Kenye Enge

Chicago, IL *****

ad3mnm@r.postjobfree.com

224-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Rail Clerk

Chicago Transit Authority - Chicago, IL

April 2021 to Present

Prepare daily assignments for trainman, supervisors and customer service personnel. Maintain and utilize various terminal records and information services.Fully understand all Authority rules and policies concerning assignments and procedures.Fully understand all union contract contract provisions concerning assignments and payroll procedures. Preform all check-in/check -out procedures. Handle telephone and in-person communications from employees and the public. Make necessary payroll adjustments. Maintain proper and accurate communication with control center, managers and other employees.

Train Operator

Chicago Transit Authority - Chicago, IL

December 2015 to April 2021

• Operate Train and controls to open and close transit vehicle doors.Regulate vehicle speed and the time spent at each stop, in order to maintain schedules. Report delays, mechanical problems, and emergencies to supervisors or dispatchers, using radios. Make announcements to passengers, such as notifications of upcoming stops or schedule delay. Complete reports, including shift incident or accident reports. Flagger/Traffic Control

Chicago Transit Authority - Chicago, IL

July 2015 to December 2015

Under direct supervision, coordinates the movement of trains through slow zones in construction or maintenance sites in order to protect workers, equipment, and structures Checks to see that Slow Zones are s

Customer Service Representative

Chicago Transit Authority - Chicago, IL

February 2014 to July 2015

Responsibilities

Assist customers with purchasing fare for the rail operations. Providing comfort reliefs to Rail Operators. Performing gap fillers for rail customers.

Accomplishments

Qualified Customer Service Representative.

Skills Used

Excellent customer service.Driving with caution and prating all safety laws. Financial Aid Advisor/ Team Leader

Computer Systems Institute - Chicago, IL

June 2012 to November 2014

Conduct interviews and evaluate each prospective based on his/her financial needs; Present information in a factual and ethical manner to prospective students and others regarding school programs and tuition.

Verified criteria for admission, assist prospective students in completing the admissions process in the most efficient and supportive manner.

Monitors students' satisfactory academic progress, federal and state grant expenditures, etc.; Reconciles student receivable accounts with the Business Office; Perform Preliminary Financial Aid Interviews

Debt Management Specialist

Lending Solutions Inc - Elgin, IL

2011 to 2012

Conduct professional collection outsourcing assistance for personal past due automobile, mortgage, credit card and unsecured loans.

Provided balance transfers, credit release of accounts and basic personal banker duties Provided excellent customer service

Provided a positive work office environment

Sr. Collector - Financial Management Systems - Contractor US Department of Education - Schaumburg, IL

2009 to 2011

Located and notified borrowers with delinquent educational accounts and attempt to secure payment. Discussed account details, payment terms and rehabilitation terms with borrowers to remove educational federal default.

Educated borrowers on student loans, current charges and account repayment eligibility. Ensured all inbound calls and inbound calls are answered professionally and timely. Processed payments via credit, debit or check.

Managed personal records of all accounts worked and funds collected. Followed all federal debt collector practices to ensure excellent customer service. Educated borrowers on details of student loans and the importance of repayment. Provided borrowers with information requested from ED system. Transferred calls accordingly to various departments. Provided a positive work office environment.

Collections Specialist

Career Education Group - Hoffman Estates, IL

2005 to 2009

Counseled students on all matters of financial aid and analyzed each particular case in order to determine the students need for financial aid.

Assisted students with completing financial aid applications and other support services to all perspective and new and continuing students.

Followed-up on all items preventing or delaying the awarding and disbursement of financial aid to ensure that all students are ready to disburse at or before the end of the first session. This includes contact with external and internal departments.

Generated reports and collect information to provide initial and complete financial support. Worked in cooperation with Campuses/Centers, other departments, and eFinance. Responded to student phone and e-mail inquiries and utilized various methods to communicate and follow up with students.

Provided motivation, guidance and direction to other Financial Advisors and Support staff. Prepared statements of account as needed for the student financial record. Determined if account should be placed on financial hold and place on hold as needed. Team Leader

Apex Financial Services - Buffalo Grove, IL

March 2003 to April 2005

Responsibilities

Mentored, coached, monitored and trained a team of 20. I did second talk offs for my team to close out payments. I ran collection forecast reports and created a dialer pool system for the day. Assisted with interview/termination process.

Accomplishments

During my first 60 days I was promoted from representative to Team Leader. Skills Used

Listening Skills, Persuasive techniques and I promoted a professional behavior. Education

Bachelor's in Sociology

Barber Scotia College - Concord, NC

August 1993 to May 1997

Skills

• Account Reconciliation

• Bank Reconciliation

• General Ledger Accounting

• Accounts Payable

Certifications and Licenses

Certified Flagman Department of Transportation

August 2014 to August 2017

Certified Rapid Transit Operator/Conductor; Engineer Department Of Transportation

November 2014 to 2020

Driver's License

Additional Information

TECHNICAL SKILLS

Microsoft Word, Excel, Word Perfect, PowerPoint, Quicken Book,Outlook Express, Grad Pro, ED Express, NSLDS, Campus View, Internet and the U.S Department of Education Accounts System.

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