KATHLEEN DUGAN

ad3mw6@r.postjobfree.com ~ 847-***-**** ~

SALES AND MANAGEMENT SUMMARY and PROFILE:

Over twenty years of successful management in various roles as outlined in work experience history.

High-tech sales and sales management in the telecommunications field.

High marks in penetrating existing markets and developing new relationships.

Accustomed to exceeding quotas; experienced in Public and Private markets.

Skilled at team building, coaching and developing skills to achieve corporate, team and individual goals.

Proficient CRM management primarily Sales Force.

Proven ROI’s to clients; lowering costs by improving process, communication and service delivery.

Excellent communication skills; experienced at driving revenue and maintaining morale; motivation; creative approach and ROI selling.

ACCOMPLISHMENTS:

• Business Entrepreneur, Self motivated, Success in Networking and Lead Generation

• Numerous awards for sales and outstanding customer/company support

• Well trained; familiar with sales and management training tools; Power Based Selling; Solutions Based Selling

• Consistently recognized for individual and team results, training, applied skills and sales consistency

• Received 1995, 2000, 2004, 2006, 2010, and 2012 Presidents Trip Awards for top sales achievements

EXPERIENCE:

Speedstream Technology Partners 1/2022 to July 2022

Fiber Specialist

• IT Infrastructure and Telecommunications company (1099 position)

• Partnering position, selling AT&T Fiber services, and providing customer service and support.

• Work directly with AT&T Account Managers on assigned large business accounts. Including renewals, upgrade to existing services, and or new fiber services, Followed by management of implementation and support.

KD Designs – Owner – Designer – Chicago ~ Milwaukee ~ Vermont 6/2015 to Present

• Interior designer, creator of clothing and home fashions

• Studio in downtown Waitsfield, Vermont – Catering to clients in the Mad River Valley, by appointment both in studio and on premises.

1824 House Inn – Innkeeper – Property Manager – Waitsfield, Vermont 2/2018 to 8/2020

• Innkeeper, Live in Manager for 8 room Bed and Breakfast and wedding venue, in the beautiful Mad River Valley

• Responsible for; all hospitality functions for Inn guests, reservations and marketing, food service, purchasing, staff, maintenance and repairs.

• Increased occupancy rate 6% for 2018 over 2017, through networking and relationship marketing to new and existing clients.

LEVEL3 COMMUNICATIONS, INC. – Chicago, Illinois 4/2012 to 8/2013

Enterprise Account Director

• Directed account team of five, Level3 telecom professionals in Sales and Service, engineering and implementation specialists

• Generated over $4.2 Million/year in new business to Chicago Enterprise and Fortune 100 companies.

• Built relationships with current customers while growing the revenue and profits through service additions/changes and price increases.

• Achieved 93% renewal rate to existing clients.

WINDSTREAM COMMUNICATIONS 2010 to 2/2012

formerly NORLIGHT TELECOMMUNICATIONS – Milwaukee, WI 2008 to 2010

Director of Business Services

• Led team of nine sales professionals covering the Wisconsin, Michigan and Illinois for Medium & Large Business Customers.

• Increased sales activity by 30%, Increased sales revenues by 6% within the first year, subsequently 10% year over year.

• Expanded Corporate Marketing to develop region specific Sales Collateral resulting in improved collaborative relationship internally and resulting in quantified profitability, and sales results.

• Consulted with C level; developing strategies in business development, competition, and profitable network solutions.

INDUSTRIAL TOWEL AND UNIFORM - New Berlin, WI 2007 to 2008

Sales Manager

• Managed team of Eight Account Executives for Industrial Business Customers

• Hired, coached, and mentored sales team to manage existing customers, attain new business and use networking, referrals and cold calling skills.

BERBEE INFORMATION NETWORKS - Waukesha, WI 2006 to 2007

Account Executive

• Responsible for generating revenue through new business for Cisco IP Telephony and Microsoft products, renewals and upgrades of existing business along with servicing all assigned accounts

• Ability to close new business, while upgrading and successfully maintaining on-going relationships-Highest performing new AE

SBC / AT&T / AMERITECH - Brookfield, WI 1994 to 2006

2001 - Senior Account Manager

• Consistently exceeded 6% yearly revenue growth through new business sales and upgrades to existing customers.

• Experienced in writing proposals, contracts and RFP’s.

• Won largest County contract – Cisco VoIP, Cisco Network, Reconfigured Voice and Data Network five year term, resulting in Presidents Club

1998 - Senior Sales Manager

• Hired, trained and motivated team of eight (8) sales professionals.

• Instructed and trained on products and services.

• Winner of Presidents trip for Sales Management leadership, first quarter 1999

1996 - Sales Manager

• Managed and motivated team of twelve (12) sales professionals.

• Instructed training curriculum for products and services for new hires

• Winner of numerous awards for Sales Management leadership

1994 - Telephone Account Manager

• Responsible for sales quota while managing a customer account base in excess of 800 Chicago accounts.

• Consistently exceeded top sales objectives 1994 – Awarded Presidents Trip

PARTY MASTERS CATERING – Lake Forest, IL 1985 to 1991

Owner Operator

• Responsible for customized menu development, customer sales and contract negotiations

• Management of purchasing, inventory and advertising, hiring and coordination of all personnel

REFERENCES: Available upon request

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