Customer Service Representative
Resume:
Shavonna Goins
Garner, NC *****
ad3mue@r.postjobfree.com
Have over 16 yrs of Customer Service experience.
Authorized to work in the US for any employer
Work Experience
CSA Agent
NCDOR - Raleigh, NC
January 2022 to Present
Handling taxpayers accounts and resolving issues such late filings, penalty waivers, compliance checking, misapplied payments, extension on filings and setting up payment agreements Customer Service Representative
Publix - Raleigh, NC
September 2020 to January 2022
I work as a customer service rep at public where I meet customers face to face and provide a remarkable and outstanding customer service experience.
Crew Member, Chefs and Head Cooks
Biscuitville - Raleigh, NC
February 2017 to February 2020
Cashier, drive thru, cooked, biscuit makers . I did everything in the store including some management duties.
BOH Manager
Chick fil A - Raleigh, NC
April 2018 to January 2019
Managing a team of 12 members, making schedule, position placement to ensure a very productive day, produce ordering and
Help certified and make sure all members were up to par in each station positions. Back of house
Chick fil A - Cary, NC
January 2017 to April 2018
Breader, boards, machines, prep etc.
CSR - Customer Service Representative
Trinity Group Service - Raleigh, NC
November 2016 to February 2017
Handle face to face contact with RPD officers for day to day tasks Lead Teacher
Preschool Teachers - Raleigh, NC
May 2014 to August 2015
Instruct preschool-aged children in activities designed to promote social, physical, and intellectual growth needed for primary school in preschool, day care center, or other child development facility. May be required to hold State
certification.
Housekeeper, Maids and Housekeeping Cleaners
Red Roof Inn - Raleigh, NC
May 2013 to August 2015
Perform any combination of light cleaning duties to maintain private households or commercial establishments, such as hotels and hospitals, in a clean and orderly manner. Duties may include making beds, replenishing linens, cleaning
rooms and halls, and vacuuming.
Customer Service Representative (CSR), Insurance Policy Processing Clerks 05/2011 - 10/2014 infinity marketing 236 coporation parkway, Raleigh, NC Process applications for, changes to, reinstatement of, and cancellation of insurance policies. Duties include reviewing
insurance applications to ensure that all questions have been answered, compiling data on insurance policy changes,
changing policy records to conform to insured party's specifications, compiling data on lapsed insurance policies to determine automatic reinstatement according to company policies, canceling insurance policies as requested by agents, and verifying the accuracy of insurance company records. Customer Service Administrator, First-Line Supervisors of Office Total Outsourced Systems Llc - Raleigh, NC
April 2010 to October 2014
Directly supervise and coordinate the activities of clerical and administrative support workers. Customer Service Representatives, Customer Service Representatives Customer Service Representative
TELENET MARKETING GROUP - Raleigh, NC
July 2006 to October 2010
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken., Recommend improvements in products, packaging, shipping, service, or billing methods and
procedures in order to prevent future problems., Review insurance policy terms in order to determine whether a particular loss is covered by insurance., Contact customers in order to respond to inquiries or to notify them of claim
investigation results and any planned adjustments., Compare disputed merchandise with original requisitions and information from invoices, and prepare invoices for returned goods., Complete contract forms, prepare change of
address records, and issue service discontinuance orders, using computers., Refer unresolved customer grievances to designated departments for further investigation., Determine charges for services requested, collect deposits or
payments, and/or arrange for billing., Check to ensure that appropriate changes were made to resolve customers'
problems., Confer with customers by telephone or in person in order to provide information about products and services,
to take orders or cancel accounts, or to obtain details of complaints., Obtain and examine all relevant information in order to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could
increase utility bills., Resolve customers' service or billing complaints by performing activities such as exchanging
merchandise, refunding money, and adjusting bills., Order tests that could determine the causes of product
malfunctions., Review claims adjustments with dealers, examining parts claimed to be defective and approving or disapproving dealers' claims., Solicit sale of new or additional services or products. Lead Teacher, Preschool Teachers, Except Special Education TELENET MARKETING GROUP - Raleigh, NC
April 2007 to August 2009
Instruct preschool-aged children in activities designed to promote social, physical, and intellectual growth needed for primary school in preschool, day care center, or other child development facility. May be required to hold State
certification.
Education
High School Diploma
College or a Technical Business administration/ human January 2003
Skills
• Clerical Experience
• Teaching
• Early Childhood Education
• Project management software
• Customer service
• Clerical experience
• Cash handling
• Marketing
• Teaching
• Project management software
• Team management
• Cash register
Contact this candidate