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Project Manager Service Delivery

Location:
Cincinnati, OH
Posted:
February 14, 2024

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Resume:

H. Gregory Rogers

Cincinnati, OH P: 513-***-**** E: ad3msa@r.postjobfree.com https://www.linkedin.com/in/hgregoryrogers/

Enterprise Transformation Program & Project Manager - Agile & ITIL Expert - Service Delivery Manager

Transformation Program Manager and Service Delivery Lead with proven results designing and delivering large scale enterprise services and solutions to achieve enterprise objectives with defined and measurable outcomes

Implementation and technical delivery leader and resource manager responsible for leading large scale delivery teams to define, design, and implement end to end IT services while establishing ongoing run-support operating models

Experienced with change adoption principles and methodologies spanning Organizational Change Management to Operational ITIL change management best practices

Certified Agile Product Owner and Scrum Master with multiple years of experience maximizing value add to the customer while maintaining speed to market principles

Project Management Office • Agile • Kanban • Technology & Process Optimization • Enterprise Applications • ITIL • Power BI • Governance & Compliance • User Adoption • End User Design • Test Methodology • Analytics & Reporting • Six Sigma • SAP BASIS

E X P E R I E N C E

American Modern Insurance Group Cincinnati, OH

Sr. Project Manager; Enterprise Project Management Office July 2021 – Current

Working with the ePMO and Yellowstone digital delivery program to establish an Agile Community of Practice for Agile Product Owners and Project Teams new to Agile. Ramping up internal resources on the Agile framework and ways of working via a defined certification process while playing a key role in project support and execution.

Key Accomplishments:

Established an Agile Community of Practice in partnership with the Yellowstone digital solutions program; conducted Agile community collaborations where we addressed topics of interest, training needs, project issues, etc.

Created an internal Agile certification training program in collaboration with American Modern University and scrum.org producing 24 Certified Agile Associates; 18 Product Owners, 6 Scrum Masters to date

Project Manager: 5 Questions to Quote, California Wildfire, Leadership Summit

Customer Experience – Recreational Quote to Bind Customer Experience Mapping Project – created a customer experience map based on various internal and customer interviews delivering a baseline for future customer experience improvement projects

Vaco Consulting, Archer Daniels Midland Corporation Cincinnati, OH

1ADM Enterprise SAP Transformation Program Management Office Nov 2019 – July 2021

Reporting to the 1ADM Program Director, provide thought leadership to establish and evolve the 1ADM Enterprise Transformation Program. Establishing a future state blueprint based on current state analysis with enabling execution roadmaps supporting an organization with $64 B in annual revenue, $43 B in assets, and 38,000 employees.

Key Accomplishments:

PMO Operations Lead responsible for delivering an integrated plan, planning & governance process, and ways of working across 6 major enterprise releases and 8 workstreams to deliver the future state blueprint with speed to value on an $ 8 M monthly operating budget

Planisware PPM Implementation Project Manager working closely with 1ADM P&L to implement and pilot an efficient process to quickly mobilize and incorporate simple to complex projects to ensure the future state blueprint and speed to value objectives are clearly defined with SMART outcomes defined

Planisware PPM Implementation SME playing an Agile Product Owner role to represent the 1ADM program’s future state ways of working and delivery

Fifth Third Bank Cincinnati, OH

Lead Project & Service Delivery Manager- Commercial and Capital Markets IT July 2016 – Nov 2019

Key Accomplishments:

MB Financial Leasing acquisition migration lead across multiple subsidiaries impacting $2.2 billion in annual revenue which delivered an integrated solution May 2019

Delivered a custom Electronic Foreign Exchange Solution via Agile based methodology providing a best in class eFX customer experience enabling $30 million in revenue growth

Loan to Value Solution owner leading the implementation of an automated collateral to debt exposure engine which allowed Fed Reporting transparency to minimize shareholder risk

Accenture, LTD Cincinnati, OH

Manager, SAP Technology - Proctor & Gamble, British Petroleum, Oct 2010 – Jul 2016

Key Accomplishments:

Proctor & Gamble Program & Resource Manager responsible for designing, establishing, and executing global Information Lifecycle Management Services across all P&G enterprise technologies and horizontals achieving $4 M in operational expense reduction within the first year

ILM Program leadership across 28 projects, 26 resources, 6 vendors, 2 custom solutions, and a $4 M budget

P&G Human Resources Shared Services Project Manager delivering 7 global custom solutions with a $22 M budget; managed onshore and offshore JAVA and SAP development teams while leading the requirements gathering, solution build, SIT/BAT testing, implementation, and operations transition

P&G Obsolete Technology Program Coordinator responsible for the establishment of the Novell Netware Elimination Project creating a repeatable application decommissioning process implemented for all of P&G’s 226 plant locations

British Petroleum (BP) SAP Technology Transformation Lead - Delivered a holistic architecture review across 1,300 applications and 2,500 interfaces while creating a roadmap for implementation of the global business process template. Managed application rationalization efforts helping realize over $ 2 M in monthly operating costs.

BP SAP Indirect Tax Architecture Consultant – global tax engine design analysis & recommendation

Hewlett Packard Services Cincinnati, OH

Team Leader, Procter and Gamble SAP Americas Operational Team Lead May 2006 – Oct 2010

Key Accomplishments:

Americas SAP Supply Chain Team Lead responsible for creation of global change management guidelines and principles ensuring compliance with over 120 global SAP implementation landscapes

Managed multiple $B in revenue during SAP Supply Chain acquisitions to help coordinate, plan, and manage operational risks during data and business process transition

Global ITIL process owner including incident support, problem management and change management

Accenture, LTD Cincinnati, OH

SAP BASIS Administrator Sep 2004 – May 2006

Key Accomplishments:

Installation and integration of SAP Supply Chain systems along with the planning and executing of data conversion activities; developed and tested ESS and MSS solution components

Served as BASIS Administrator for government HCTC, IBC & Dyno-Nobel clients, and Landscape Owner for the Global Accenture training environment

E D U C A T I O N

Bachelor of Science in Industrial Engineering UNIVERSITY OF CINCINNATI

T R A I N I N G S, C E R T I F I C A T I O N S & A W A R D S

IT Infrastructure Library V3 Expert PSPOII Professional Scrum Product Owner PSMI Scrum Master Certification Six Sigma Green Belt IT Infrastructure Library – Support and Restore – Release and Maintain – Planning Protection & Optimization



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