J / H JAMES HARTNESS

Sales, Operations Professional

281-***-**** ABOUT ME

ad3mvb@r.postjobfree.com

Willis, Texas 77378

SKILLS EXPERIENCE

Sales Manager, Customer Experience Specialist

Chef Supply / Conroe, Texas / 04/2017 - present

Owns and operates restaurant supply company

• Develops key customer relationships to increase sales

• Places orders and answers customer questions in-person, through email and over the phone to maximize customer service

• Engages customers to provide information about featured products and recommends merchandise, driving sales

• Identifies customer needs and delivers product solutions while meeting target budgets

Sales Associate

Executive Chefs Supply / Spring, Texas / 08/2001 - 04/2017 Sales of restaurant equipment and supplies

Some college (No Degree) • Presented products and services to prospective and existing customers to San Jacinto College Houston, Texas meet client needs

• Followed up with clients after equipment installation to assess quality service High School Diploma and customer satisfaction

Klein High School • Monitored customer order process and addressed customer issues 06/1995

Contractor Sales

Master Tile / Spring, Texas / 08/1997 - 08/2001

Sales of tile and related products to contractors

• Greeted contractors and assessed product needs

• Placed orders and ensured timely and accurate product delivery

• Engaged residential customers in the showroom and provided product samples Customer- and Service-Oriented

Friendly and Outgoing

Quality Assurance

Problem Solving

Time Management

Customer Service Management

Relationship Selling

Business Development

Marketing Tactics

Decision Making

Sales Tracking

Retail Loss Prevention

Excellent Communication Skills

Highly motivated

professional with 23 years of

entrepreneurial and

management experience.

Seasoned small business

owner experienced in retail

operations management,

business strategy and

financial management.

Art, 1987 - 1997

Football, 1984 - 1995

Skateboarding, 1983 - present

EDUCATION

ACTIVITIES

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