Sean Payne-Wilson

Environmental Service Technician Supervisor - Pride Industries- CHCF/CDCR PRISON

HOSPITAL

Modesto, CA 95350

ad3myb@r.postjobfree.com - 209-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Environmental Services

PRIDE Industries - Stockton, CA - January 2016 to Present Clean and disinfect all inmate patients rooms, showers and activity areas. Clean floors windows carpets. Cleans all nurses stations medication and exam rooms. Train and instruct fellow EVS techs. Assign duties and maintain a safe work environment. Stock and order all supplies needed to perform daily task. Daily use of pressure washer auto floor scrubber vacuum and various PPE. Customer Service Representative

Restoration Hardware - Tracy, CA

Responsibilities

•Determines requirements by working with customers.

•Answers inquiries by clarifying desired information; researching, locating, and providing information.

•Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

•Fulfills requests by clarifying desired information; completing transactions; forwarding requests.

•Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.

•Maintains call center database by entering information.

•Keeps equipment operational by following established procedures; reporting malfunctions.

•Updates job knowledge by participating in educational opportunities.

•Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments Accomplishments

Furniture certified

Skills Used

Great phone etiquette and data entry

Receiving Clerk

5.11 Tactical - Lathrop, CA - September 2013 to April 2015 Responsibilities

•Overseeing incoming and outgoing shipping activities to ensure accuracy, completeness and conditions of shipments

•Determining work procedures, preparing work schedules and expediting workflow

•Determining shipping priorities, work assignments and shipping methods required to meet shipping and receiving schedules

•Arranging transportation that optimizes service and cost

•Inspecting incoming materials and notifying appropriate staff of potential quality issues

•Inspecting loading operations to ensure compliance with specifications

•Directing movement of shipments to appropriate work areas

•Ensuring shipping area is organized and clean at all times and meets all compliance factors

•Ensuring that all employees are in compliance with all applicable health and safety regulations and other company-related policies and procedures

•Investigating and solving customer problems and issues

•Compiling and maintaining applicable metrics as required

•Managing the operational budget

•Training, developing and performance-monitoring activities Accomplishments

cherry picker certified. Lead receiver trained new employees Skills Used

lift operation, shipping and receiving, QA checks, inventory, order selecting Sales/Customer Service Representative

Reply Inc - Salida, CA - May 2012 to June 2013

Recommend alternate products based on cost, availability or specifications

• Determine customer requirements and expectations in order to recommend specific products and solutions

• Accurately process customer transactions such as orders, quotes or returns Mailroom Clerk

Pinnacle Solutions - Modesto, CA - October 2010 to April 2012 Ensure delivery of dispatched mail; inform the receiving party in case of any issues or delays.

• Maintain mail register for incoming and outgoing mails.

• Maintain stock of goods for mail room activity such as envelopes, stamps and stationary paper. General Clerk II

Tracy Defense Depot Contractor

Nana Services - Tracy, CA - August 2007 to January 2010 Heavy computer usage, with ability to multi-task between computer screens.

• Operate office machines, such as photocopiers and scanners, voicemail systems and personal computers

• Review files, records, and other documents to obtain information to respond to requests. Sales/Customer Service Representative

Teletech Communications - Stockton, CA - September 2006 to August 2007 Licensed customer service agent that provided excellent customer service, answered service calls and processes customer transactions.

• Obtain and evaluate all relevant information to handle product and service inquiries.

• Direct requests and unresolved issues to the designed resource Assistant machine operator

Pacific Southwest Container - Modesto, CA - July 2002 to November 2005 Die cutter operator for corrigated boxes. warehouse, sorting. preventive maintence, gener labor, quality control checks, forklift, pallet jacks boomlifts etc

EDUCATION

Law Enforcement

Humphreys College - Modesto, CA

July 2008 to January 2010

Law Enforcement

Modesto Junior College - Modesto, CA

August 2002 to August 2004

High School Diploma

Sierra High School - Manteca, CA

August 1998 to July 2001

SKILLS

Fork lift certified (5 years), Excel (5 years), Word (5 years) ADDITIONAL INFORMATION

Fork lift certified

• MS Word/Excel/Outlook

• Heavy Telephone

• Typing

• Cross Selling

• Customer Service

• Data Entry

• Insurance License

• Accounting

Contact this candidate