Available Start Date: Immediately

Summary

Reliable, Detailed-oriented, Friendly, courteous and fair-minded Front Desk Supervisor seeks employment with a Great Company. Consistently deliver first-rate service and fosters positive relationships with guests and staff to promote customer satisfaction and loyalty. I am currently seeking a position as a Paralegal/Legal Assistant and believe that I possess the knowledge, skills, abilities, and experience needed to be successful in the position.

Education

Bachelor of Arts: Mass Communications

(December 11, 2009)

Southern University A&M College, Baton Rouge, LA

Relevant Skills

Accurately maintained calendars for management staff.

Schedule appointments and meetings for leadership upon own initiative.

Arrange travel for staff and guests.

Independently prepare correspondence and documents to staff members and management team.

Corroborate that time frames for mailing and/or filing documents are met.

Exercise discretion in dealing with staff and officials outside the organization when performing projects of a critical, sensitive, or confidential nature.

Handle visitors and answer telephone calls.

Screen visitors to determine which can be handled personally and refer others to the appropriate Point of Contact.

Review potential issues and determines if it requires higher level review.

Insure that all correspondence/documents are prepared in proper format, grammar, spelling, clarity, etc.

Proficient in Microsoft Office Suite Software (Word, Excel, PowerPoint, etc…)

Ability to type up to 40 Words Per Minute.

Key Skills

Uphold a professional image at all times through appearance and dress.

Responds quickly to all guest requests in a caring friendly and professional manner, consistently follow up to ensure guest satisfaction that meets and exceed service standards.

Resolves guest complaints to the satisfaction of the customer by being guest-centric, friendly and caring. Communicates to Management any problems, complaints or unhappy guest.

Provides information to managers, supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Maintain close communication with housekeeping, sales, maintenance, and all other departments.

Manager-on-Duty in the absence of the General Manager, Assistant General Manager and Front Office Manager or scheduled as.

Coach, monitor, and develop team members for improved performance.

Knowledge of New Orleans and the surrounding area.

Manage the daily activities of the Housekeeping Department to include appropriate cleaning of all bedrooms, public areas, and offices.

Planning, organizing, and directing team members to ensure the highest degree of patient satisfaction and high standards of cleanliness across the hotel.

To monitor, check and maintain standards of cleanliness within all areas of the hotel daily.

Purchase, order and maintain housekeeping supplies and inventory.

Recruit, schedule and train all new housekeeping staff members.

To adhere to all meetings such as health and safety, infection prevention and control, monthly team meetings.

Manage the housekeeping budget, control the holidays, and staff schedule (EZLM) systems.

Maintain a cost control system for supplies, linen, and cleaning supplies for efficient operation of the hotel.

To monitor and maintain good working relations with suppliers for linen, general and clinical waste, window cleaning, cleaning products, outside company for deep cleaning.

Uphold the highest standards of cleanliness, safety, and conduct.

Ensures the proper maintenance of all equipment; makes arrangements for repair and/or replacement of used and damaged equipment.

To review and update the self-check cleaning sheets and to undertake all audits.

To ensure that linen is at the standards required and that distribution within the hotel it is done correctly by the Linen-Keeper

To maintain a professional and helpful attitude whilst on duty towards patients, consultants, visitors, and colleagues.

To liaise with all the other departments to ensure the smooth operation of the hotel.

To ensure that housekeeping staffs wear the correct uniform and name badges at all times whilst on duty.

To assist when required with the cleaning of patient bedrooms.

To manage all site waste disposal and collection

Experience

Housekeeping Supervisor

Embassy Suites Downtown New Orleans, La. 70131

March-30-2022 to Present

Front Office Agent

Embassy Suites Downtown New Orleans, La. 70130

March-03-2021 to March-30-2022

Front Office Agent

Holiday Inn Express New Orleans, La. 70112

September-10-2018 to March-17-2020

Front Office Supervisor

Astor Crowne Plaza New Orleans, La. 70130

July-26-2017 to July-29-2018

Front Desk Agent

Omni Riverfront New Orleans, La. 70130

April-13-2016 to June-03-2017

References

Amy Lynn Paleaze

Holiday Inn

General Manager

Phone: 504-***-****

Sanderson Jones

Department of Defense

Human Resources Specialist

Email: ad3mwk@r.postjobfree.com

Phone: 314-***-****

Lashonda Gibson

Caesars Entertainment

Reservations Agent

Phone: 504-***-****

Contact this candidate