Feb. **, ****

To whom it may concern,

My goal is to achieve a long-term position within a strong, stable and reputable company that will allow me the ability to expand on my strengths while allowing upward growth potential. Although I enjoy my job now, opportunities are limited which has created the need for a career change to one that is more in line with my past positions.

I am a successful communicator, and I enjoy connecting with people, and providing positive service experiences that satisfy all involved. As a former USAF broadcast and print journalist, I was given essential basics that I have expanded on throughout my years of commitment and attention to detail within communication-based positions. Whether it has been in public relations, sales, or support roles, my interpersonal skills have proven rewarding for all.

For the past 6 years, I have worked for Pacific Office Automation as a remote site lead at Estrella Mountain Community College managing POA branch administration, service, print production, personnel and conflict resolution, along with various office automation practices and procedures. Before this, I was on a break from work while my children were young, this until my husband became ill. Earlier, encompassing the 30+ years after my military years as a journalist, I was a successful mortgage broker, automotive finance manager, public relations representative, and sales rep within the residential building industry.

To describe myself further, I am a highly adaptable, quick learning, capable individual who strives to deliver nothing less than above average results. During my last job as a mortgage broker among a group of approximately 40 reps, the branch manager dubbed me "the exception" because of my consistently high closing ratio, and often called on me to share my best practices and assist peers in a training capacity.

When given the opportunity in a new field I have always excelled, and I am confident that the skills and experiences I possess will further develop strong relations with both internal and external publics which will help to sustain the excellent reputation of your company.

Thank you for the opportunity to introduce myself, and I look forward to hearing of any fitting opportunities you may have. Upon your request, I am available for any information you require.

Sincerely, Gina Haider

Gina Haider

ad3mxb@r.postjobfree.com 14240 S 179th LN

Goodyear, AZ 85338

623-***-****

Work Experience

Site Lead 7/18- Present

Pacific Office Automation S: Don Stone

4501 E. McDowell Rd P: 602-***-****

Phoenix, AZ 85008

Site Supervisor 7/16 – 7/18

Ricoh USA S: Paul Bennett

3000 N Dysart Rd P: 480-***-****

Avondale, AZ 85396

(Same position and site location, different company contracted)

Duties:

Responsible for effective implementation of Pacific Office Automation’s managed services division, contracted with Estrella Mountain Community College, a division of Maricopa Community Colleges

Maintain positive client relations and staff development through direct contact and written correspondence, with internal and external customers and staff

Responsible for conflict resolution and escalation process, following accepted practices

Manage, supervise, and lead permanent on-site and off-site staff

Work independently on all tasks, consulting with upper management for guidance on new or deviated requirements that warrant decisions at higher level

Receive all incoming calls and correspondence, process incoming and outgoing USPS mail/package as needed

Type 80 wpm. Use word processing for correspondence, electronic mail and calendar.

Use Excel and PowerPoint to prepare and present monthly operational reports to senior on-site contacts, providing graphs, tables and spreadsheets and specialized terminology

Operate and maintain functionality for multipurpose copiers and print finishing equipment

Review and process incoming and outgoing correspondence, materials, publications, regulations, and directives and file and record material according to file plan

Database management, input, maintain and review analytics for records and reports

Maintain and procure inventory levels for all required site operations/production needs

Prepare and submit requisitions for services, equipment, and supplies via purchase order ensuring necessary attachments, justifications and approvals are obtained. Use purchase credit card in compliance with rules and regulations

Extensive knowledge of site guidelines, operations and business practices for site operations

Evaluate completed products for compliance of policies and procedures, technical accuracy and appearance, as well as for effectiveness in meeting goals

Transcribe from written to word processed format all correspondence. Use and edit standardized documents to product report, letters, mailing lists with responsibility of all format, grammar and punctuation

Develop step by step PowerPoint instructions for customers, and for the staff Site Procedure Guide, updating and adding operating procedures to comply with company and customer standards using extensive knowledge of instructions, manuals and regulations

Set priorities and deadlines for the day-to-day workflow of the office and use of automated systems providing specific instructions for unusual or difficult tasks, based on a knowledge of the overall functions, quality standards and site management

Responsible for ongoing training and cross training programs for on-site staff, providing necessary guidance and assistance on applicable procedures, instructions, and regulations

Process time and attendance using an automated time and attendance

Maintain administrative records in existing database and retrieve from database information for preparation and manipulation for monthly operating reports’ spreadsheets and graphs

Client Communications Associate 04/14 – 12/14

MJH Nutrition Services S: Marti Burton

7702 E Doubletree Ranch, Suite 300 P: 602-***-****

Scottsdale, Aza 85258

Duties:

Responsible for communications with prospective and existing clients regarding company services, customer issues

Scripted and disseminated information of particular value and interest to prospective clients regarding company services, values and benefits by presenting information to promote a working relationship

Provided effective resources for tracking and analyzing data related to sales closing ratios and marketing effectiveness by conceptualizing and implementing Excel tracking spreadsheets, offering concise and comprehensible formatting of pertinent data

