Kamilah S Douthard

Customer Service Specialist

ad3mxt@r.postjobfree.com

205-***-****

PROFESSIONAL PROFILE

Dedicated and detail-oriented customer service professional with a proven track record of delivering exceptional support. Possesses excellent communication skills and the ability to empathize with customers. Proficient in handling inquiries, resolving issues, and ensuring customer satisfaction. Adaptable to work-from-home environments, demonstrating strong organizational skills and a commitment to exceeding performance metrics. PROFESSIONAL EXPERIENCE

EDUCATION

Business Management

Jacksonville State University

1997-2003

SKILLS

Strong written and verbal

communication.

Active listening for understanding

customer needs.

Familiarity with remote communication

tools (e.g., Zoom, Teams).

Ability to navigate CRM software and

ticketing systems.

Analytical thinking to identify and resolve

customer issues.

Efficient troubleshooting and creative

problem-solving.

Patience in addressing customer

concerns.

Ability to provide excellent customer

service remotely.

Effective multitasking to handle multiple

customer inquiries.

Meeting response and resolution time

targets.

Flexibility in adjusting to different

customer needs.

Ability to adapt to changes in

procedures or technologies.

Comprehensive understanding of the

company's products/services.

Continuous learning to stay updated on

product developments.

Ability to collaborate with remote teams.

Sharing insights and solutions within the

team.

Skill in managing and resolving

customer conflicts.

Turning challenging situations into

positive experiences.

Accuracy in recording and documenting

customer interactions.

Ability to work independently with

minimal supervision.

Taking initiative to improve processes

and customer satisfaction.

Senior Technical Support Advisor

Conduent Remote 2018-2024

Provided expert-level technical support for remote customers, demonstrating a deep understanding of complex issues related to personal electronic products.

Successfully resolved escalated technical challenges, ensuring timely and effective solutions while maintaining a high level of customer satisfaction.

Collaborated with cross-functional teams to improve internal processes, contributing to a more streamlined and efficient technical support environment. Shift Supervisor

CVS Hoover, AL and Charlotte, NC 2016-2019

Orchestrated daily operations as a shift supervisor, overseeing and managing a team of 2-4 employees to ensure smooth workflow and adherence to company standards.

Implemented effective training programs for team members, resulting in increased efficiency and a reduction in errors during shifts.

Proactively addressed and resolved customer concerns, fostering positive experiences, and consistently meeting or exceeding service standards. Outdoor Lawn and Garden Associate

Lowe’s Gadsden, AL 2015-2016

Provided expert guidance and assistance to customers in the outdoor lawn and garden section, demonstrating in-depth knowledge of various plants, gardening tools, and landscaping materials.

Maintained a well-organized and visually appealing retail environment, ensuring inventory accuracy and efficient product replenishment to meet customer demand.

Delivered exceptional customer service by offering personalized recommendations, answering inquiries, and providing valuable insights on lawn care and gardening practices, resulting in increased customer satisfaction and repeat business. REFERENCES

Arcale Turner

Conduent, Remote

Supervisor

T: 661-***-****

E: ad3mxt@r.postjobfree.com

PROFESSIONAL EXPERIENCE

Director of Residential Services

Sterling Companies Gadsden, AL 2013-2015

Spearheaded and directed residential services for over 75 employees and managed six group homes, ensuring the delivery of high-quality care and support to residents.

Implemented strategic initiatives to optimize operational efficiency, resulting in improved staff performance, enhanced resident satisfaction, and streamlined administrative processes.

Fostered a positive and collaborative work environment by implementing training programs, conducting regular evaluations, and facilitating open communication channels, contributing to a cohesive and effective. Assistant to the Coordinator of Instructional Services The Learning Tree Inc. Piedmont, AL 2006-2013

Organized work schedules and daily assignments for around 40 staff members.

Fostered a connection between the guardians of all 24 students and the educational department.

Maintained the filing system of legal and educational documents. Kay Koranda

Conduent, Remote

Supervisor

T: 605-***-****

E: ad3mxt@r.postjobfree.com

Tiwana McKnight

Spark, Anniston, AL

Independent Contractor

T: 256-***-****

E: ad3mxt@r.postjobfree.com

Alexandria Sattiewhite

VA Hospital, Birmingham, AL

Registered Nurse

T: 205-***-****

E: ad3mxt@r.postjobfree.com

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