Customer Service Representative/Phone Interviewer/Housekeeper
Resume:
S
Emily Schalk
**********@*****.***
Blanchester, OH 45107
SUMMARY
Dependable Phone Interviewer with demonstrated abilities to handle tough issues and remain calm under pressure. Offering over 10+ years of expertise in various roles. An enthusiastic personality with skills in Customer Service, and Housekeeping.
SKILLS
Verbal and Written Communication
Computer Skills
Documentation and Recordkeeping
Customer Service
Detail Oriented
Phone and Email Etiquette
EXPERIENCE
Remote Phone Interviewer
Melbourne, FL
Global Marketing Research Services/ Feb 2021 to Current
Contacted consumers from prepared list to conduct interviews to obtain information.
Asked questions in accordance with instructions to obtain person's opinions, name, address and age.
Reviewed data obtained from interview for completeness and accuracy.
Housekeeper
Blanchester, OH
The Laurels Of Blanchester/ Jun 2014 to Jan 2029
Used cleaning chemicals following proper guidelines.
Interacted pleasantly with clients and guests when performing daily duties.
Maintained and organized cleaning supplies stock.
Employed deep-cleaning techniques for areas in need of additional sanitation.
Remote Call Center Customer Service Representative
Milfo, OH
RDI Corporation/ Jan 2019 to Apr 2021
Answered incoming calls and emails, providing customer support on product and service transactions.
Demonstrated excellent communication skills in resolving product and consumer complaints.
De-escalated problematic customer concerns, always maintaining calm, friendly demeanor.
Educated customers on special pricing opportunities and company offerings.
EDUCATION AND TRAINING
GED
Wilmington High School Aug 2008
Wilmington, OH
Diploma: Legal Office Assistant
Bryant And Stratton College
Getzville, NY
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