Gustavo A. King

Tampa, FL • 813-***-**** • ad3mro@r.postjobfree.com

Professional Summary/Strengths:

Business Analyst experienced in Agile methodology, Waterfall, Software Development Life Cycle (SDLC). I have served as back up for the Product Owner, Scrum Master and Quality Assurance personnel. Key player in Agile software development teams, experienced in requirements gathering, analysis and the development of use cases. Documenting user processes, aiding in user acceptance testing and working closely with product owners, project managers, engineering, sales and support to ensure successful product deliveries and customer satisfaction for mid to large clients. Experienced in leading Agile ceremonies including Daily Stand Up, Sprint Planning, Product Backlog Refinement, Sprint Review, Sprint Retroactive. I take advantage of tools like Story mapping and Rapid estimation to develop project timelines and forecast resources. Liaison between the Business and Development for new software features or enhancements. Skilled in process improvement, defining and prioritizing the team backlog, and negotiating projects with stakeholders and leadership team to accommodate budget and project milestones.

Applications/Tools Experience:

Advanced knowledge in Word, Excel, PowerPoint, Visio and Outlook. Experienced in SQL database, ERD’s, Process Flows, Story Mapping, Figma wireframe design tool, JIRA project management tool, VersionOne, Azure DevOps/TFS for backlog tracking, and familiar with Aha! Product roadmap tool.

Education:

●University of Phoenix, Tampa, FL: Bachelor of Science in Business Management 2007

●Hillsborough Community College, Tampa, FL: Business Administration

●Tampa, FL: Annual HIPPA Privacy & Security Training: Updated 2019

●International Institute of Business Analysis - IIBA’s Leadership Development Orlando, FL

●Bi-lingual (Spanish)

Experience:

04/2021-04/2023 PSCU St. Petersburg, FL (VACO Contractor)

Agile Business Analyst

●Collaborate with all levels across the company to optimize business unit’s customer facing applications

●Work directly with Product Owner and Product Manager on new system enhancements as well as new system modules and widgets for QuickAssist credit card management application (used by Credit Unions across the US)

●Research requirements for all projects regarding QuickAssist application

●Document business requirements and translate into User Stories

●Create User Stories for Epics in JIRA and manage those Epics accordingly

●Work with an IT agile software development team to successfully complete sprint goals

●Lead user story refinement/grooming sessions to present new project goals and work items to Development and Testers

●Lead rapid estimation meetings with PO, Dev leads, QA leads to come up with estimated points for user stories and epics

●Back up Product Owner for Sprint demo presented to all stakeholders

●Research and analysis for improved user experience on new UI features or enhancements

●Work with Development to create new digital gateway services and API’s

12/2018-03/2021 IQVIA Tampa, FL

Business Systems Analyst – Reporting to Product Management – Part of Software Delivery Teams

●Communicate with internal and external customers to define requirements for quality management software

●Work with Product Manager on new system enhancements as well as new system modules

●Successfully completed projects for new QMS modules and enhancement to existing system modules including Document Management, Design Controls, Complaint Management and Regulatory Reporting

●Translate industry regulations from governing bodies worldwide into requirements for software development

●Backup Product Manager as needed and actively prioritize and coordinate software development projects in an Agile/Scrum environment

●Develop user stories and present them to agile teams in refinement meetings

●Manage backlog, Sprint Planning and Sprint Retroactive agile ceremonies and plan releases for Software Development

●Build new product backlog structure and assist with streamlining SDLC

●Train business units on concepts of Agile development

●Querying SQL database to pull tables and data needed for new project research and analysis

01/2014-11/2018 Healthesystems – Pharmacy Benefits Management Services Tampa, FL

Business Systems Analyst, PBM Transaction Team – Agile Software Delivery

●Communicate directly with business stakeholders to understand business needs, elicit, research and document requirements to present them to agile software delivery teams in weekly refinements.

●Lead cross functional agile teams. Uses agile tools, story mapping and three amigos concepts.

●Prepare product backlog for refinement and sprint planning.

●Write user stories and develop acceptance criteria that will validate whether a user story is done.

●Gather and document business requirements through research and extensive user interview process.

●Serves as backup for Product Owner, Quality Analyst and Scrum Master as needed.

●Lead, Coordinate and support UAT testing for internal and external customers.

●Facilitate Sprint Reviews to showcase sprint results of developed, tested and usable pieces of software to all stakeholders.

●Triage system issues by reproducing defects in test environments when applicable.

●Identify error situations via querying SQL database.

●Serve as a liaison between the Business and Agile Team on product development requests from initiation and facilitates collaboration throughout application support function and document detailed business requirements and programming specifications for use by internal developers.

●Resolve requests when possible, determine which requests require immediate attention and determine support versus non-support requests.

●Prioritize stories for agile team backlog by facilitating refinement sessions.

●Responsible for full completion of JIRA project management tool ticket for defects and product enhancements.

●Create SQL scripts for Data Maintenance

●Maintain business process documentation

08/2011-01/2014 AmeriLife Insurance Company Clearwater, Florida

Scrum Master

●Lead and facilitated daily stand up meetings, backlog refinement sessions, user story refinement, sprint planning, sprint reviews, sprint demo's, and sprint retroactive meetings to improve the agile process

●Assisted in team development, and holding teams accountable for their commitments and leveraging organizational resources

●Gradually improved capacity for sprint work by increasing the average time to deliver new features by 20%

●Supported the product owner in managing customer expectations for project deliverables and managed internal stakeholder communication

●Championed ongoing process improvement initiatives to implement best agile practices.

●Collaborated with all team members, Project Managers, Subject Matter Experts and Business Partners.

●Lead story mapping and rapid estimation working sessions to come up with project timelines.

●Requested resources as needed from management

●Removed any impediments that the development team was experiencing in order to deliver products on time

●Lead and facilitated sprint reviews in order for the development team to present new working software to all stakeholders

03/2010-08/2011 AmeriLife Insurance Company Clearwater, Florida

Business Analyst

●Responsible for analysis, reconciliation, and conversion of diverse complex data files received from over 30 major insurance carriers

●Elicits business requirements and document requirements for system enhancements

●Worked with stakeholders and IT team through entire SDLC (Software Development Life Cycle)

●Collaborated with Project Managers, Subject Matter Experts and Business Partners

●Use MS Excel and SQL database to manipulate data files which are ultimately used to payout agent compensation on a weekly and monthly basis

●Extensive ad-hoc analysis and departmental production metrics

●Leads development and implementation of improvements to procedures and compensation systems.

●Detects significant errors and identifies data requiring updates or corrections

7/2000 – 12/2008 MetLife Insurance Tampa, Florida

Supervisor - IDI Sales Compensation

●Supervision over Individual Disability Income (IDI) Commissions Team, contracting and licensing procedures.

●Resolved escalated issues regarding commission payments and/or discrepancies on multiple distribution channels.

●Sales Reporting and a weekly and monthly basis. Reviewed sales reports for system errors and premium discrepancies.

●Identified opportunities for increased efficiency by initiating change to improve Licensing Quality Assurance and Compensation workflow processes.

●Subject Matter Expert in User Acceptance Testing for DI administrative, commission and licensing systems.

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