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SUMMARY

Diligent professional highly motivated in driving culture to align with organizational core values, goals, and mission. 15+ years of extensive experience serving C-level executives and senior management in fast-paced corporate environments. Educated in Organizational Leadership, with aspirations to foster visions of creative work environments, leadership that cultivates growth, and building sustainable teams. Intentional with a “how can I help you” work ethic, anticipating executive needs and proactively addressing challenges to enhance productivity and ensure seamless operations. Highly focused on the human elements of leadership including communication, business ethics, conflict management, holistic thinking, and change management. SKILLS

Executive Support Event Planning Data Entry Process Improvement Calendar Management Stakeholder Communication CRM Reporting Project Management Global Travel Coordination Technology Support Contract Management Community Engagement PROFESSIONAL EXPERIENCE

Eastdil Secured Dallas, TX

OFFICE MANAGER Oct. 2021 – Oct. 2023

Partnered with technology and facilities to develop processes and maximize efficiencies by providing team and office support.

Orchestrated a smooth and efficient office space relocation successfully while doubling the size and clinching operational readiness for the entire team on the designated day.

Developed SharePoint sites providing instructions for the use of the in-house CRM platform, and the technology help desk ticketing system.

Established workflows for a cross-functional team of six executive assistants to facilitate improved productivity and flexibility for their individual business unit objectives.

Originated a weekly team lunch and breakfast program reducing the monthly meal stipend expenses by 40% and saved approximately 20K annually.

EXECUTIVE ASSISTANT Dec. 2019 – Oct. 2023

Managed complex calendars, schedules, and correspondence efficiently, and coordinated meetings and appointments while providing crucial executive-level support to the Managing Director. Ensured timely and accurate responses to inquiries and facilitated effective communication by acting as a liaison between executive leadership and essential stakeholders across multiple time-zones. Coordinated the execution of non-disclosure agreements necessary for accessing confidential data room materials. Reviewed and oversaw T&E expenses through SAP Concur to ensure compliance with corporate policies and guidelines.

Planned and coordinated global and domestic travel arrangements including air, hotel, transportation, and meeting logistics for the multiple C-Suite executives.

Executed flawless client events from initial corporate approval to budget development, vendor negotiation, and overall coordination, consistently exceeding team expectations.

Organized team-wide service projects to engage with the local community, specifically meeting the needs of children with school supplies, meals, and mentoring opportunities. MICHELLE WORD

EXECUTIVE ASSISTANT

817-***-**** ad3mud@r.postjobfree.com Euless, TX LinkedIn.com/in/michellelword Page 2 2

PROFESSIONAL EXPERIENCE (cont.)

Colony Industrial Dallas, TX

EXECUTIVE ASSISTANT Aug. 2017 – Dec. 2019

Offered executive-level administrative support by demonstrating adept schedule management and coordination of meetings while steering confidential information with discretion and professionalism. Arranged and coordinated complex global travel itineraries and agendas while efficiently managing both business-related needs and personal leisure excursions.

● Prepared accurate expense reports through SAP Concur, ensuring adherence to Accounts Payable expectations and timely reimbursement distribution.

● Assisted deal teams in organizing due diligence documents and letters of intent, contributing to the competitive positioning for investment opportunities at a high level.

● Proficiently witnessed and notarized purchase agreements, leasing agreements, and buyer representation agreements while serving as a certified Loan Signing Agent.

Navigator Energy Services Dallas, TX

EXECUTIVE ASSISTANT OFFICE MANAGER Apr. 2015 – May. 2017 Facilitated seamless coordination by monitoring and responding to meeting requests received via phone and email communication. Managed calendars and prioritized schedules for the leadership team to clinch dedicated time for critical and strategic issues. Prepared detailed agendas and recorded minutes during weekly staff meetings for accurate documentation of discussions and decisions.

● Provided crucial senior-level support to a team of five executives aimed at ensuring operational efficiency and effectiveness.

● Maintained the confidentiality and security of sensitive information while functioning as a liaison between internal executives, board members, and customer connections.

● Managed executive budgets, meticulously tracked expenses, and submitted timely and accurate expense reports for credit card payments and executive spending reimbursements.

Sunset Logistics Euless, TX

EXECUTIVE ASSISTANT June 2013 – Mar. 2015

Provided senior level support to the CEO and supporting executive leadership team, managed personal affairs and finances, schedule management, travel arrangements, presentation preparation, secured and protected confidential and sensitive information. Developed and managed web-based, electronic multi-terminal displays to enhance communication efforts.

● Designed and developed content for monthly newsletters given to 250 employees

● Implemented and Administered SharePoint collaboration efforts, constructed workflow processes to streamline recruiting efforts, dash-boards to provide data visualization for customers,

● Conducted research to identify streamlined solutions to improve expense reporting and auditing processes, implemented and administered the web based Concur T&E platform, and trained 100 users EDUCATION / PROFESSIONAL CERTIFCATIONS

Bachelor of Arts in Organizational Leadership University of Central Oklahoma Notary Public of Texas / Loan Signing Agent of Texas National Notary Association

TECHNICAL PROFICIENCIES

Microsoft Office, Excel, SharePoint SAP Concur / Travel Leaders Platform Box Power BI Reporting Adobe Acrobat Pro Photoshop Canva Zoom Salesforce Teams Slack

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