Prepared all correspondence and documentation for internal and external communications

Frequently used word processing, database and Excel spreadsheets for sales reports and analyzing data

Mortgage Loan Officer 01/03 – 01/06

Homeowners’ Loan Corp S: Bruce Fowler

4920 S Wendler Dr P: (branch closed)

Tempe, AZ 85282

Duties:

Consistently a top producer of loan originations by effectively communicating with prospects from first contact to loan closings

Ensured progression of loan process with proper management and coordinating of required documentation and information needed from customer and outside entities through various steps leading up to loan closings

Described as “the exception” by branch manager for continually maintaining highest closing ratios, consistently received branch achievement awards

Developed and presented informational training material for branch wide weekly training sessions teaching successful communications/practices to other loan officers

Developed an internally used form adopted by mortgage officers branch wide that enhanced productivity by improved tracking of communications of both the prospects, clients and external entities involved throughout various steps in the loan process

Public Relations Director 04/93-11/95

Farm and Home Foods Inc. S: Joseph Hadad

351 S Black Canyon Hwy P: 602-***-**** Phoenix, AZ 85009

Duties:

Responsible for first communications with all newly obtained- contracted customers

Reviewed membership and contract details directly after the sale

Reduced customer rescission percentages through effective interpersonal skills and relationship building

Responsible for conflict resolution for all customer issues from minor complaints to potential legal actions while working closely with company president

Point of contact for a base of over 3000 existing members with communication both written and oral correspondence

Public Affairs/Broadcast Specialist, E4 04/89-05/92

Public Affairs Office S: LtCol. George Titus

Lowry AFB P: retired

Denver, CO (base now closed)

Duties:

Established and maintained effective working relationships between Lowry AFB and the community and local and international media as a base public affairs specialist, disseminating information and statements via oral and written correspondence as directed by LtCol Titus, Public Affairs office

Coordinated hundreds of community relations activities and media related events with the public and Lowry AFB, with on and off base agencies and private organizations as well as other resources that were beneficial in supporting initiatives for the public affairs programs

Managed 250 plus personnel that were involved in Lowry AFB’s community volunteers’ program, allowing the ongoing volunteer participation of local presentations, performances, speeches, and various special events and ceremonies

Continually marketed for and recruited new volunteer members

Performed weekly newcomer orientations, command mission briefings, and base tours, presenting regularly to community leaders and military personnel from new recruits to military generals, providing pertinent and extensive information of particular value and interest

Improved public affairs Intro program to 3rd of 20 (from 18th) in the first 3 months of my managing it, as well as performing weekly presentations, obtaining consistent exceptional survey results rating on both content and presentation

Base newspaper staff member, arranged and conducted interviews, feature stories and columns, and coordinated with publisher on weekly editing

Met deadlines and quality standards of weekly base newspaper publishing

Prepared a daily report to base commander derived from media publications by reviewing incoming correspondence, publications, regulations, and directives which could have affected on the command

Developed and disseminated thousands of informational materials by scripting and producing for dissemination over radio and television overseas as a broadcast journalist

Presenter of a nightly radio show to 40,000 plus U.S. troops and the general Korean public, broadcasting news, information and entertainment, on the American Forces Korean Network (AFKN), Seoul, Korea, a division of the Armed Forces Radio and Television Service (AFRTS)

Education

2018-Current Arizona State University, will graduate in 2024, BA Interdisciplinary Studies

08/96-5/97 Ivy Technical Institute, Logansport, IN, GPA 4.0 05/86 Diploma Dekalb High School, Waterloo, IN

Job Related Training

04/89 Broadcast Journalist Specialist, USAF, Defense Info. School, DOD, Ft. Benjamin Harrison, Indianapolis

02/17 Customer First, Ethics & Integrity, Ricoh USA 11/16 Powerful Communication Skills, Ricoh USA

Honors, Awards

1994 Excellence in Her Field Award, Farm and Home Foods, Inc. 1992 Good Conduct Medal, USAF

1992 National Defense Service Medal, USAF

1990 Outstanding Volunteer Coordinator Award, Aurora Chamber of Commerce, CO

Additional Skills

Initiative to enhance mission performance and productivity; i.e., conceptualizing peer training presentations, daily used resources, and Excel data tracking worksheets

Other Information

2006-2014 Break in employment due to caregiving for family member 2015-2016 Temporary employment with US Postal Service

References:

Steve Hug, Regional Gen. Mgr., Hall Automotive Grp, Cell 757-***-****, Office 757-***-**** Mike Funk, Senior Account Executive, Ally Group, Cell 304-***-****

Vince Orso, Police Officer, Louisville, TX, Cell 832-***-****

Shelby Hunter, Real Estate Broker, Kalispell, MT, Cell 406-***-****

Marti Burton, Owner/operator, MJH Nutrition Services, Cell 602-***-****

Contact this candidate