Christine Bains

Product Owner

Address: Shafter, CA 93263

Phone: 858-***-****

E-mail: ad3mvf@r.postjobfree.com

LinkedIn www.linkedin.com/in/christine-bains

WWW https://bold.pro/my/christinebains/190

Dynamic Product Owner, showcasing a proven track record in driving success across multiple projects simultaneously. Acknowledged for close collaboration with Quality Assurance (QA) teams, crafting robust user acceptance criteria for effective User Acceptance Testing (UAT). Strategically integrating test cases into requirements, supporting continuous updates to QA automations. Demonstrating adeptness in gathering requirements from diverse user groups, including billing/finance, sales, marketing teams, and telehealth service providers, and identifying/addressing product gaps. Leading essential scrum ceremonies and maintaining transparent communication with developers within the team, fostering effective collaboration with managers across diverse teams. Proficient in tools such as Jira, Rally, Confluence, GitHub, Figma, AWS, and MS Office Suite. The skill set spans the SDLC and Agile methodologies (Scrum, Kanban, SAFe), showcasing success in team management, mentorship, and effective stakeholder collaboration, poised to drive impactful resolutions. Work History

2021-11 - 2023-

11

Product Owner

Eluma, Lehi, UT

• Directed entire lifecycle of product from ideation to successful release, while ensuring seamless and effective deployments.

• Conducted comprehensive analysis of product gaps and gathered requirements from users and C- Suite executives to implement innovative solutions and optimized overall product functionality and efficiency by 70%.

• Developed comprehensive roadmaps to guide strategic evolution of all products, aligning with organizational goals and ensuring continuous improvement.

• Initiated alignment of product with Medicaid Billing requirements ensuring seamless compatibility.

• Designed and deployed billing and invoicing functionalities within product, seamlessly integrating with QuickBooks Office.

• Orchestrated all product deployments, executing meticulous user acceptance criteria, ensuring seamless and effective execution and diligently communicated project updates through distribution of comprehensive release notes.

• Executed rigorous production validation process post-release deployment, contributing to consistent 92% customer satisfaction rate and ensuring seamless functionality of products.

• Published detailed functional requirement documents, workflows, use cases, and training materials fostering clarity and alignment across teams.

• Effectively managed two onshore and four offshore development teams, collaborating seamlessly with customer support team to ensure robust assistance for users.

2019-02 - 2021-

11

Product Owner

Happy Tax, San Diego, CA

• Focused on building critical features up front in order to identify constraints and technical challenges.

• Coordinated with software developers to create custom applications and trackers, effectively achieving client goals.

• Led ownership and prioritization of product backlog overseeing end-to-end product deployments and fostering collaboration within development team.

• Demonstrated leadership skills by owning and prioritizing product backlog, which resulted in efficient and successful project delivery.

2005-03 - 2021-

11

Lead Pharmacy Technician

CVS Pharmacy, La Jolla, CA

• Specialized in Prior Authorizations (PA), Medicare, Medicaid, Medi-cal, Tricare, all third-party billing/ cobilling and ensured expedited Turn Around Time(s) (TAT).

• Managed employee training for 7 new hires over period of 5 months offering continuous guidance and mentorship on best practices while providing constructive feedback.

• Supervised 15 pharmacy technicians and coordinated day-to-day assignments. Education

2012-10 - 2014-

02

Master of Arts: English Language and Literature

National University - La Jolla, CA

Certifications

Certified Product Owner (CSPO)

Certified Project Management Professional (PMP)

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