Theodore S. Thomas

*** *. ********* ***** ad3mtn@r.postjobfree.com

Bolingbrook, IL 60440 630-***-****

QUALIFICATIONS:

I am a very experienced and knowledgeable individual in the Computer Information Systems field. My information technology experience includes system administration, troubleshooting hardware and software, restoring operating systems, building and maintaining PCs, supporting mobile devices, networking and many other aspects of the Core Hardware and Operating System Technologies fields.

EDUCATION:

1) A+ Core Hardware/Operating System Technologies Certification, College of Dupage, August 2002

2) Bachelor of Science, National-Louis University, June 2000

3) Electronics Certification, Morton College, May 1990

WORK EXPERIENCE:

05/2023-10/2023, I.T. Specialist, Best Solution Express (Contract)

Responsibilities included:

•Installation/configuration of network printers

•Troubleshooting/diagnostic issues for hardware, software and networks

•Active Directory administration/management

•Mobile Device Management

•Azure Active Directory administration/management

•Print server management

•VPN installation, configuration & support

•Server patch/Microsoft update installations

•Systems Administration for domain

•Software installation/troubleshooting

•Remote Desktop Administration

•Google Workspace installation, configuration & support

•Microsoft Office 365 installation, configuration & support

10/2022-01/2023, Technical Support Analyst II, BCS365 (Contract)

Responsibilities included:

•Installation/configuration of network printers

•Troubleshooting/diagnostic issues for hardware, software and networks

•Active Directory administration/management

•Mobile Device Management

•Azure Active Directory administration/management

•Print server management

•VPN installation, configuration & support

•Server patch/Microsoft update installations

•Systems Administration for domain

•Software installation/troubleshooting

•Remote Desktop Administration

•Audio/Video conferencing equipment support

•Microsoft Office 365 installation, configuration & support

•Cell phone support, activation, configuring, troubleshooting, repair

•iPad, iPhone support, activation, configuring, troubleshooting, repair

04/2020-08/2022, I.T./Network Administrator, DRF Water Heating Solutions

Responsibilities included:

•Troubleshooting/diagnostic issues for hardware, software and networks

•Hardware/Server Upgrades

•Installation/configuration of network printers

•Network Security support

•Camera System Administration/support

•V-Sphere Administration/support

•VMWare Administration/support

•Printer, copier, fax, scanner, postage maintenance/upgrades

•Print server management

•Active Directory administration/management

•Cell phone support, activation, configuring, troubleshooting, repair

•iPad, iPhone support, activation, configuring, troubleshooting, repair

•Anti-virus installation

•Microsoft Office 365 installation, configuration & support

•Microsoft Remote Desktop Administration

•Maintaining/upgrading business PCs

•Systems Administration for domain

•Software installation/troubleshooting

•Server patch/Microsoft update installations

•VPN installation, configuration & support

•Firewall administration/management

•Maintain all I.T. equipment inventory

•Card Access security/support

•Audio/Video conferencing equipment support

•Onboarding/Offboarding of personnel

•VOIP installation, configuration and support

•24/7 technical support to all staff

•Mobile Device Management

•Windows 10 migration

10/2019-04/2020, I.T. Systems Analyst, Arrow Gear Company

Responsibilities included:

•Troubleshooting/diagnostic issues for hardware, software and networks

•Hardware Server Upgrades

•Installation/configuration of network printers

•Network Security support

•Camera System Administration/support

•Zebra Industrial printer install/troubleshoot/maintenance

•Printer, copier, fax and scanner maintenance/upgrades

•Troubleshoot/tech support for PBX phone system

•Print server management

•Active Directory administration/management

•Hyper-V Administration/Support

•Cell phone support, activation, configuring, troubleshooting, repair

•Troubleshooting/maintenance of time clock system

•24/7 technical support to all staff

•Anti-virus installation

•Microsoft Office 2013,2016 installation, configuration & support

•Microsoft Remote Desktop Administration

•Maintaining/upgrading business PCs

•Systems Administration for domain

•Software installation/troubleshooting

•Server patch/Microsoft update installations

•SAN maintenance/support

•Audio/Video conferencing equipment support

•Maintain all I.T. equipment inventory

•Card Access security/support

04/2017-05/2019, I.T./Network Administrator, Saratoga Food Specialties

Responsibilities included:

•Troubleshooting/diagnostic issues for hardware, software and networks

•Hardware Server Upgrades

•SAP Warehouse Management software support/installation

•Installation/configuration of network printers

•Network Administration/support TCP/IP

•Network Security support

•Camera System Administration/support

•Zebra Industrial printer install/troubleshoot/maintenance

•Printer, copier, fax and scanner maintenance/upgrades

•Troubleshoot/tech support for PBX phone system

•Cell phone ordering, activating, configuring, troubleshooting

•Troubleshooting/maintenance of time clock system

•VOIP installation, configuration and support

•24/7 technical support to all staff

•PC Imaging

•Anti-virus installation

•Microsoft Office 2013,2016 installation, configuration & support

•Microsoft Remote Desktop Administration

•Maintaining/upgrading business PCs

•Systems Administration for domain

•Hyper-V Administration/Support

•Server patch/Microsoft update installations

•IIS troubleshooting

•Print server management

•Active Directory administration/management

•Office 365 administration

•Maintain all I.T. equipment inventory

•Purchasing of all I.T. equipment

•Inventory database management

•Audio/Video conferencing equipment support

•Software installation/troubleshooting

•Access Point installation/support/maintenance

•MAC/IOS software installation/support

•VPN installation, configuration & support

02/2015-04/2017, Desktop Support Technician II, Genco Technology Solutions

Responsibilities included:

•Troubleshooting/diagnostic issues for hardware, software and networks

•Red Prairie WMS support/installation

•Installation/configuration of network printers

•Printer, copier, fax and scanner maintenance/upgrades

•Microsoft Office 2010 installation, configuration & support

•Email creation, configuration and support

•RF Scanner administration/software installation/support

•Security camera system installation/configuration

•Installation/configuration of wireless network (802.11 n)

•Maintaining/upgrading business PCs

•PC Imaging

•Systems Administration for domain

•Active Directory administration/management

•VLAN Administration/Management

•Troubleshoot/tech support for IP phones

•Troubleshooting/maintenance of ADP time clocks

•24/7 technical support to all staff

•Zebra Industrial printer install/troubleshoot/maintenance

•HP JetDirect print server installation

09/2012-01/2015, I.T. Specialist, Caterpillar

Responsibilities included:

•Troubleshooting/diagnostic issues for hardware, software and networks

•Printer, copier, fax and scanner maintenance/upgrades

•Systems Administration for domain

•Email creation, configuration and support

•Exchange Server 2007 administration

•Active Directory administration/management

•Troubleshoot/desktop support for all PCs

•Server upgrades and maintenance/migration or relocation

•Maintaining/upgrading business PCs

•PC Imaging

•Software/Hardware installation, maintenance and upgrades

•Installation/configuration of network printers

•Systems Administration for domain

•Windows Small Business Server 2003 administration

•Anti-virus installation

•Microsoft Office 2007, 2010, 2013 installation, configuration & support

•Switch Installation/configuration

•Firmware upgrades to router, switch

•Installation/configuration of network scanners

08/2012-08/2012, I.T. Technician (1099 Contractor)J.P. Morgan Chase Bank

05/2012-06/2012, Network Administrator (1099 Contractor), D&I Electronics, Inc.

06/2012-06/2012, I.T. Technician (1099 Contractor), PNC Bank

03/2012-03/2012, I.T. Technician (1099 Contractor), Everydry Waterproofing, Inc.

04/2011-06/2013, Network Administrator (Independent Contractor), Jeta Skin Care

02/2010-03/2014, I.T. Technician (Independent Contractor), A. Saccone and Sons Realty

Responsibilities included:

•Windows Small Business Server 2003 administration

•Windows Server 2008 administration

•Software installation/troubleshooting

•Router Installation/configuration

•Firmware upgrades to router, switch

•Installation/configuration of network printers

•Installation/configuration of network scanners

•Installation/configuration of wireless network (802.11 n)

•Implementation/configuration of daily data backup

•Troubleshooting/diagnostic issues for hardware, software and networks

•Troubleshoot/resolve network performance issues

•Troubleshooting/resolving email issues

•Troubleshooting/maintaining telephone system

•Data transfers/backup and retrieval

•Anti-virus installation

•Virus removal/security design

•Server upgrades and maintenance/migration or relocation

•Installation/configuration of credit card swipers & bank validators

•Installation/configuration of smart card printers

•Software/Hardware installation, maintenance and upgrades

•Execution of a wide variety of software applications

•Administering/maintaining networks (LAN/WAN, TCP/IP, etc.)

•Security camera system installation/configuration

•Cable Maintenance/re-routing of network cables

•PC Replacements/rollouts

01/2007-04/2011, I.T. Technician/Network Administrator, Carol Stream Park District

Responsibilities included:

•Windows Server 2003/2008 administration

•Exchange Server 2007 administration

•SQL Server 2005 Database administration

•Websense Server administration

•Database querying/maintenance

•VOIP Server administration

•Active Directory administration/Management

•Installation/administration of wireless networks (802.11g, n)

•Management of E911 (Intrado System)

•Daily data backups/retrievals using Symantec Backup Exec 2010

•PC Replacements/rollouts

•Troubleshoot/desktop support for all PCs

•Troubleshoot/tech support for IP phones

•Software installation/troubleshooting

•Firmware upgrades to routers, switches, servers, VPN, email security appliance

•Cisco router maintenance/troubleshooting

•Juniper firewall maintenance/troubleshooting

•Installation/configuration of network printers

•Vendor/Maintenance contract Administration

•Troubleshooting network performance issues

•Security camera system installation/configuration

•Cable maintenance/creating patch cables

•Memory upgrades to servers and PCs

•BIOS upgrades to servers and PCs

•Symantec Endpoint Protection Anti-virus/Anti-spam Management

•Microsoft Office 2003/2007 installation, configuration & support

•I.T. training to all staff

•24/7 technical support to all staff

SUMMARY:

I have serviced the Information Technology needs of many professionals throughout the greater Chicagoland area including Doctors, Insurance Agents, Retail Chains, Financial and Certified Public Accountants. I have also serviced many corporate clients including, but not limited to: Bridgestone/Firestone, Filene’s Basement and J.P. Morgan Chase. The roles I have played on various projects included Team Leader, Network Technician, Network Engineer, Lead Technician, Technical Assistant and Technical Support Specialist. With the diverse experience of many roles I have filled along with the wealth of knowledge I possess, I will be a great asset with the utmost of capabilities that are expected to succeed.

References are available upon request.

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