Juna Lamour

Service Provider, Mentor, and Advocate

ad3mwz@r.postjobfree.com

919-***-**** (mobile)

PROFESSIONAL SUMMARY

Experienced service provider with well-rounded skill set and familiarity with a wide variety of systems including housing, mental health services, advocacy, and civic engagement through customer service. Dedicated to advancing the well-being of the community and individuals through effective communication, counseling, and achieving set goals and objectives. Has a philosophical approach rooted in an academic background in African-American Studies and Political and Community Development. Skilled at working with individuals from diverse racial, cultural, class, age, and ability backgrounds, with experience in leadership roles, finding them community support, and volunteer management.

SERVICE PROVISION EXPERIENCE

North Carolina Farm Bureau, Raleigh, NC Aug. 2019-Current

Distribution Associate

●Complete efficient, accurate daily processing and distribution of documents to corporate staff.

●Assist supervisor with staff management including delegating and coordinating completion of daily tasks.

●Provide general customer service including assessing customers’ needs and routing calls to the department best equipped to address the customer’s concerns.

Greer Resources Staffing Agency, Raleigh, NC April 2015-August 2019

Customer Service Associate

●Provided customer service coverage to client-businesses of staffing agency.

●Adapted to diverse work environments and quickly mastered a wide variety of roles, which included retail, administrative assistant, and sales positions

Rait Residential, Raleigh, NC Sept. 2004-Feb. 2013

Leasing Consultant

●Provided comprehensive property management services including thorough record keeping and maintaining close communication with residents.

●Assisted prospective apartment residents to navigate the rental application process, including running and approving credit and criminal background checks.

●Identified maintenance concerns and coordinated prompt communication and completion of work orders to ensure residents’ living spaces were in good condition.

●Provided financial counseling to residents to ensure their ability to remain in their homes.

A United Community, LLC, Raleigh, NC Feb. 2010-Jan. 2013

Paraprofessional

●Lead counseling sessions with families to support families with school issues, housing concerns, and financial needs and connected them various community partners and resources.

●Provided community support services for individuals with mental health concerns.

●Assisted clients in achieving individually meaningful goals as directed by their Person-Centered Plan.

●Developed familiarity with clients’ goals and needs and provided individualized referrals to community resources.

NextGen Climate Action Committee, Raleigh, NC July 2018-Nov. 2018

Organizer

●Organized campaign activities to promote initiatives addressing climate change, including community education and awareness-raising events.

●Organized get-out-the-vote community events in support of ballot measures addressing climate change.

●Managed team of 15 volunteer canvassers. Coached volunteers on most effective canvassing strategies to maximize voter engagement and mobilization.

North Carolina Democratic Party Campaign, Raleigh, NC July 2016-Nov. 2016

Organizer

●Organized initiatives in support of Hillary Clinton’s 2016 presidential campaign, including community events to increase voter engagement and turnout.

●Managed team of 15-20 volunteers completing a variety of campaign-related tasks including door-to-door canvassing, phone banking, and data entry.

●Provided training and mentorship to a diverse group of volunteers, including some who had no previous experience working on a political campaign.

EDUCATION

Bachelor of Arts and Sciences in African-American Studies, with concentration in Political and Community Development

State University of New York at Cortland College, December 2005

COMPUTER SKILLS

Proficient with: Microsoft Word, PowerPoint, and Outlook

Familiar with: Microsoft Access, scanners, digital cameras, and web-based applications including Zoom and Google Suite

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