Customer Service Call Center
Resume:
Taylor Bigham
Call Center Representative - MABPRO RECOVERY SERVICES
Danville, IL 61832
**************@******.***
Professional with experience in customer service and communications. Powerful interpersonal skills used to manage work performance. Creative ability to improve work environments and customer relations. Able to excel within challenging environments while providing superior quality and performance. Truly customer centric with a relentless focus on productivity quality service. These talents are transferable and will be an asset to any organization. Authorized to work in the US for any employer
Work Experience
Claims Technician
Blue Cross Blue Shield of IL, MT, NM, OK & TX - Danville, IL October 2017 to Present
Process insurance claims and make sure they are accurate and processed correctly to the insurance companies.
Call Center Representative
XPO LAST MILE - Fayetteville, GA
2015 to Present
Handle customer issues regarding their Lowe's or Sears delivery.
• Dispatch with truck carriers to find customers address, routes hey are on and make sure hey delivery in a timely manner.
• Use a XPO system to monitor routes, customer information and emails sent to the market manager on how to get into contact with the carriers and the customers and make sure that every customer is satisfied with their delivery and their customer service experience. Reinbursement Specialist
Genpact - Danville, IL
Present
Collecting money owed on health care purchases, assist with write off and adjustments and medical. Claims Technician
Blue Cross Blue Shield - Danville, IL
Present
Customer Service Representative
Dollar Tree - Buford, GA
April 2012 to January 2015
Greet customers entering store.
• Assist in maintaining and rotating stock.
• Manage recovery of merchandise after store closing
• Complete tax exemption forms at point of sale for customers.
• Enter monetary values on gift and cash cards.
Operations Specialist
MABPRO RECOVERY SERVICES - Buford, GA
June 2011 to September 2014
Communicate with clients concerning services provided.
• Create new client service packages and billing codes.
• Contact clients by telephone and email to resolve an array of account issues.
• Assist clients with resolving billing and payment issues.
• Prepare legal packets for outside collections resources. Service Support Specialist
Mc' Donald's - Buford, GA
2012 to 2014
Activate gift cards and logged records for customer redemption
• Completed construction of special promotional products.
• Expedited food preparation process for quality assurance.
• Conducted training sessions for beverage machine operation and care.
• Prepared party favors and arranged seating for birthday celebrations. Food Server
Waffle House - Buford, GA
2011 to 2012
Greeted customers and assist with sitting as needed.
• Took customers food orders and advised customers of specials and promotions.
• Processed customer checks and credit card payments. Education
Mill Creek High School - Buford, GA
May 2011
Skills
Microsoft Office, Microsoft Outlook, Excel, SAP, AS400, Quick Books
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