Adriana Hatfield

Professional Summary

Leadership oriented with about 10 years of customer service focused experience. Strong background in hospitality but most recently as a team lead. Adept at mediating and resolving conflicts. Able to adapt to various roles on a team to meet business needs. Proficient at navigating various software systems, including all Microsoft Office applications. Familiar with medical office procedures, terminology and dedicated to providing the highest quality leadership possible.

EXPERIENCE

Wait Staff Team, Portland, OR — Team Lead

June 2021 - Present

● Responsible for scouting locations, promoting and organizing events to meet the needs of potential clients.

● Train, schedule and process payroll for teams of 8-10 people per catering event.

● Manage and work with the team to ensure quality of food and service. Legacy Good Samaritan Hospital, Portland, OR — Hospitality Associate June 2018 – February 2020

● Responsible for reconciling cash drawers each evening, handling customer complaints professionally and promptly while maintaining expectations for managing dietary requirements for patients.

● Interviewed potential new employees on a panel, if hired, proceeded to train the new employee over 4-6 weeks on daily functions and duties as assigned based upon business needs.

● Provided logistical support for catering and banquet services at various Legacy locations. Bon Appetit, Portland, OR — Shift Lead/Cook

June 2017-June 2018

● Completed orders and modified recipes to help develop menu

● Ensured compliance with federal, state, and company standards regarding safety and sanitation; and estimated food requirements and labor costs

● Oversaw culinary functions for a campus environment, managed inventory, delegated tasks, and handled logistics for large events

Adventist Medical Center/OHSU, Portland, OR — Pharmacy Support Staff March 2016- June 2017

● Thoroughly reviewed medical claims to ensure accurate billing information to reduce errors

● Collaborated with insurance companies to reconcile payment discrepancies and negotiate payment arrangements

● Utilized billing software to track and analyze data, identify trends, and recommend improvements The Benson Hotel, Portland, OR — Supervising Room Service Host June 2013 – February 2016

● Oversaw logistics for large events and maintained strong relationships with event clients

● Organized and maintained records while handling front desk

● Allocated tips to employees, performed sales reports to improve efficiency REFERENCES AVAILABLE UPON REQUEST