Application Support Configuration Management
Resume:
Shawn A Delucia
Rincon, Georgia
31326
Cell#: 912-***-****
Email : **************@*****.***
AR Management LLC.
(11/2016 – current) Health Informatics Coordinator, EHR Trainer & Analyst:
Supervisor Heidi Lamb 912-***-****
EHR database and supporting applications implementations (GO LIVES), IT and application support, worked with IT managed services, and advisory services for EHR.
MIPS management which included daily & monthly monitoring to ensure government compliance for all MIPS goals and compliance standards; to include monthly reporting and recommendations to CEO & Board.
Onboard all new hired staff and offboarding exiting staff on all necessary systems, including, but not limited to, EMR, Follow-My-Health, Citrix, EHR/Allscripts, PM/Allscripts, EHR/Athena and Phreesia systems.
Provided patient support for the Follow-My-Health program and Athena patient portal.
Assisted with the selection and deployment of configuration management systems.
Assisted with development, maintenance of configuration management plans, policies, and procedures to adhere to healthcare standards and regulatory requirements.
Translated written criteria documents into internal applications/software, QA/testing for accuracy, monitoring feedback of users, and revising workflows, standard operating procedures.
Conducted configuration audits and reviews for consistency, accuracy, and compliance.
Managed small projects, tracked project progress, and identified risks.
Performed database queries of the application database to provide data.
Worked independently with limited supervision.
Coordinated with administration, managers, providers, and other staff to resolve internal and external needs or issues.
Document and maintain business workflows and requirements or support central teams that manage these functions.
Liaison between vendors and internal/external technical support required for computer workstation hardware and software, operating system, printer, and scanner problems.
Preparing internal and external training and direction for clinical and non-clinical staff.
Provided end user set, training, and support.
Proficient with MS Word, Excel, MS PowerPoint and general HR knowledge.
Southcoast Health
(12/09/2013 -11/2016) Allscripts EMR Database trainer & Analyst:
EHR database and supporting applications implementations (GO LIVES), IT and application support, worked with IT managed services, and advisory services for EHR.
Assisted with development, maintenance of configuration management plans, policies, and procedures to adhere to healthcare standards and regulatory requirements.
Conducted configuration audits and reviews for consistency, accuracy, and compliance.
Managed small projects, tracked project progress, and identified risks.
Performed database queries of the application database to provide data.
Worked independently with limited supervision.
Coordinated with administration, managers, providers, and other staff to resolve internal needs or issues.
Liaison between Vendors and management teams.
Document and maintain business workflows and requirements or support central teams that manage these functions.
Assist in preparing internal and external training and direction for clinical and non-clinical staff.
Liaison between Vendors and management teams.
Provided end user set, training, and support.
Proficient with MS Word, Excel, and MS PowerPoint
Skill sets: Knowledge of Medical practice and patient management software systems, HIPAA and Clinical Operations, Regulatory Guidelines and Quality measures, general office equipment and practice management software, customer service principles and techniques, medical terminology and environment to facilitate patient care, common safety hazards and precautions in medical practice environment - establishing and maintaining effective working relationships with physicians, patients, staff, and the public - computer analysis & Technology skills – Analytical skills – Configuration Management skills – Presentations – Microsoft Office – Application Support – System Configuration – Software Management - Teamwork - Organization skills - Leadership skills - Time management - Positive thinking - Flexibility & open mindness - Adapt to change - Critical thinking – Communication - Listening skills - Emotional Intelligence (recognize & identify feelings of others) – Integrity - Problem solving - Ability to get along & work with others
Memorial Health University Rincon Clinic
(06/22/2009-11/15/2013) Referral Nurse & Epic Database Superuser:
SAIC Science Applications International Corp
(09/18/2001 -04/07/2006) Medical Service Coordinator-DOD Tricare Armed Forces Support
(06/00/199 - Current) – License Practical Nurse Supervisor & Charge Nurse
EDUCATION:
09/00/1995•06/00/1996, Licensed Practical Nurse, OCM BOCES Career Training Center,
Cortland, New York.
03/00/2005 Customer College Course (32 hours), Kapaun, Germany, 435th SGS, APO AE
09021
ADDITIONAL TRAINING:
2001 CHCS Military Database Training, Ethics and Code of Conduct training,
Defense Online Enrollment System Training, MCP Reports and NAS Processing training.
Health Enrollment Assessment database & support training.
2002 Health Benefits Training, Health Enrollment Assessment Review data entry & database
System training, HIPAA certified, Kaiserslautern, Germany, SAIC Unit 6000, APO AE 09136.
2004 Assurance Awareness, Homosexual Policy Training, Medical Service Code of Ethics,
Ramstein, Germany
2004 Technology Information, Ramstein, Germany
2004 Network user license training, Ramstein, Germany
2005 Armed Forces Health Longitudinal Technology Application (ALTA)
2006 Records Management Awareness Training. Ramstein, Germany.
LICENSES/CERTIFICATES:
1996 Licensed Practical Nurse (LPN), State of Georgia, License# LPN057197, Expiration
Date March 31, 2017
2016 Certified in BLS and CPR, Expires June 2018
2003 SAIC University, ACCESS Course, Word, PowerPoint and Excel Kaiserslautern, Germany
2005 Customer College Course, SAIC Kapaun, Germany. 435th SGS, APO AE 09021
2005 SAIC University. Effective Telephone Techniques, Kaiserslautern, Germany
2005 SAIC University, Call Center Communication Course, Kaiserslautern. Germany
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