MARIELENA MARQUEZ

Oxnard, CA, ***** - 805-***-****

ad3muq@r.postjobfree.com

Motivated professional looking to continue to grow professionally. Always looking to learn new things and find new ways to help company achieve their set goals. Have established myself as a reliable person and go to person for questions and assistance for any of my peers.

EXPERIENCE

DATES FROM APRIL 2020 TO MAY 2023

PROCESSOR IV, WELLS FARGO

Responsible for directly communicating with customers, underwriters, loan officers, title company and insurance agencies

Manage a pipeline of conventional loans

Evaluates loan documentation and reviewed assets and liabilities

Reviewed credit report

Served as an intermediary with the appraisal department, trust department, title department, insurance department

Maintained an ongoing in depth knowledge of federal and state regulations

Prioritized and monitored daily work flow to ensure all loans meet contingency and closing deadlines

Ensured full and complete working knowledge of all loan products, programs, policies, and procedures

Responds to member and staff inquiries within established guidelines

Maintains highest level of member service by being proactive in communicating with the customers and loan officers

Ensure to always do the right thing for the customers and the company

Managed a pipeline of over 50 loans

Bilingual English/Spanish

Top funder in the team multiple months in a row

Closed loans before deadlines

Assisted in training of new hires

DATES FROM JANUARY 2015 TO APRIL 2020

TEAM LEAD (MODIFICATIONS), PENNYMAC

Collect proper documentation from customer, prepare neat and organized loan package, and submit loan package to assumptions department for approval.

Experience in working with and dealing with multiple departments on escalations to obtain modification approvals

Review daily report of payments received to make sure in line with modification agreement

Manage team to ensure timely production of monthly group projects

Review payments not in line with modification agreements and give approvals to team in line with investors guidelines

Review teams loan packages for accuracy before being sent to QA

Review monthly key metrics with team to ensure we have plan in place to achieve all key metrics

Make sure all investor and internal guidelines are followed

Work close together with Assumption department, review all documentation and verify all of them meet the guidelines for Assumption approval.

Review assumption agreement and loan documents to make sure they are free of errors and accurate

Review titles to ensure title is clear. Specialized in titles vested in a trust.

Go to person to onboard all new employees

Was involved in several voluntary group meetings to brainstorm ways to improve as a company

Led a team of over 20 processors and ensured we met/exceeded all company goals

Was in charge of managing teams schedule to ensure we operated with minimal overtime.

Able to multitask and consistently handle two or more projects as needed. Was go to person for the more complex transactions.

Able to process & approve 300+ loans monthly

Was in charge of overseeing project of all the disaster loan modifications

Interact with other PennyMac Servicing departments to solution customer requests and resolve issues.

DATES FROM NOVEMBER 2011 TO JANUARY 2015

MODIFICATIONS LOAN PROCESSOR, pennymac

Tracking Trial payments during the modification on all different type of loans based on investor guidelines

Communicate with borrower for lack, extension or late payments

Assisted with heavy phone and emails correspondence for different department, like Foreclosure, Litigation, Bankruptcy, Mediation and Cash.

Follow established guidelines to determine if the documentation is sufficient to satisfy underwriting guidelines and communicated any stipulations to client in clear and concise fashion

Manage individual pipeline on a daily basis by completing sufficient Underwriter Reviews, Risk Reviews and Conditions Reviews within defined turn times

Ensuring that all files submitted to underwriting are complete, organized as appropriate, and easy to navigate through and understand, allowing the underwriter to complete an evaluation of the file in a timely manner (GSE).

Reviewing the completed loan files to ensure accuracy, compliance with loan commitment and instructions.

DATES FROM 2010 TO 2011

POST CLOSING/FUNDER, bank of america

Contact all parties involved when funds are ready

Audit all loans before drawing documents for borrower to sign

Call all parties involved in loan to collect all outstanding conditions

Contact Title company to advise when funds are to be released

Request all payoffs

Maintain constant communication with customer so they are aware of current process

Prior to closing making sure all conditions have been met, all documentation has been received and loan file is complete

Responsible for closing, compliance and insurance coverage, completing payoffs and closing real estate loan

DATES FROM 2007 TO 2010

CONTROLER AND CFO ASSISTANT, TOPAZ DISTRIBUTION

Accounts Payable/ Receivables

Managed bids

Hiring Managers and warehouse employees

Managed Benefits and employees complaints

Managed daily, weekly, and monthly reports

Set up employee work schedules

Approved Overtime

Oversaw warehouse management

DATES FROM 2001 TO 2007

LOAN OFFICER, NEW DESTINY REAL ESTATE & LOANS

1.Assisted the borrower in determining the proper loan program, completing the loan application and gathering the necessary paperwork, including pay stubs, tax returns and bank statements, to begin the loan process.

2.Communicated with the appraiser, title officer, escrow officer, loan processor and underwriter.

3.Maintaining contact with the borrower throughout the whole process

4.Ensured to meet monthly goals and manage daily pipeline

5.Built and maintained relationships with multiple parties such as appraisers, title officers and insurance agents

6.Be in constant communication with loan processor and underwriter to ensure timely funding

SKILLS

Great multi-tasker

Works well under pressure

Experience in leading team

Bilingual (Spanish/English)

Experience using following systems: Excel, Word, QuickBooks, PowerPoint, Everest, PennySaver, Lamp, Quandis, Customer Interview, MSP, PropertyMart, CoreLogic, Realquest, CORE,

Attention to Detail

Very organized

Great at analyzing information

Works well in group environments

ACTIVITIES

Love to dance

Love to travel

Love to be at the beach in spare time

Love to swim

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