Keeondra Crittenden

*** ***** ***** *****

Stockbridge, GA 30281

Phone 317-***-****

ad3muu@r.postjobfree.com

Objective

Seeking a full-time office position that will allow me to further my experience in office administrative in a fast-paced environment. Dedicated to enhancing customer experiences and connections. Proven ability to understand and adapt to any work environment. Willing to embrace all aspects and walks of life in order to accomplish objectives.

Skills

Trouble shooting and resolve customer issues, accurately record customers information

Ensure a high level of customer satisfaction

Payroll processing

Database management skills

Ability to plan, implement, and administer financial information

Ability to prioritize work and ensure all needed tasks are completed within designated timeframes

Problem solving

Manage financial data

Outlook, Excel, and PowerPoint

Scheduling

Reliability

Work ethic

Computer proficiency

Leadership

Communication

Teamwork

Product knowledge

Work Experience

Home Goods (Part Time) McDonough, GA January 2024- Present

Retail Associate

Greet customer also answer questions and concerns

Introducing promotions and opportunities to customers

Product knowledge

Providing recommendations to customers

Handling refunds and returns

Providing excellent customer service

Operating cash register

Maintaining sales floor appearance

Directing customers to merchandise

Job Center Atlanta, GA October 2023- Present

Admin assistant

Perform filing and clerical duties

Cycle counting

Maintaining office equipment as needed, contact list, supply inventory

Accurate record keeping

Order office supplies

Submit and reconcile expense reports

Bookkeeping

Directing communications between colleagues and customers

Tech Systems

Data Entry Indianapolis, IN May 2023- August 2023

Managing office equipment, files, documents and correspondence

Verify the accuracy of information and resolve discrepancies

Supporting company leadership and supervising administrative department activities

Collaborate with team members to ensure data consistency across systems

Assist in data clean – up projects as needed

Managing and organizing files and documents

Cycle counting

Waving orders to be shipped

Printing labels for orders

Lowe’s CPO

Project Manager (relocated to Georgia) Indianapolis, IN November 2017- January 2023

Answer phone calls in a professional manner

Contact customers and installers about installs

Help resolve installation issues

See each assigned project from start to finish under the direction of multiple Project Managers

Generate subcontracts and purchase orders, helping to ensure that all parties comply with the requirements specified in each contract

Produce documents for any changes to the agreement that occur over the course of the contract

Create claims

Receive and record drawings

Coordinates the pick-up and delivery of material for installations

Other responsibilities as assigned

IPS

Customer service representative Indianapolis, IN July 2017 – September 2017

Answering calls in a professional manner for the transportation department

Making sure buses arrived to designated route

Inform Operators what their daily assignments are

Communicate and monitor the maintenance department regarding all road call situations

Resolving and/or assisting customer service issues

Completes “out of service” reports.

Transfer and receive information from shift to shift

Engaging Solutions

Engagement Specialist Indianapolis, IN January 2017- March 2017

Build and maintain with community, institutions, and organizations

As requested, on behalf of the client, organize and facilitate meetings with organization and the public

Achieve established goals for the assigned project through collaboration and teamwork

Create and execute strategic plans to facilitate community involvement

Multitask between departments

Perform other related duties as needed

School Indianapolis, IN January 2016- June 2017

MDwise Market Place Indianapolis, IN February 2015- November 2016 Claim Specialist

Answering phones calls in a professional manner for both Marketplace and Medicaid

Checking claim inquiries

Speaking with providers and members about paid and unpaid claims

Going over policy information and benefits with provider and members for Marketplace

Talking with members about their tax credits and payments

Making sure members are assigned to their correct providers

Advising members and providers how to go about an appeal or dispute

Faxing over information regarding policy guidelines

Advised Marketplace members how to set up an account to view information or set up automatic payments on the website

Stericycle Indianapolis, IN September 2014- January 2015

Processor

Inspecting and processing products using a hand scanner

Moving material on a pallet and removing material from pallet

Separating material by locations

Education

Indiana Tech Indianapolis, Indiana July 2014- May 2019

Associates in Business Management

Kaplan College Indianapolis, Indiana July 2009

Medical/Dental Administrative Diploma

Lew Wallace High School Gary, Indiana June 2001

High School Diploma

References Available Upon Request

Contact this candidate