
Master of Science in Specialized in Public Health with turn of Complentary and Alternative Medicine,Biostatistics
Everglades University - Boca Raton, FL
May 2016 to March 2019
Bachelor's of Science in Speciallized in Alternative Medicine, Art 1 & 2 Everglades University - Boca Raton, FL
January 2010 to June 2013
Associate's degree
Skills
• Proficient in Microsoft office, Word, Power point (8 years)
• Tutoring (3 years)
• Research (10+ years)
• Data Analysis (10+ years)
• Program Management (9 years)
• Writing Skills (10+ years)
• Salesforce
• Presentation Skills (4 years)
• Team Work (10+ years)
• Reliability (8 years)
• Flexibility (10+ years)
• Problem-solving (10+ years)
• Driving (10+ years)
• Leadership (10+ years)
• Data collection (7 years)
• Public health (10+ years)
• Customer service (10+ years)
• Event Planning (8 years)
• Adobe After Effects (10+ years)
• Adobe Illustrator (10+ years)
• Documentation review (10+ years)
• Project coordination (10+ years)
• Medical terminology (10+ years)
• Filing (10+ years)
• Tutoring (6 years)
• Phone etiquette
• Inside sales
• Sales
• Cold calling
• English
• Academic Advising
• Sales Support
• Employee Orientation
• Customer service
• Upselling
• Inside sales
• Customer relationship management
• Hospitality
• Tutoring
• Windows
• Relationship management
• Human resources
Assessments
Administrative assistant/receptionist — Proficient May 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Protecting patient privacy — Proficient
March 2022
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Work style: Reliability — Proficient
August 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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