Ayoub Donzo

901-***-**** ad3muy@r.postjobfree.com

Charlotte, NC

PROFESSIONAL SUMMARY

Diligent Network Security Specialist proficient in ethical and professional cyber practices, logical and decisional processing, and troubleshooting with efficient problem resolution. Motivated self-starter and team player, proficient at handling all executive and staff support functions. Looking for the opportunity to capitalize on my technical skills and abilities in the field of Information Technology.

SKILLS AND ABILITIES

Mac OS, Windows 95-2010, Various Linux OS

Routing and Switching & Troubleshooting

Email Communication, Written Communication

PowerShell and Scripting

Network Troubleshooting

Linux and Microsoft Systems

Windows Active Directory, Windows Server 2012 R2

Cisco CLI, Windows CLI, Linux CLI

VMWare 14/15, vSphere 6.5, ESXI 6.5, Hyper-V

Virtualization

Ettercap, Air Crack, and John the Ripper

Networking Lan/Wan/Wireless

Penetration Testing

Certified in Microsoft Word and PowerPoint

Digital Design

Knowledge of Coding in language C

Computer Configuration

Ohm’s law

Hardening systems

Creating Data Bases in Microsoft Access and Disaster Recovery Plans

Forming Storage area networks

Project Management

PERSONAL SKILLS

Excellent written and verbal communication skills

Highly organize and efficient

Ability to work independently or as part of a team

Proven leadership skills and ability to motivate

Interpersonal skills- listens to others, work well in a team

Environment

Effective decision making

Good sense of urgency

Keen attention to detail, memory of patterns and

interest in problem-solving

EDUCATION

BS in Cyber Systems Security and Cloud Based Computing June 2022

Associate of Science Degree, Computer and information Technology October 2020

Concentration in – Network Security

WORKING EXPERIENCE

Wells Fargo July 2022 – Present

Helpdesk Analyst I

Resolve computer problems, and give guidance on

Appropriate action/solutions

Providing IT technical support via phone or chat

Learn new support technology as required

Install operating systems and software; patch systems and

protect against viruses/malware

ServiceNow Ticketing System

Remote Troubleshooting

Provides timely resolution of problems or escalation

on behalf of the client and ensures their satisfaction by

phone, chat, and email

Support end users in the applications such as Microsoft

Office, Citrix, and MDM (mobile device management)

Communicates with clients at all levels of technical and

non-technical skills

Informatic Concepts June 2021- July 2022

Desktop Support Technician

Update and maintain computer inventory and equipment

Resolve hardware and network connectivity issues

Support in testing and deploying new hardware to various site

Monitoring day to day computer performance for clients

Set and manage user accounts

Installing new software

Installing badge tap and badge tap keyboard

Update computer software and Operating System

Lyft Driver November 2020 – June 2021

Service Delivery

See The Matrix July 2020 – November 2020

Externship

Circle K July 2018 - April 2019

Cashier and Customer Service Representative

Receiving payments and issuing receipts

Keeping track of all cash and credit transactions

Scan goods and ensure that pricing is accurate

Resolve customer complaints, guide, and provide relevant information

Generate sales leads

Build sustainable relationships of trust through open and interactive communication

Identify and assess customers’ needs to achieve satisfaction.

Ingersoll Rand May 2017 - July 2018

Shipping Associate

Prepare orders by processing requests and supply orders

Pack and ship items securely and effectively to minimize breakage

Fill all customers orders with accuracy and timelines

Ensure that incoming and outgoing inventory and shipments are as secure and well-organized

Build and wrap pallets for secure shipment with freight carriers.

Contact this candidate