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HERBERT P BARTLETT

ad3mwf@r.postjobfree.com 770-***-**** Acworth, GA 30102

Summary

Highly self-motivated professional with 30+ years of highly successful call center senior leadership experience for a Fortune 500 company. Effectively creates and maintains professional and loyal relationships with co-workers, staff, and clients managing peak operational duties all while fostering world class customer service. I bring a wide range of professional experience including but not limited to leadership, collaboration, analytics, workforce management, coaching, mentoring, project management, and process improvement.

Skills

Operations Management

Performance Coach

Employee Development

Workforce Management

Process Improvement

Strong analytics

Leadership

Forward looking

Project Management

Inside on Outside Sales

Adaptability

Conflict/Problem Resolution

Relevant Experience

NORTH METRO WHOLESALE

Marietta, Georgia

Business Owner/Operator

06/2019 – 10/2023 (Sold Business)

Established favorable relationships with customers, vendors, and contractors, facilitating contract negotiation and development of marketing and sales strategies.

Focused on always creating a customer friendly environment.

Promoted business on social media platforms and face to face with local business’ to maximize brand identity and maximize revenue.

Set pricing structures according to market analytics and emerging trends.

Developed business from the ground up developing operational processes.

Recruited, educated, coached, and supervised employees.

Bank of America

Kennesaw, GA

Vice President of Operations

09/1997 - 05/2018

Cultivated and maintained positive working relationships with customers, employees, executives, and other stakeholders internal and external.

Coordinated and collaborated work across various departments to keep teams on track with company goals for customer satisfaction while continually monitoring customer satisfaction scores and implementing improvement processes to daily interactions.

Implemented best practices to strengthen internal systems and spearhead proactive change to internal and external customers across various platforms such as on-line, telephony, and vendor surveys.

Set clear goals and monitored managers while implementing systems for measuring results in support of optimal decision making.

Ensured long term success through effective recruiting, retention, ongoing education, coaching, and team building.

FIRST ALLIANCE MORTGAGE

Irvine, CA / Silver Spring, MD

Mortgage Loan Officer/Office Mgr.

06/1995 – 07/1997

Met with clients to discuss their financial situation and goals. Assess their creditworthiness and help them determine how much they can afford to borrow.

Assisted clients in completing mortgage loan applications and collected the necessary documentation, such as income statements, tax returns, property appraisal, and credit reports.

Acted as intermediaries between borrowers and lenders working with underwriters to ensure that loan applications meet the lender’s criteria.

Ensure that all lending practices comply with state and federal regulations and fair lending laws.

HERITAGE CADILLAC-JEEP-MAZDA Bel Air, MD

Salesman/Finance Manager

10/1992 – 05/1995

Consistently exceeded monthly and annual sales targets. Top salesman 30 of 36 months on the sales floor prior to moving to management.

Demonstrated a high acumen for continually changing product knowledge of various automobile makes and models as well as ever changing finance and lease options.

Built and maintained strong relationships with a large customer base, resulting in a high rate of repeat business and referrals.

Demonstrated strong negotiation skills to reach mutually beneficial agreements, ensuring maximum value for the dealerships and customer satisfaction.

Continuously improved sales skills and product knowledge through training programs, workshops, and staying informed about industry trends and developments.

Economy Maintenance Supply

Field Account Representative

02/1989 – 09/1992

Actively sought out and engaged with potential clients in the specified regions of Baltimore Maryland and Washington D.C. Building and nurturing relationships with decision-makers in Residential Apartment complexes, Government institutions, Hospitals, and Hotels

Continually did deep dive understanding of maintenance supplies, including cleaning products, equipment, replacement parts and other related items, to effectively communicate their benefits to potential clients.

Established and maintained a strong network in the property management and maintenance industry. This involved attending industry events, joining relevant associations, and connecting with key players in the field.

Secured several high-profile clients to the business such and General Services Administration (GSA) which included The White House, Old and New Executive Office Building, US Court of Claims, White House Garage, Aberdeen Proving Grounds, North Delaware Realty

Managed sales associates in satellite offices

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