CRUZ MARIA ZAPATA PÉREZ
Good Morning Distinguished Recruitment and Selection Team:
The reason for my request is in the interest company,of Being part of your great work staff. I am a very persevering person, optimistic with goals and great challenges. I characterize myself by connecting very fast with others identifying myself as supportive, humanitarian and multicultural. Ihave years in the tourism and hotel sector (hospitality) It would be interesting to have an interview directly with the department responsible for said process and thus better evaluate my profile. If necessary. I hope to hear from you very
Thanks.
Bar waitress
Jewel Palm Beach Hotels Resorts and Spa, Road. Cabeza de toro, Punta Cana.DR
It is the staff responsible for preparing drinks and serving the customer at the bars or tables. as well as taking orders etc.as well as ensuring the safety and tranquility of our guests.
Oct 2023 - Present
Buffer Attendant Waitress
Mediterranean shipping Company, Naples, Italy
fast food service behind the counters and directly on the tables, as well as cleaning the counters among other activities within the restaurant.These are responsible for the guest's peace of mind so that they feel satisfied and well cared for.
Mar 2023 - Jul 2023
Hostess
Grand Paradise Hotels Beach Resort and Spa, Road. Macao, Punta Cana. DR
The Hostess is the one who is in charge of welcoming the clients, taking them to their table, offering them the menu or diners, she is the one who watches over each of their needs as well as their satisfaction during the service. . In the same
way, he is the one who says goodbye with a smile of courtesy and thanks for his visit.
Dec 2011 - Mar 2013
Bar waitress
Nickelodeon Hotels and Resorts, Road. Uvero Alto, Punta Cana.DR It is the staff responsible for preparing drinks and serving the customer at the bars or tables. as well as taking orders etc.
Apr 2016 - Dec 2016
Restaurant Waitress
Grand Paradise Hotels Beach Resort and Spa, Road. Macao, Punta Cana. DR
The waiters are responsible for preparing the tables before and after each service in the restaurant. They are the ones who take the orders, they offer the menu if necessary, they serve food, drinks if it is a la carte.
Dec 2008 - Aug 2010
PERSONAL
Name
Cruz Maria Zapata Pérez
Address
Higüey
23000 La Altagracia
Phone number
+1-829-***-**** / +34-691-******
***************.***@*****.***
Place of birth
Higüey, La Altagracia.
Gender
Female
Nationality
Dominican
Marital status
Single
I STAND OUT
I am a person with very good skills
and ability for direct customer
service and complaint handling.
High performance in ease of learning
LANGUAGES
Spanish
English
French
Italiano
WORK EXPERIENCE
EDUCATION AND QUALIFICATIONS
Bachelor
Liceo Gerardo Jansen, Higüey
Jul 2007 - Sep 2008
Senior Technician in Hotel and Tourism
proceent, La Romana
Oct 2018 - Jul 2020
Sr: Félix Rubén Tavares
************@*****.***
Coop Marena Beach
Resort
Sra: Damaris de Arias
Church of God, Jesus
Christ to the Nations
Sr: Wilkin Otilio German
****************@*****.***
Jewel Palm Beach
Resorts and Spa
Hospitality and Adaptability
Excellent Communication and
handling complaints
Good interpersonal relations
and customer service
Proactivity and ease of
learning
Team Work and Multitask
Computer knowledge
Nursing Assistant
Prophet Moises Technical Institute
Aug 2001 - Sep 2002
Nov 2018 - Apr 2018 Human Relations and Customer Service English
Dominican American Cultural Institute
May 2020 - Mar 2021
Sales executive
National real estate training institute
Jun 2021 - Dec 2021
REFERENCES
SKILLS
COURSES