SRINIVASARAO CHEEMAKURTI

+1-732-***-****

ad3mps@r.postjobfree.com

srinivasarao-cheemakurti-0247a920/

PROFESSIONAL SUMMARY

●Over 14 years of comprehensive experience encompassing both development and release management.

●Change and Release Manager:

oWith over 8 years of expertise, proficient in orchestrating the complete software development life cycle, from initial planning to release deployment across diverse environments.

oDemonstrated proficiency in IT Service Management (ITSM) processes, including Access Management, Incident Management, Problem Management, Change Management, Release Management, Configuration Management, and Asset Management.

●Technical Expertise:

oSpecialized in utilizing the Splunk monitoring tool for creating dashboards, conducting real-time data analysis, and monitoring through ITSI, with a focus on the preparation of alerts and reports.

oPossesses 8 years of hands-on experience in the complete software development life cycle, including requirements gathering, production deployment, support and maintenance, and adept in change and release management.

●Code Development and Review:

oSkilled in conducting thorough code reviews, adept problem-solving capabilities, and a robust proficiency in debugging and troubleshooting.

●Industry Experience:

o4 years of experience in the telecom domain and 9 years in the insurance domain.

●Professional Skills:

oPossess excellent work ethics, with outstanding communication and interpersonal skills.

oDemonstrated ability to manage people and products effectively.

oCapable of thriving in both team-oriented and individual work environments.

EDUCATION

●Master of Computer Applications (MCA)

oAndhra University

oGPA: 7.4

●Bachelor of Computer Science (B.Sc.)

oAcharya Nagarjuna University

oGPA: 8.0

TECHNICAL SKILLS

Monitoring Tools: Splunk-Core, Splunk ITSI, IRIS, Unity, AWS CloudWatch

Microsoft Technologies : C#.Net, ADO.NET, Office 365 Suite

Framework: .Net 2.0/3.5/4.5

Web Technologies: ASP, ASP.NET, Ajax, Web services, WCF

IDE: Visual Studio 2012 and above

RDBMS: MS-SQL Server 2008, 2012 and 2016, MS-Access

OS: Windows-XP, Windows Server 2000, 2003 and 2008 R2, 2012, 2016

Version Control Tools: Microsoft TFS, VSS and SVN, GIT

Incident and Change Management Tools: Visual Studio TFS, Bugzilla, BMC Remedy,

Service Now, JIRA, VersionOne

Documentary Tools: Xwiki, SharePoint, MS Visio, Confluence, Mural

Web Server: IIS 7.0

Monitoring/Reporting Tools: SSRS, Splunk, Power BI, Tableau

Devops Tools: GIT, Jenkins, Octopus, Docker, Code Star (Code Commit, Code Build, Code Deploy)

Cloud Platform: AWS Devops, EC2, EBS, S3, Elastic Beanstalk, IAM, AWS Lambda

CERTIFICATIONS

●ITIL V3.0 from Axelos

●DevOps and AWS from Edureka

●Splunk ITSI 4.3, Advanced Searching in Splunk-Core

ACHIEVEMENTS

EDUCATION

●Secured the highest marks in Graduation.

●Won 1st and 2nd prizes multiple times in dance competitions and cultural activities.

WORK

●Allstate

oHonored with the Flash of Brilliance Award in November 2023 by Allstate Leadership.

oRecognized by the SVP and Director in November 2022 and October 2023 for flawlessly managing all releases and changes without a single failure.

oAccumulated 9 years of experience at Allstate, gaining extensive knowledge in the Insurance domain.

oEarned awards such as Star of the Month, Egan’s Navaratna, and Standing Ovation multiple times for exemplary work.

oReceived appreciation from the Director of SMCE vertical in 2014 for successfully handling AD simplification and IE11 projects with no escalations.

●Wipro

oReceived customer appreciation multiple times for providing exceptional support and ensuring on-time delivery.

oAchieved an Outstanding rating during annual appraisals in 2012, 2017, and 2023.

oReceived prestigious awards such as the Feather In My Cap Award and Choose Your Own Award for outstanding performance and deliverables.

PROFESSIONAL EXPERIENCE

1.Company – Allstate India Client – Allstate Northern America, Chicago

Project Name: TG-PME

Duration: April 2018 - January 2024

Tools used: Mural Board, Confluence, Service-Now, MS Task Planner, PCF Cloud, Jenkins, JIRA, VersionOne, MS Planner

Role: Release Manager

Description:

This initiative entails a transformative growth project focused on the development and enhancement of both Auto and Property insurance products. Utilizing Java Microservices, the project aims to modernize and upgrade these products. Deployment will be executed using Agile methodologies, ensuring adaptability and efficiency throughout the development lifecycle.

Responsibilities:

●Coordinated scheduled releases and updates, ensuring timely and efficient deployment.

