Katie Geno

Converse, TX *****

614-***-****

ad3my4@r.postjobfree.com

Summary

Resourceful Solutions Engineer with proven ability to mentor, prioritize, and build relationships concurrently for multiple customers and stakeholders. A passionate and curious team-player enthusiastic about collaborating with both clients and colleagues to continuously improve and provide value. Skills

● Empathetic and helpful team member

● Transforming business requirement into

insightful visualizations

● Data querying and modeling

● Organized self-starter

● Cross-Functional collaboration

● CRM trained

Experience

Kordami, Remote

BI Consultant January 2023 - Present

● Translate business requirements into data models for ease of use in BI Reporting solutions.

● Create master data sources for clients to use for their own Tableau analysis.

● Communicate with stakeholders to understand data needs, content and business requirements Confluent, Remote October 2022 - January 2023

CSGO Data Analyst

● Create Tableau dashboards and analytic reporting in business systems such as Salesforce, Gainsight, flat files and other systems that allow Customer Solutions Group (CSG) to measure and effectively execute strategies that guide CSG actions and investment.

● Gather requirements, design, and build dashboards & analytic reporting based on stakeholders & leadership needs to help monitor performance for all key indicators.

● Review and improve data and analytics processes, methods and tools to increase efficiency and accuracy.

● Organize and transform information into comprehensible formats across multiple functions in the business.

Tableau Software/Salesforce, Austin, TX December 2017 – March 2022 Associate Solutions Engineer

● Advocated, created and led bi-weekly enablement series for Mid-market and Enterprise Public Sector Account Executives to boost technical and product knowledge. Assisted in increasing the market's sales up 146% YOY for Q2 of 2021.

● Develop compelling and interactive visualization templates for nonprofit, k-12 and higher education clients allowing insights to be communicated through design, development, and deployment of Tableau.

● Be heavily involved in the sales process working with designing a solution architecture using Tableau and Salesforce’s platform to address customer needs.

● Collaborate with Sales, Post Sales, Support and other teams to best support customers and prospects increasing adoption and retention by over 60%.

● Promote and communicate key software features across the Solution Engineering and Sales organizations by participating in the Business Value Services team.

● Assist Account Executives with technical qualification of new sales opportunities, understand customer requirements and articulate the value proposition of Tableau.

● Initiated, established and monitored “hotline” on Slack where Account Executives can ask quick technical questions to be answered by Solutions Engineers.

● Volunteered at the beginning of the COVID-19 Epidemic to provide NY state and NY City with critical dashboards to help understand where to send needed resources.

● Use data mining to extract information from data sets, identify correlations and patterns, ultimately driving to root cause(s) and actionable information Product Consultant

● Support Public Sector, Financial Services, and SMB to deliver Tableau presentations and production demonstrations ranging from standard to custom based on need.

● Create and present customer-facing content for Tableau Conference 2019 in Las Vegas.

● Act as primary technical point-of-contact during the sales process, implementation, and transition to post-sales support.

● Respond to customer requests for information including the completion of RFIs and RFPS. Associate Product Consultant

● Develop and deliver Tableau presentations and product demonstrations

● Support SMB and deliver Tableau product demonstrations, assess a customer or prospect’s need for Tableau, collaborate with sales on proposals.

● Create and present customer-facing content for Tableau Conference 2018 in New Orleans. Product Support Associate, Philips Respironics, Pittsburgh, PA May 2017 – December 2017

● Provide technical support through phone, chat, and email

● Create and track CRT tickets through TFS and JIRA for any bugs/problems for engineering to research

● Assist Healthcare professionals in a timely manner using Bomgar and logic to troubleshoot issues Education

Slippery Rock University of Pennsylvania, Slippery Rock, PA Graduation: 2016 Bachelor of Science in Information Systems

Minor: Asian Studies specializing in Japanese

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