SUMMARY

SKILLS

EXPERIENCE

EDUCATION AND

LIDIA

MENDOZA, Lidia

Lawndale, CA 90260

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Hardworking and reliable customer service rep with strong ability in data entry. Offering heavy phones and entering all salesman purchase orders. Highly organized, proactive and punctual with team-oriented mentality.

• Report Creation

• Report Generation

• Customer Account Management

• Courteous with Strong Service Mindset

• Order and Refund Processing

• Transaction Processing

• Verbal and Written Communication

• Multitasking and Prioritization

• Customer Data Confidentiality

• Creative Problem Solving

• Customer Service

• Understanding Customer Needs

• 45 wpm Typing Speed

• Data Entry

• Calm and Professional Under Pressure

• Call Centers

CUSTOMER SERVICE SPECIALIST 05/2003 to 08/2022

Tap Automotive - Compton, CA

Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

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Remained calm and professional in stressful circumstances and effectively diffused tense situations.

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Demonstrated excellent communication skills in resolving product and consumer complaints.

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Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

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• Identified and corrected data entry errors to prevent duplication across systems.

• Reviewed and updated account information in company computer system. Followed data program techniques and procedures to maintain data entry requirements.

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• Reviewed, corrected or deleted data, verifying customer and account information.

• Contacted customers via phone or email to address data inquiries. Organized billing and invoice data, prepared accounts receivable and generated revenue reports to support audits.

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• Identified, corrected and reported data entry errors. CUSTOMER SERVICE REPRESENTATIVE 08/1995 to 05/2003 Steelhorse Automotive - COMPTON, CA

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

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Remained calm and professional in stressful circumstances and effectively diffused tense situations.

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Demonstrated excellent communication skills in resolving product and consumer complaints.

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Westminster High School - Westminster, CA

High School Diploma

TRAINING 06/1989

• Additional Coursework in customer service

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