CYNTHIA B LANCE-COLLINS

HINESVILLE, GA *****

912-***-****

ad3mn1@r.postjobfree.com

Professional Summary

Highly reliable and experienced with a track record of helping clients improve bottom-line numbers by providing tailored advice, expertise and innovative solutions. Adept in quickly identifying customer needs and designing customized strategies to maximize company performance and profitability. Skilled in analyzing industry trends, competitor activities and market conditions to make timely decisions. Work History

WeGoLook - Property Insurance Evaluation Agent

Hinesville, GA - April 2018 - Present

Perform various tasks on-site such as verifying assets, property inspections, vehicle inspections, or other asset verifications as requested by clients. Take photos, document details and provide accurate objective reports. Delivery document to clients pertaining information about their asset. Provide empathetic and knowledgeable assistance.Review, analyze and process written requests and documentation

Represent professionalism while interacting with clients and the public. Address any challenges or issues that may arise during the inspection process and obtain a suitable solution. Provide interaction which leaves our clients satisfied and valued. Used various measuring tools such as, ruler, tire gauge, micro glass and other tools as needed. Verify insurance documents, equipment specifications or asset conditions. Midtown Personnel - FEMA Project

Hinesville, GA - February 2020 - December 2023

Provide support via live chat and email, and passionately surpass customer feedback to improve our service. Strong problem-solving abilities and the capacity to think critically in challenging situations. Care for customers and for the safety of our colleagues. Supports the communication process with the applicant about their status by scheduling regular meetings. Performed other duties as required.

Supports the claims process by reviewing and validating damage details, scopes of work, and costs with the applicant. Assist in the recovery process after a disaster has occurred. I worked with individuals and communities to access federal assistance programs. Plan for and respond to disasters. Work on mitigation preparedness respones or recovery efforts. Coordinates transmittal of documents through FEMA’s Consolidated Resource Centers utilizing a web-based tool,

Provided customer support for clients acquiring a Covid-19 Vaccination or a home Visitation. Scheduling appointments, Entered contact information using Sales force. Team support, date entry, using phone etiquette, sending emails, uploading documents, researching information for clients. Conduct phone interviews with disaster survivors who have been affected by declared disaster.Multi task, Conduct verification activities to help determine applicant’s eligibility for assistance. Processed cases, re-verification, audits, and lodging reimbursement. Determine eligibility for personal home visits. Collects, coordinates and/or reviews applicant data to determine eligibility and priority of assignments to include but not limited to: audits for completeness, reviews information gathered from each applicant. Halls Farm - Farmer Assistant

Allenhurst, GA - March 2020 - June 2023

Selected and purchased supplies and equipment such as seed, farm machinery, and livestock. Maintained tidy, organized and clean well organized greenhouse and barn for optimal productivity and publicity events.

Post, advertise and promote vintage items for sale on social media. Managed operational records administrative needs, and marketing plans to promote business and strengthen revenue streams. United States Census Bureau - Enumerator

Hinesville. GA - July 2020 - November 2020

Executed follow-up visits to houses to resolve survey issues or obtain additional information, expressing appreciation for participation and regret for inconvenience. Documented records of houses visited, surveys completed and expenses. Travel to homes to request participation in a brief exit interview to obtain feedback for use in development of procedural improvements.

Initiated communication with the assigned household through mail, email or phone to obtain and correct census data. Retained valuable customers, reduced churn rates, and increased customer loyalty. Door-to-Door household visits to ensure an accurate count of the population. Used a friendly attitude. JCVision - Tester

Hinesville, GA - August 2018 -October 2020

Assume the role of a prospective tenant or home buyer, interested in renting an apartment. Engage with leasing agents, property managers or other staff members to inquire about available units, pricing, leasing terms and amenities and report the status and outcome. Provided feedback and reports about the chosen rental property or apartment. Prepared a blog pertaining to my interaction with the apartment management.

Upheld high ethicaL standards and maintained confidentiality as a tester, preserving the integrity of the evaluation process. Offered constructive and actionable feedback to apartment complexes resulting in the implementation of improvements to leasing processes, customer service or property maintenance. ESS/Board of Education - Benefit Clerk and Paraprofessional Savannah, GA - May 2018 - February 2020

Administering employee benefits programs, such as health insurance, retirement plans, life insurance, disability coverage, and other related duties. Communicating with employees about benefit offerings, changes, deadlines,and other relevant information through emails, intranet, or employee portal.

Overseeing the claims process for various benefits, reviewing and processing claims and ensuring timely payments to employees or beneficiaries. Used multitask, probing, and communication skills.Exhibit strong listening skills and ability to stay focused on the student experience. Troubleshoot students' concerns.

Implemented process improvements reducing claims processing time. Answered inbound telephone calls, emails and chats and responded to customer inquiries and service requests in a professional and courteous manner. Precisely enter and edit customer information and product orders in the applicable order system.

Provided support and assistance to teachers, healthcare workers, social workers engineers or legal professionals. Aide teacher in classrooms or education; settings, working with students one-on-one or in a group setting to reinforce learning and provide academic support, Handled administrative duties. Macy’s - Customer Service/ Sales/ Merchandising

Savannah, GA - May 2006 - February 2020

Responding to customer inquiries, providing product or service information, and addressing any questions or concerns promptly and professionally. Assist customers with placing orders, process transactions, online, phone and cash register accurately. Resolve customer complaints or issues efficiently and effectively to maintain high levels of satisfaction. Maintain updated knowledge of products and services and sales.

Generated weekly, monthly and quarterly sales reports to better uncover individual needs. Trained and supervised new employees. Developed visual merchandising plans and strategies to promote store offerings Stocked merchandise, labeled items, and arranging according to size, color and description.

Retained a high percentage of customers by addressing their needs and concerns. Contribute to increased sales by showing demonstration and providing usable knowledge of the product. Physically creating store signs, which includes tasks like cutting materials, printing, applying, verbiage and assembling components, and ensuring the quality of the sign. Used Zendesk. Communication and resolution skills. City of Savannah - Senior Administration Assistant and Data Entry Savannah, GA - October 2003 - February 2018

Supported program operations by preparing and updating documents, reports, emails, spreadsheets,booked meetings and events. Prepared daily work schedules and supervised water distribution crew and meter mechanics to service meter leaks, busted main lines and gas leaks.. Created and updated records and files to maintain document compliance. Scheduled street closures for block parties and social outdoor events.

Dispatched calls to officers on duty and water maintenance crew. Assessed NCIC and GCIC as well as filed criminal investigation reports. Meet deadlines and complete data entry tasks efficiently. Procurement, organize and archive data, maintain logs of completed tasks and generate reports and scheduled meetings, appointments and events. Customer support addresses inquiries and resolve complaints when necessary. Multitask skills. Did some contraction administration updates. Access and file Law Enforcement reports.

Order office supplies, prepare meeting materials, maintain inventory and restock as needed. Handled phone calls, emails, messages and other forms of communication. Trained new employees and implemented the duties to be successful. Prioritize and manage a fast paced environment. Skills

B2nd B2C sales

Marketing, Management

Hobby & Craft

HR, Claims, Booking, Scheduling

Dispatch, SAV 311 information

Hospital, Pharmaceutical, Medical Office skills

Microsoft, Word, Office365, Booking, Excel

Sabre, Zoom, Google suites

SOP, SAP, CRM, Zendesk

Leads online, Salesforce,

Education

Bronx Community College, two years August 1984 - June 1986

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