●Created presentations and infographics for platform release enhancement communications.

●Planned release windows and cycles across teams for various tracks.

●Ensured release readiness by coordinating with teams and overseeing deployment in all environments according to the release schedule.

●Collaborated with Test Engineers, received defect lists promptly, and engaged developers for triage, seeking sign-off from the testing team post-successful validation in each environment.

●Worked closely with Engineering teams on lower environment defects, ensuring the use of hotfix branches for promoting defect fixes to Staging/Preprod/Prod-Mirror Environments.

●Facilitated regular meetings and engaged with Engineering teams every other day to monitor incident and problem tickets, providing assistance in expediting Hotfix releases to minimize the impact on the production environment.

●Collected story details from Digital Product Managers and prepared comprehensive Release notes, consolidating all change requests’ lists after CRB reviews for senior leadership awareness and approvals.

●Validated versions of all artifacts across environments, ensuring the deployment of the correct versions.

●Followed up on post-production incidents and their fixes through hotfix deployment.

●Assisted teams for smooth releases in production by coordinating with dependent and in-house teams.

●Led Change Review Board (CRB) meetings, identified conflicts and potential risks, and facilitated release approvals through transparent communication of No-Impact scenarios after thorough clarification.

●Monitored and tracked project progress to support timely completion.

●Regularly updated stakeholders and senior leadership on progress and addressed any roadblocks.

Project Name: Splunk POI

Duration: April 2016 - March 2018

Area: Real time data monitoring and analysis

Tools used: Splunk Core and ITSI, JIRA, VersionOne, SQL Server, Service-Now

Role: Delivery Lead/Data Analyst

Description:

The Center of Excellence team specializes in providing comprehensive application log monitoring services using Splunk-Core. Additionally, the team is responsible for real-time monitoring and alerting through Splunk IT Service Intelligence (ITSI) glass tables, ensuring prompt response to potential issues and incidents.

Responsibilities:

●As the Lead, provided guidance and education to the team on processes, documented best practices in Confluence, and conducted proof-of-concepts (POCs).

●Acted as a technical Individual Contributor (IC) and Subject Matter Expert (SME), taking ownership of activities such as DEWI, Mass password updates, DR exercises, and training new team members on Splunk deliverables.

●Developed complex dashboards and reports to monitor and track key performance indicators.

●Led life cycle projects, including the migration of DB Connect server V3 and the execution of Daylight Savings activities. Spearheaded the creation of Change Requests for all life cycle projects, serving internal tracking and audit purposes. Additionally, sought approval from officers to progress with the projects.

●Implemented special processes for users' DR exercises, reducing time spent and introducing best practices in creating ITSI dashboards and onboarding alerts to ECC through Unity tool.

●Identified unused data objects across various indexers and deleted them, resulting in saving 500-800GB Splunk licenses per day, equivalent to $300,000 in savings.

●Collaborated with project developers and senior leadership to analyse logs, identify root causes of problems, and recommend corrective actions.

PROJECT NAME: CCT PRODUCTION SUPPORT

Duration: September 2014 - March 2016

Technology: ASP.NET, C#.NET, WCF, VB Script, SQL Server, SSIS, SSAS

Tools used: Jenkins, Octopus, Docker, Microsoft Visio, Power BI, Service-Now

Version Control: Visual Studio TFS, Git

Role: .NET Project Lead

Description:

This project involves support and maintenance for over 20 .NET developed web applications. It encompasses a range of activities including incident management, problem management, change management, disaster recovery exercises, and product upgrades as part of life cycle projects.

Responsibilities:

●As a senior software consultant, aided juniors, assigned tasks and tickets, participated in development enhancements, and played a crucial role in deployment activities.

●Led and participated in various development/migration projects, including IE11 migration, AD Simplification, improvements in legacy applications, and Microsoft Office 2013 migration.

●Worked on MS SQL Server 2012 migration as part of support and maintenance.

●Monitored all scheduled jobs and Windows services, ensuring the smooth operation of critical applications like Intradiem, PEPM, Verint, PMR, and Goals Claims.

●Responded to user incidents, problem tickets, service requests, and provided resolutions. Handled all LCM activities and weekend validations.

●As an operations Lead and SME, guided the team in support of apps, took over new apps from Dev team, and planned DR exercises for the whole year.

●Periodically revise and enhance the Disaster Recovery (DR) exercise flow charts using Microsoft Visio.

●Coordinated with vendors such as Verint, Intradiem, and PEPM for incident/defect tracking, monthly deployments, and hotfixes. Escalated to vendors in case of emergency issues reported by call center agents.

●Participated in both Intradiem and Verint product upgrade releases, creating change orders and obtaining approvals from senior managers, and collaborating with vendors for smooth releases.

