MARK T. MCCUEN

305-***-****

ad3mtx@r.postjobfree.com

ADMINISTRATIVE SUPPORT CUSTOMER SERVICE OPERATIONS MANAGEMENT Operations Administrative professional and military veteran with a track record in managing and leading staff, customer service, and general office management. An expert communicator who is known for multitasking and completion of assigned tasks within the deadline. Proven ability to provide customer service in high-volume populations. Experienced in effectively working with individuals of different backgrounds, and tactfully communicating with challenging customers. Proven performance in developing, managing, and marketing successful and diverse properties and recreational programs with the delivery of desired results through the utilization of people, processes, and technology.

• Administrative Support

• Office Management

• Written Oral Communication

• Customer Service

• Data Input Analysis

• Training Development

• Time Management

• Conflict Complaint Resolution

• Customer Communication

OVERVIEW OF KEY ATTRIBUTIONS

● Exceptional Customer Service, communicating skills, record keeping, dealing with difficult personalities, resolving dissatisfied customers of multi-cultural diversity.

● Property/Program Management: Expertly maintains property rentals through strategic advertising, effective tenant screening, lease negotiation, and rigorous enforcement of lease agreements, while ensuring the security and upkeep of premises.

● Trainer: Seasoned professional with over 25 years of experience in military, property, hospitality, medical and recreational delivering comprehensive and impactful learning training programs.

● General Manager: Proven track record operations, implementing streamlined interview, and managing staffing requirements for multiple units over a span of 20 years.

● Sales & Marketing: Demonstrated expertise in sales and marketing, including the development and successful execution of strategies to drive business growth.

PROFESSIONAL EXPERIENCE

TurboTax 03/2023 – 11/2023

Expert TurboTax Associate

Empowered the customers to do their own taxes by providing expert guidance, tax explanations, and advice so they can file with their own income tax. Upholding client security by protecting their personal privacy. Provided information on reporting deductions, rental properties, and many other topics. Prepared their return, signed, and filed their taxes. Utilized well developed computer skills, knowledge of databases, and professional communication to handle multiple clients requests at one time in various stages of the process. Uploaded all applicable documents for proper file management. Established records of productivity. Virtually guided clients through audio and video technology. Perfect Fit Properties Southern Pines, NC 2014 – Present General Manager

Maintained property rentals by advertising and filling vacancies; negotiating and enforcing leases; maintaining and securing premises. Established rental rates by surveying local rental rates; calculating overhead costs, depreciation, taxes, and profit goals. Attracted tenants by advertising vacancies, obtaining referrals from current tenants, explaining the advantages of location and services, and showing units; contracted with tenants by negotiating leases and collecting security deposits.

• Accomplished financial objectives by collecting rents, paying bills, forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective action

• Maintained property by investigating and resolving tenant complaints, enforcing rules of occupancy, inspecting vacant units and completing repairs, planning renovations, and contracting with landscaping and snow removal services; maintained building systems by contracting for maintenance services and supervising repairs

• Secured property by contracting with security patrol service, installing and maintaining security devices, establishing and enforcing precautionary policies and procedures, and responding to emergencies

• Enforced occupancy policies and procedures by confronting violators; prepared reports by collecting, analyzing, and summarizing data and trends

• Updated job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations

• Accomplished organization goals by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments

The City of Key West Frederick Douglass Community Center Key West, FL 2013 – 2014 Youth Coordinator

• Planned, implemented, tutored, supervised, and evaluated activities for the City of Key West Community.

• Conducted Educational, Special Educational, Sports, Recreation, Arts, Computer, Health & Life Skills, and Physical Education Programs

• Planned, implemented, supervised, and evaluated specific programs, such as Career and Leadership, Education, Special Education, Computers, Health & Life Skills

United States Army Fort Bragg, North Carolina

Medical Logistics Supervisor

Managed inventory and financial management procedures, including ordering, receiving, transporting, and storing supplies. Located and cataloged stock, ensuring stock control. Oversaw inventory management, storage, preservation, quality control, property management, and repair parts management. Accounted for and segregated medical supplies and equipment, selecting the correct stock for an issue. Efficiently loaded, unloaded, and deployed complete units, equipment, and medical supplies within the United States and for wartime world deployments.

• Managed inventory and implemented robust financial management procedures, overseeing tasks such as ordering, receiving, transporting, and storing supplies

• Demonstrated expertise in locating, cataloging, and controlling stock to ensure efficient stock management; performed or supervised inventory management, ensuring proper storage and preservation of supplies.

• Implemented quality control measures, effectively managing property and overseeing repair parts management; segregated and accounted for medical supplies and equipment, maintaining strict control and compliance.

• Exercised sound judgment in selecting the appropriate stock for an issue, ensuring accuracy and meeting operational needs; handled the loading, unloading, and deployment of complete units, equipment, and medical supplies within the United States and during global wartime deployments

• Provided a wide range of medical services, including unique administrative, field medical, technical, scientific, and clinical support to the Army Medical Department and the Army. EDUCATION

Master of Science (M.S.), Health Service Administration University of Nebraska 07/1992 - 12/1992 Bachelor of Arts (B.A.), Business Administration, Recreation Administration Huron University 08/1981 - 12/1985 TRAINING AND CERTIFICATION

Certificate of Completion ACCA (At-Home Contact Center Agent) Employee Link Services, Inc 04/2023

Contact this candidate