S

Emily Schalk

513-***-****

ad3mvk@r.postjobfree.com

Blanchester, OH 45107

SUMMARY

Dependable Phone Interviewer with demonstrated abilities to handle tough issues and remain calm under pressure. Offering over 10+ years of expertise in various roles. An enthusiastic personality with skills in Customer Service, and Housekeeping.

SKILLS

Verbal and Written Communication

Computer Skills

Documentation and Recordkeeping

Customer Service

Detail Oriented

Phone and Email Etiquette

EXPERIENCE

Remote Phone Interviewer

Melbourne, FL

Global Marketing Research Services/ Feb 2021 to Current

Contacted consumers from prepared list to conduct interviews to obtain information.

Asked questions in accordance with instructions to obtain person's opinions, name, address and age.

Reviewed data obtained from interview for completeness and accuracy.

Housekeeper

Blanchester, OH

The Laurels Of Blanchester/ Jun 2014 to Jan 2029

Used cleaning chemicals following proper guidelines.

Interacted pleasantly with clients and guests when performing daily duties.

Maintained and organized cleaning supplies stock.

Employed deep-cleaning techniques for areas in need of additional sanitation.

Remote Call Center Customer Service Representative

Milfo, OH

RDI Corporation/ Jan 2019 to Apr 2021

Answered incoming calls and emails, providing customer support on product and service transactions.

Demonstrated excellent communication skills in resolving product and consumer complaints.

De-escalated problematic customer concerns, always maintaining calm, friendly demeanor.

Educated customers on special pricing opportunities and company offerings.

EDUCATION AND TRAINING

GED

Wilmington High School Aug 2008

Wilmington, OH

Diploma: Legal Office Assistant

Bryant And Stratton College

Getzville, NY