Shirley Mei

Toronto, M*N *L* 647-***-**** ad3mqt@r.postjobfree.com

www.linkedin.com/in/shirley-mei-356b93158

Objective Profile

A Diligent and resourceful professional student, working well with fast-paced environments while collaborating with colleagues to ensure smooth operations and solve problems. Motivated, results-driven, and customer-focused sales and satisfaction of customers. Education

Business Management Student, B.A. of Commerce - Toronto Metropolitan University 2017 - 2021

● Lead and support group/team assignments in researching, analyzing, integrated additional strategies and actionable recommendations of the business report

● Diverse experience across human resource, business operations, marketing and sales, customer relationship management and other functional areas Volunteer and Work Experience

Office Administrative Assistant, Pures College of Technology Sep 7, 2021- Current

● Respond to over 200 agent and student email inquiries, maintain confidential information, and input data entry. Utilized excel and salesforce cloud software to maintain data, prepare reports, and input information with strong communication skills

● Advised students on academic programs and requirements, managed course schedules, ensured deadlines are met, and maintained an accurate record of student grades, transcripts, and progress for the Academic department.

● Increased student enrollment by 15% through targeted recruitment efforts, guided prospective students, reviewed and processed student applications, sent enrollment letters and break letters for Admissions with Microsoft Office

Office Clerk, Interline Wholesale Hardware Distributors Ltd, May 6, 2021- August 31, 2021

● Maintained an accurate inventory management system, processing and distributing mail, increasing efficiently and meeting deadlines

● Directed a high volume of phone calls, took messages, and responded to inquiries, matching purchase orders with over 50 invoices, then filing

● Updated data in excel, answered emails and assisted with photocopying and scanning documents. Able to follow detailed instructions and communication skills Guest Services Representative, Elmwood Spa 5/2019 to 3/2020

● Serve as the first line of contact, greeting and directing guests. Ensured effective communications by coordinating with the staff team as well as the service providers, attending meetings. Earned positive feedback from guests by providing enthusiasm and being able to answer inquiries as well as accommodations.

● Skilled in scheduling appointments, answered phones, and events arrangements using the Resort Suite Software

● Maintain the environment clean and stocked, offer tea or refill water to guests, take food orders as well as serve the food and drinks.

Sales Associate, Uniqlo (Eaton Centre) 9/2018 to 1/2019

● Play key role in contributing in achieving sales goals due to exceptional customer service skills by assisting guests in finding the specific items in inventory and offering baskets for customers to help carry items

● Maintain the items neat and organized while helping customers with advice.

● Replenish stock items to sales floors, greet customers and handle cash carefully Stock Associate and Maintenance, Forever 21 (Eaton Centre) 5/2018 to 7/2018

● Help provide a positive environment for customers with good services

● Organize store merchandises and relocate stock items to sales floors/stock rooms

● Ensure area is sanitize, clean, dust-free

● Managing responsibilities in a multifaceted work environment, hard worker, quick learner, and ability to assume responsibility, work well in team oriented settings, responsible, efficient and flexible, microsoft office (word, excel, powerpoint)

● Time management skills, multi-tasker, Leadership and team player, self-motivation/fast leander, Takes the initiative/problem-solver

Library Assistant and Breakfast club Helper, Birchmount Park C. I. High School 10/2014 to 6/2017

● Lead students and team, providing hands-on guidance and direction in the execution of daily operations. General assistance to students and teachers.

● Able to manage and sort library books using Dewey Decimal system for students as well as staff to locate particular information, analyze and register new books while maintaining records.

● Serve Students breakfast such as butter or jam toast, chocolate milk, fruits and provide a signed sheet.

Parade Event Coordinator Volunteer, Centre 55 Community Centre 4/2014 to 12/2014

● Negotiate set up venue spaces in order for the parade event run smoothly

● Communicate and work with team members, assist in helping out pick up and deliver items Certification

Smart Serve, responsible service training program completed, Issued: 5/2019 Standard First Aid & CPR/AED Level C by Canadian Red Cross Issued: 5/2019 Licence and have own transportation

References

Vinke Zhi

Administrative Assistant, Pures College of Technology. ad3mqt@r.postjobfree.com

Michelle

Administrative Assistant, Pures College of Technology. ad3mqt@r.postjobfree.com

Meon Nguyen,

Sales Leader, Uniqlo. 647-***-****

ad3mqt@r.postjobfree.com

Krystal Jamieson

Visual Manager. Forever 21. 416-***-**** or 416-***-****

@thepaintedcupful

Contact this candidate