●Automated manual data transfer jobs using XCOM and Tivoli software, reducing daily manual efforts by 30 minutes.

●Played the Scrum master role, managed stories and assignments in JIRA, updated Asset Risk Profile for each application as a product SME, added new applications to Barometer-IT and ServiceNow, defined DevOps roles, documented best practices, and trained the team.

●Encouraged and provided innovative ideas to the team for automating tasks in support projects.

●Conducted weekly meetings with HO counterparts to discuss project achievements and brainstorm on current issues.

2.Company – Wipro Technologies

PROJECT NAME: OSS MS APPS SUPPORT

Client: Vodafone, UK

Duration: February 2013 - August 2014

Technology: ASP.NET, ASP, VB 6.0, VBA, SQL Server, MS Excel and MS Access

Version Control: Visual Studio TFS, Visual Sourcesafe

Role: Senior developer/Project Lead

Description:

A support and maintenance project encompassing over 90 applications developed using various Microsoft technologies, including .NET, Classic ASP, VBA, VB, MS Access, and MS Excel.

Responsibilities:

As a senior developer and Project lead, took charge of the entire team, managed complete projects, assigned tasks and tickets, and actively participated in development enhancements and deployment activities.

Development Activities -

●Vodafone Rebranding (Cable & Wireless acquired by Vodafone)

●SIAT Upgrade

●Fixing Severe Security Vulnerabilities

●Vodafone Rationalization

Support and Maintenance Activities -

●Monitored all scheduled jobs and Windows services.

●Conducted sanity checks of critical applications like DayToDay, GCD, Service Catalogue, Freeze Escalation, and others.

●Responding to user tickets, providing resolutions by fixing configuration issues, adding new data, and modifying existing data in the database.

PROJECT NAME: TELIA8SYS

Client: Teliasonera, Sweden

Duration: April 2011 - January 2013

Technology: ASP.NET and C#.NET, SQL Server, XML, Web Services, Service-Now

Version Control: Visual Studio TFS and SVN

Role: Developer/Senior Developer

Description:

A support and maintenance project focused on Incident management and Corrective maintenance, involving periodic status reporting.

Supported Applications as part of this project are -

●Order Management System:

Windows application managing Telia customer care orders for telemeetings.

Customers book telemeetings, select products, and place orders.

●Rating Application:

Developed using VB, executed by SQL scheduled jobs to apply pricing for call detail records (CDRs).

●WebEx Meeting Application:

Web-based application enabling users to attend Cisco WebEx meetings.

Responsibilities:

●Provided technical support, adaptive maintenance, end-user support, and data management.

●Worked on application enhancements and proposed ideas for client productivity improvement.

●Several SQL Server and Windows jobs for importing call detail records (CDRs), rating them, and sending pricing lists to billing systems for bill generation.

●Addressed client incidents promptly, proactively resolving issues and providing regular status updates.

●Utilized Microsoft Visual Studio 2010 IDE for debugging code, implementing new changes, and managing change requests (CRs).

●Led complete development activities, including gathering requirements, preparing approach notes, SOW, design documents, implementation, unit testing, system testing, and providing UAT and production support.

●Used TFS for source control, document repository, incident, and task management.

●Worked with Visual Basics 6.0 for the rating application developed in VB 6.0.

●Wrote stored procedures and created DTS packages for new CRs.

●Implemented replication jobs in SQL Server for database replication with other servers.

PROJECT NAME: MFE_PS

Client: McAfee, India

Duration: July 2010 - March 2011

Technology: .NET and SQL Server 2005

Role: .NET Developer

Description:

Provided professional services to McAfee, India, involving the generation of websites using various client tools.

Responsibilities:

●As part of a team, customized web-related issues for client products, creating websites for various partners with diverse web requirements in different languages.

●Used client's internal tools to generate required .xml files, which were then promoted to the server.

●Generated web pages with .aspx extensions for each partner, meeting their language and web requirements.

●Created Offers and Prices embedded in .aspx pages for end-users.

●Posted generated files to the staging server for unit testing, ensuring compliance with partner and client specifications.

●Conducted unit testing and, if no discrepancies were found, posted the entire site-related files to the QA Server.

PROJECT NAME: DOCKNET CLEANUP

Client: Wipro internal

Duration: April 2010 - June 2010

Technology: Share point

Role: Developer

Description:

An internal project focused on uploading documents (intellectual property) and ensuring the sanitization of documents for publication on Wipro's knowledge management websites.

Responsibilities:

●Worked on the SharePoint portal platform, uploading numerous documents to the server for publication on Knowledge Management websites.

●Conducted document sanitization to remove client representation names, ensuring the avoidance of personal information in the published documents.

Declaration

I hereby declare that the above-written details are true to the best of my knowledge and belief.

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