SENDAULA KIRONDE

ad3mvs@r.postjobfree.com

669-***-****

ad3mvs@r.postjobfree.com

Desktop Support & LAN Administrator

Customer-oriented and accurate Desktop Support Technician, AA Degree, with over 20 years of experience providing extraordinary client service and IT assistance, improving workstation and operating systems, and repairing computer hardware. Additional background in Database Management, Network Administration, and Administrative Support. Microsoft Certified with experience utilizing Remedy, ServiceNow, Slack, and SpiceWorks to support large communities of up to 2,000 end-users. Experience assisting users with issues pertaining to Mac, PC, and mobile devices. Skilled with Active Directory, Exchange, Ghost, SCCM Imaging, and drive encryption. Extensive experience with Microsoft Operating systems and windows networking. Adept at troubleshooting and diagnosing hardware and software issues. Skilled in installing and configuring peripherals such as printers and projectors. Able to set goals and manage delivery objectives for end-user impacting projects such as IT equipment moves, operating system upgrades and other large-scale projects. Possesses laptop encryption experience, familiarity w/ technical issues pertaining to the use of PC's as workstations in an extensive LAN/WAN environment, and mechanical ability relevant to the assembly & repair of PC's, printers, & related equipment. Operates well in fast-paced team environments with technology expertise, extensive analytical skills, and strong problem-solving abilities.

EXPERIENCE

October 2022 – Current

Desktop Specialist, – LAM Research -Fremont

Image refresh PC. Troubleshooting user issues hardware or software, such as VPN and remote access issues. Manage assets such as laptops, phones, tablets, and accessories. Configuration and management of routers, access points. Working with engineers with line changes etc. Working extensively with Service Now, as well as others ITIL, etc

April 2022 – October 2022

END USER SUPPORT, Wipro - Olympus -San Jose

Image refresh PC. Troubleshooting user issues hardware or software, a such as VPN and remote access issues. Manage assets such as laptops, phones, tablets, and accessories. Configuration and management of routers, access points. Working with engineers with line changes etc. Worked with various tools in deployment and updating such as JAMF and intune

October 2021 – February 2022

DESKTOP SUPPORT, SearchProStaffing - CommScope- Sunnyvale

Migrate thousands of Windows 7 to 10. As well as refreshing MAC OS's Troubleshooting user issues hardware or software. Manage inventory such as laptops, phones, tablets, and accessories. Configuration and management of printers and various hardware.

April 2020 – April 2021

DESKTOP SUPPORT, Contractor Insight Global - Kaiser Permanente - San Jose

Currently a liaison of Hewlett Packard supporting in house devices and equipment, mobile devices printers and other peripherals devices, working closely with Kaiser support team in inventory and deployment new equipment, as well as inventorying and managing existing equipment., developing new processes to help ease redundancy. Responsible for deployment and repair of mobile carts (WOW carts) testing and inventory of, various assets using tools such as Aveva

OCTOBER 2019 – MARCH 2020

DESKTOP SUPPORT, Contractor Insight Global - SAFEWAY - Pleasanton

Migrate over a thousand windows Lenovo and HP PCs from Windows 7 to 10. Troubleshooting user issues hardware or software. Manage inventory such as laptops, phones, tablets, and accessories. Configuration and management of printers and various hardware.

FEBRUARY 1998 – FEBRUARY 2019

LAN ADMINISTRATOR / SUPPORT ADMIN, TRANE COMPANY - Sunnyvale

Configure operating systems including Windows 7-10, MAC-OS's, Server/Client, Active Directory, Various VM appliances, Deploy and update images on multiple OS's. Office products. Deployed systems with various images with Linux Red hat and Ubuntu OS as well as VM's on windows OS administered adding and removing users as well as rights on Linux box. Configure and manage remote access VPN clients. Administer, maintain and troubleshoot exchange server user/group accounts and rights. Using knowledge and judgement, troubleshot and resolved users in over a 300 client environment issues. Communicated with clients via email and/or telephone; provided extraordinary customer service. Collaborated with the team in order to develop and implement new procedures which increased, and significantly improved workstation and operating systems efficiency and performance install and maintain, laptops, printers and scanners, imagining software's, as well as mange repairs, warranties, and inventory. Customize and configure specialized units for field technicians.

EDUCATION

ASSOCIATE OF ARTS IN CULINARY ARTS, CALIFORNIA CULINARY ARTS APPRENTICESHIP PROGRAM

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