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Account Manager Customer Service

Location:
Rockford, IL, 61102
Posted:
February 14, 2024

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Resume:

Jamie Cipra

Rockford, IL 815-***-**** cell/text ad3mqo@r.postjobfree.com

www.linkedin.com/in/jamiecipra/

Goal-driven, award-winning technology systems sales executive / trusted advisor / project manager with repeated success generating company-leading revenues targeting C-Suite contacts. Offer a 15+ year record of multimillion-dollar revenue generation, #1 sales distinction and quota-surpassing results as an expert in designing, selling, managing, and supporting mission critical software and hardware technology solutions (i.e. Information Technology, Nurse Call, Fire Alarm, Cyber-Security, Marketing, Intercom, and Overhead Paging systems.)

PROFESSIONAL EXPERIENCE

VICE PRESIDENT – SALES Entre Computer Solutions, Rockford, IL 07/01 – 04/17

https://www.entrerock.com/

Doubled total annual sales volume and gross profit twice in 16 years.

Generated $3 million in total annual sales ($400,000 gross profit margin).

Initiated and managed implementing SQL server-based quoting tool that enabled sales team to surpass $9 million goal.

Successful growing & maintaining 100+ active accounts w/ Microsoft, VMWare, HP, Cisco, and other similar products.

Accountable directly to ownership for developing and execution of sales organization objectives.

Directed a team of 20 technicians on customer projects throughout my Northern Illinois territory.

DIVISION MANAGER Pro Com Systems, Rockford, IL 05/17 - 03/22

https://procomrockford.com/

Generated $1.5 million in total annual sales revenue ($350,000 gross profit margin).

Directed a team of ~20 technicians on 5-10 projects at a time in hospitals, retail, and manufacturing locations in Northern Illinois. Notable accounts: Starbucks, Goodwill, T-Mobile, Athletico, Northwestern Medicine, UW Health, CGH Hospital Rochelle Hospital.

2020 $790k Illinois Tollway M6 building project. Successfully directed a team of technicians on a 1-year project installing Fire Alarm, Security, Overhead Paging, Data wiring & Intercom systems on time and under budget w/ 25% gross profit.

ASSOCIATE ACCOUNT MANAGER Impact Networking, Rockford, IL 06/22 - 07/23

https://www.impactmybiz.com/

$200M Managed Services provider with 24 US locations.

Responsible for Northern IL territory selling to & supporting C-Suite executives with 5-year MIT, Cybersecurity, Marketing, Print and Digital Transformation managed services contracts that help them build and/or protect their bottom line.

Hosted 1-2 Periodic Business Review meetings weekly with existing clients to drive contract retention and portfolio expansion.

SKILLS

* Experience supporting SMB & Enterprise accounts in several market sectors. Notable accounts below. (15+ years)

oRetail / Consumer: Starbucks, Goodwill, T-Mobile, Athletico

oHealthcare: Northwestern www.NM.org, www.UWhealth.org, www.cghmc.org, Rochelle Hospital

oManufacturing: www.FordTool.com, www.BergstromInc.com

oGovernment: FBI, www.BelvidereIL.gov, www.va.gov/rockford-vet-center/, www.IllinoisTollway.gov

oFinancial: www.ForesightFG.com, www.ConnexusCU.org

oReal Estate: www.FirstMidwestGroup.com, www.DickersonNieman.com, https://NorthwestIllinoisAlliance.Realtor

* Experienced utilizing www.ChallengerInc.com sales techniques (1 year) * Project manager directing a team of 20 techs (10+ years)

* Selling & Supporting B2B Managed IT Services (10+ years) * Selling & Supporting Microsoft O365 software (10+ years)

* Selling & Supporting Microsoft D365 ERP & Azure platform (10+ years) * Customer Retention specialist (10+ years)

* Customer Success Management and Contract Renewal expert (15+ years) * Selling & Supporting Managed Marketing solutions (1 year)

* Selling & Supporting Digital Transformation Solutions (10+ years) * Selling & Supporting Cyber Security Solutions (10+ years)

AWARDS EDUCATION

2016 Entre Computer Solutions Top Sales Producer Auburn High School, Rockford, IL

2018 Ascom Marketing Award Gifted Academy Program, Creative and Performing Arts Program

Top social media market penetration among nationwide team. Rock Valley College, Rockford, IL

2020 Pro Com Systems Top Sales Producer Marketing & Information Technology certificate



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