Service Representative Customer
Resume:
Erica Harrison
Resume
Fort Worth, TX *****
*********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Case Manager
BOC - Fort Worth, TX
October 2022 to December 2023
Caseworkers provide individuals, families, and groups with the psychosocial support needed to cope with chronic, acute, or terminal illnesses. Services include advising family caregivers. Provide patients with information and counseling, and make referrals for other services Loan Manager
Wise Loan
February 2018 to October 2023
Duties are to assist customers with obtaining financial loans. My responsibilities are to evaluate, authorize, or recommend
approval of monetary loans.
Insurance Service Representative
National General
December 2014 to February 2018
My job was to take inbound calls and make outbound calls and provide accurate and efficient service to lenders within Midland Exceptions Processing by researching loan level requests, processing various loan-related task queues and modifying policy information as required to meet
productivity and quality requirements.
Enrollment Specialist
CGI/Medi-Care
October 2014 to December 2014
Contract For Open Enrollment)
My duties were to take calls from Medicare part D members and assisting members with enrollments into the Medicare part
D plans.
Office Coordinator/Home Manager
Educare Community Living
March 1994 to October 2014
My beginning job was direct care staff which included caring for residents who were physically and/or mentally disabled. I
later transitioned to Residential Home Manager where I insured that each residential home was fully staffed and met state
regulations. Afterwards I promoted to Office Coordinator where I was responsible for payroll, new hire on boarding,
administered drug screens, completed manager/employee grievances, scheduled all training courses to make sure that all
employees were up to date on company policies and procedures, and countless other duties. Education
Psychology
Liberty University
2012
High School Diploma
Tarrant County College
1995
Skills
• DATA ENTRY
• MORTGAGE
• COLLECTION REPRESENTATIVE
• CUSTOMER SERVICE
• CUSTOMER SERVICE REPRESENTATIVE
• Loan Officer Experience
• Microsoft Windows
• Underwriting
• Banking
• Microsoft Excel
• Microsoft Word
• Microsoft Outlook
• Continuous improvement
• Cold Calling
• Account Management
• Behavioral health
• Communication skills
• Documentation review
• Call center
• Supervising experience
• Conflict management
Certifications and Licenses
Driver's License
Additional Information
Skills
Customer Service Representative, Collection Representative, Inbound/Outbound Calls, Residential Director Loan Officer
Microsoft Word, Windows 7 - 10, Data Entry, AS400 Fiserv, Total System, Lotus Noted, Snicker, E Oscar, Rescue,
Mortgage Serv, Job Aids, Wupp, Nice, Mosaix, Venture, Koronotes, Smart Screens, AFS, Rembrandt, Proactive, and
numerous others.
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