Taylor Bigham

Call Center Representative - MABPRO RECOVERY SERVICES

Danville, IL 61832

ad3mnh@r.postjobfree.com

765-***-****

Professional with experience in customer service and communications. Powerful interpersonal skills used to manage work performance. Creative ability to improve work environments and customer relations. Able to excel within challenging environments while providing superior quality and performance. Truly customer centric with a relentless focus on productivity quality service. These talents are transferable and will be an asset to any organization. Authorized to work in the US for any employer

Work Experience

Claims Technician

Blue Cross Blue Shield of IL, MT, NM, OK & TX - Danville, IL October 2017 to Present

Process insurance claims and make sure they are accurate and processed correctly to the insurance companies.

Call Center Representative

XPO LAST MILE - Fayetteville, GA

2015 to Present

Handle customer issues regarding their Lowe's or Sears delivery.

• Dispatch with truck carriers to find customers address, routes hey are on and make sure hey delivery in a timely manner.

• Use a XPO system to monitor routes, customer information and emails sent to the market manager on how to get into contact with the carriers and the customers and make sure that every customer is satisfied with their delivery and their customer service experience. Reinbursement Specialist

Genpact - Danville, IL

Present

Collecting money owed on health care purchases, assist with write off and adjustments and medical. Claims Technician

Blue Cross Blue Shield - Danville, IL

Present

Customer Service Representative

Dollar Tree - Buford, GA

April 2012 to January 2015

Greet customers entering store.

• Assist in maintaining and rotating stock.

• Manage recovery of merchandise after store closing

• Complete tax exemption forms at point of sale for customers.

• Enter monetary values on gift and cash cards.

Operations Specialist

MABPRO RECOVERY SERVICES - Buford, GA

June 2011 to September 2014

Communicate with clients concerning services provided.

• Create new client service packages and billing codes.

• Contact clients by telephone and email to resolve an array of account issues.

• Assist clients with resolving billing and payment issues.

• Prepare legal packets for outside collections resources. Service Support Specialist

Mc' Donald's - Buford, GA

2012 to 2014

Activate gift cards and logged records for customer redemption

• Completed construction of special promotional products.

• Expedited food preparation process for quality assurance.

• Conducted training sessions for beverage machine operation and care.

• Prepared party favors and arranged seating for birthday celebrations. Food Server

Waffle House - Buford, GA

2011 to 2012

Greeted customers and assist with sitting as needed.

• Took customers food orders and advised customers of specials and promotions.

• Processed customer checks and credit card payments. Education

Mill Creek High School - Buford, GA

May 2011

Skills

Microsoft Office, Microsoft Outlook, Excel, SAP, AS400, Quick Books