Michael W. Harrison, Sr.

**** ******* ****** ************, ******* 46410 219-***-****

ad3mt6@r.postjobfree.com

SUMMARY

Highly organized and skilled Claims Specialist with over 32 years of combined experience in the insurance industry. An extremely creative and independent problem-solver; focused on claims management and loss minimization.

SKILLS/QUALIFICATIONS

Experienced with the newest version of Xactimate system for structural estimating roofs; exterior and interior.

Excellent math skills in order to adjust claim cost for all types of coverages.

Dependable and hardworking; self-motivated.

Follow all claim handling policy and procedures as warranted per claim.

Proficient in Microsoft Office Systems, various office machines, and digital camera handling skills.

Focused on providing World-Class Services to ensure strong client relationships are developed with all clients, vendors and contractors.

Complex problem resolution and exceptional time management skills.

Trained and mentored team members in claim handling and property estimates. PROFESSIONAL EXPERIENCE

Sr. Claims Adjuster National General Ins. - A Company of Allstate Ins. 03/05/18 - 3/11/22 Investigated, evaluated, negotiated and resolved homeowner’s property insurance claims. Conducted field investigations and inspections of damaged property in order to facilitate accurate and prompt claims resolutions; following company policy and procedures. Reviewed and reconciled contractor estimates competently. Maintained and organized company files to ensure compliancy; reviewing subrogation opportunities in order to help reduce financial risk. Processed and adjusted claims in access of hundreds of thousands of dollars. Effectively managed workload while maintaining focus on claims quality and timely customer service. Provided ethical, responsive, personal and efficient claims service. Field Adjuster Renfro Independent Adjusting Firm 09/01/17 - 11/30/17 With limited supervision, promptly and effectively evaluated, negotiated, and adjusted property claims within my authority and followed the company’s procedures for catastrophic natural disasters. Investigated, determined liability, confirmed coverage, established damages, and negotiated settlement of claims via various communication channels such as telephone, internet and email. Property Field Claims Specialist State Farm Ins. Company 08/03 - 07/31/17 Investigated, evaluated, negotiated and resolved homeowner’s property insurance claims. Demonstrated exceptional conflict resolution skill in the event a claim is denied. Conducted field investigations and inspections of damaged property in order to facilitate accurate and prompt claims resolutions; following company policy and procedures. Reviewed and reconciled contractor estimates competently. Maintained and organized company files to ensure compliancy; reviewing subrogation opportunities in order to help reduce financial risk. Processed and adjusted claims in access of hundreds of thousands of dollars. Effectively managed workload while maintaining focus on claims quality and timely customer service. Provided ethical, responsive, personal and efficient claims service. Trained and mentored team members in claims handling and property estimates according to company guidelines, practices and standards. Auto Estimator State Farm Ins. Company 11/89 - 07/03 Prepared estimates that accurately assessed vehicle damage using computerized estimatic systems. Identified and communicated reparability issues and vehicle conditions on potential total loss claims. Communicated repair estimates to claims office, handlers, customers, agents and repair facilities. Reviewed estimates and supplemental vehicle damage requests submitted by repair facilities. Evaluated auto repair bid content and photo documentation on vehicle damage, causation issues and potential suspicious loss indicators. EDUCATION/TRAINING

State Farm Insurance: Vale Tech-Auto Estimatics ● I-Car Professional Development Training Program State Farm/National General Insurance: Compliance Training/Property Claims Specialists Indiana University- Gary, Indiana- General Studies Interest/Hobbies

Custom automotive designer and builder, from concept to production, with future goals to compete at the Autorama, Detroit MI and the Sema Car Show, Las Vegas, NV. References: Available upon request