BD

BEVERLY DRENKHAHN

ad3mnn@r.postjobfree.com 321-***-**** Davenport, FL 33897

Forward-thinking and friendly with distinguished talent in multitasking, modernizing offices and streamlining procedures. Fantastic attention to detail and commitment to optimizing patient experiences through individualized care. Skilled at [Skill] with training in [Software].

Friendly Dental Receptionist dedicated to greeting every patient with smile and running front desk day-to-day operations smoothly. Strengths include handling insurance claims, managing multi-line phone systems and addressing patients' concerns.

Electronic Practice Management (EPM)

Issue Resolution

Patient Relations

Phone and Email Etiquette

Knowledge of Dental Terminology

Insurance Billing

Insurance Verification

Office Opening and Closing

Patient Scheduling

Invoice Generation

Patient Documentation

Understanding of Dental Insurance

Incoming Call Reception

Greenberg Dental Winter Park, FL

Dental Office Receptionist

03/2002 - 05/2021

Provided excellent customer service by addressing any complaints or issues in a prompt manner.

Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.

Monitored patient flow throughout the day to ensure that each appointment was running on time.

Took customer payments and billed insurance companies for remaining balance.

Compiled and coded patient information or data in appropriate computer system.

Demonstrated proficiencies in telephone, e-mail, fax, and front-desk reception within high-volume environment.

Scheduled and confirmed patient appointments and consultations. Processed payments for services rendered using appropriate software programs.

Followed up with patients after their appointment via phone call or mailings to confirm satisfaction.

West Orange High School Winter Garden, FL

High School Diploma

05/1982

Summary

Skills

Experience

Education and Training

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