OLABISI ADELABU

ad3mnj@r.postjobfree.com Address: 9407 114 Avenue, NW, Edmonton T5G 0K5

Tel: 368-***-**** LinkedIn: https://www.linkedin.com/in/olabisiadelabu SUMMARY OF QUALIFICATION

Experienced professional adept at optimizing operations, implementing streamlined procedures, and delivering exceptional customer service. Skilled in managing high call volumes, resolving inquiries and complaints promptly, and fostering positive interactions. Recognized for leadership in overseeing administrative operations, promoting continuous improvement, and ensuring efficient outcomes. Demonstrates strong abilities in diverse administrative functions while maintaining excellence in customer service delivery.

KEY KNOWLEDGE & SKILLS

● Customer-Centric Approach:

Demonstrated commitment to providing outstanding customer service, ensuring customer inquiries are handled effectively and positively.

Proven track record in managing calendars, data entry, and organizing documents with meticulous attention to detail.

● Communication and Customer Service:

Strong written and verbal communication skills, facilitating efficient interactions and providing excellent customer service to clients or patients.

Ability to handle multiple tasks simultaneously, prioritizing work effectively to maintain office productivity.

● Office Software and Equipment:

Proficiency in Microsoft Office Suite, ensuring proficiency in utilizing office software for streamlined administrative operations.

Familiarity with phone systems and office equipment, contributing to efficient communication and office management.

WORK EXPERIENCE

Learner Assessor(Temporary) Jan 2024 – Feb 2024

Alberta Education (via Executrade Inc.) https://www.executrade.com/

● Streamline and optimize learner assessment clerical processes, resulting in heightened efficiency, reduced errors, and improved organization

● Maintain precise and up-to-date learner assessment records with a systematic approach.

● Safeguard the integrity of assessment documentation, strictly adhering to ethical standards and protocols.

● Provide precise feedback, demonstrating a keen eye for detail in evaluating learner responses. Client Service Manager Jan 2022 – June 2023.

The Aesthetic Clinic http://www.theaestheticclinic.com/

● Led 5+ service teams, optimizing task delegation for enhanced efficiency.

● Successfully minimized product administration complaints to only 10 persons monthly.

● Implemented an email telemarketing platform, reducing work lags by 56%.

● Developed communication initiatives, improving customer retention rates by 45%. Administrative/ Customer Service Supervisor Jan 2021 – Dec 2021. The Aesthetic Clinic http://www.theaestheticclinic.com/

● Supervised administrative and customer service functions, optimizing appointment scheduling for improved efficiency by 15%.

● Introduced an online scheduling system, reducing calls by 30% and boosting bookings by 25%.

● Cultivated a positive environment, increasing client satisfaction by 20% through seamless customer service and administrative oversight.

Administrative/Customer Service Officer Feb 2019 – Dec 2020. The Aesthetic Clinic http://www.theaestheticclinic.com/

● Managed diverse communication channels (calls, emails, live chats, WhatsApp) with swift responsiveness, ensuring excellent customer service and issue resolution.

● Initiated a WhatsApp channel, cutting processing time by 20%, enhancing order accuracy, and driving a 60% sales increase during the Covid-19 pandemic.

● Optimized operations by refining client appointment scheduling, enhancing file management, and improving overall client service by 30%.

VOLUNTEERING AND COMMUNITY ENGAGEMENT

Learning Experience Community Coordinator/Program Manager July 2023 – Nov 2023. SAND Technologies(with Mastercard Foundation)

● Implemented innovative strategies resulting in a 25% increase in learner participation and engagement within the ALX Africa community. Also, creating feedback loops to continuously improve the learner experience.

● Coordinated Sunday learning gatherings, creating a dynamic community where learners share ideas and participate in Q&A sessions, enhancing knowledge exchange and engagement. EDUCATION & QUALIFICATIONS

Higher National Diploma, Business Administration and Management 2016 Osun State Polytechnic Nigeria.

National Diploma, Business Administration 2013

Wolex Polytechnic, Iwo Nigeria.

(ALL CERTIFICATES HAVE BEEN FULLY ASSESSED BY WES)

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