Maggie Berkebill

*ceanside, CA *****

760-***-****

ad3mqe@r.postjobfree.com

Dynamic professional who possesses 15+ years of hands-on experience in retail operations, management, and team development skills which are needed to lead, inspire, train, and motivate any successful team. I have extensive retail/sales experience. I have also worked in the service and hospitality industries for my working career. I choose retail/sales because I enjoy mentoring others to become better at sales and to always strive to be the best they can be despite obstacles. My goal is to lead the team into achieving outstanding results for the company through strong, passionate, empathetic, and innovative leadership. Verifiable talent for maintaining profitable retail operations, with success in capitalizing on growth opportunities through employee training and retention, strong customer satisfaction and understanding, exceptional visual merchandising talent, and financial accountability. Articulate communicator and effective trainer, skilled in surpassing company goals while implementing growth, satisfaction, and success in all of my colleagues. I thrive in a fast-paced industry and find new challenges exciting.

Experience:

High Volume Store Manager

Claire's Stores Inc.

Escondido, CA/Carlsbad, CA

June 2016 to Present

Complete all store operational requirements by scheduling and assigning employees; delegation, coaching, and following up on overall sales results using extensive daily, weekly, monthly, quarterly, and yearly reports to find successes and opportunities.

Maintain store staff by recruiting, interviewing, selecting, orienting, training, and retaining employees. Two of my previous assistants went on to become store managers within the company.

Maintain store staff individual growth by coaching, counseling, and disciplining employees; planning, monitoring and appraising job results. Recognizing different learning styles and gaining trust through understanding and consistency.

Identify current and future customer requirements by establishing rapport with potential and actual returning customers and other persons in a position to understand service requirements.

Ensure availability of merchandise and services by maintaining product inventories and necessary store supplies and fixtures.

Conduct staff appraisals and performance reviews, as well as providing or organizing training and development.

Ensure standards for quality, customer service, and health and safety are met. Enforce all company policies and federal and local laws.

Respond to customer complaints and comments satisfactorily to maintain returning customers.

Organize special promotions, displays and events; birthday parties, clearance events, store specific promotions.

Tour the sales floor regularly, talking to colleagues and customers to identify or resolve any issues while ensuring I am open to new ideas and making known the value of an individual’s opinions.

Maintain awareness of market trends and styles in the retail and fashion industries, while understanding upcoming customer initiatives and monitoring what local competitors are currently doing.

Initiate changes to improve the business, including revising operating hours to ensure the store can compete effectively and by having the creative freedom to merchandise according to best selling items and trends for a particular area.

Assisted with multiple new store openings within our designated district, start to finish in three days time with the help of fellow store managers.

I have worked at three separate locations within San Diego County resulting in a pay raise every change due to increased sales overall.

Assistant Store Manager

Claire's Boutiques Inc.

Marinette, WI/ Sheboygan, WI

November 2011 to June 2016

Directed sales floor activities ensuring excellence in customer service and resolving store level problems in absence of store manager

Establish sales goals, manage budgets, be aware of sales forecasts consistently maximizing sales and profits

Oversee personnel management, interviewing, assist in training, mentoring/coaching, and evaluating of new hires

Manage merchandise selection, window displays, and stocking

Maintain social media accounts for specific locations to promote sales and activities

Applied strategies that improved shrink percentage

Maintained price accuracy of goods

Performed planograms to company standards

Completed monthly markdowns and MOS events

Cashier/Sales Associate

Elements Sports Store

October 2015 to January 2016

Provided to management general administrative and clerical support including mailing, scanning, faxing, and copying

Maintain electronic and hard copy filing system

Open, sort, and distribute incoming correspondence

Perform data entry and scan documents

Ran company errands to post office and office supply store

Answered calls from customers regarding their inquiries

Prepared and modified documents including correspondence, reports, drafts, memos, and emails

Opening/closing procedures, general stocking, cleaning

Provided excellent customer service

Cashier/Customer Service

Shell Gas Station

May 2010 to August 2013

Operate POS cash register to manage cash, credit, and debit card transactions for sold items

Sweep, mop, dust, remove trash inside and outside, cleaned and disinfect restroom

Count money in cash drawer at the beginning of shift to ensure that amounts were correct and there was adequate change

Received and processed large amounts for cash for bills including for WPS, WI DMV, ATT, various cable companies, and other companies

Adhere to all city, state and federal lottery, tobacco, and alcohol regulations.

Executed inventory and stocking of goods and merchandise inside the store

Regularly communicated with vendors, and assisted with restocking shelving and product displays

Processed and sold license plate tags for the DMV and tagged game animals for the DNR

Maintained car wash

Provided each gas station customer with the highest levels of service and satisfaction at all time

Money Handler

Compass Group

April 2010 to June 2013

Managed cash drawers and cash pick-ups

Completed monetary deposits

Authorized passes, gift certificates, vouchers, and coupons

Operated cash registers, receiving and processing funds, and scanning and packing merchandise

Answering customer queries regarding merchandise and checking prices

Keeping daily activity log including records of returns and customer issues

Counted end of shift cash receipts to ensure accuracy with paper receipts

Education:

Diploma 2007

Rhinelander High School

Certificate in Business Administration/Administrative Professional

2012-2013

Northeast Wisconsin Technical College

Skills:

Budgeting

Onboarding/training

Marketing

Knowledge of Local State/OSHA Laws

Caring/Understanding Leadership Qualities

Ability to Motivate Others

Delegation

Ability to Recognize Talent in Others

Quick Learner

Multi-Tasking Professional

Team Player

Extensive Merchandising Skills

POS Troubleshooting

Staffing

Vendor Relationships

Market Knowledge

Results Driven

Strategic Planning

Detail Oriented

Employee Retention

Commission Sales

Organization

Verbal and Written Communication

Hospitality/Service Industry Experience

Contact this candidate