ZABRINA A. YOUNG

H E A L T H S E R V I C E S P A T I E N T C A R E L E A D E R S H I P

August 2022

Greetings to you and your hiring team!

CONTACTS

**** ****** ***

Orlando, FL 32808

321-***-****

ad3mmo@r.postjobfree.com

Are you in search of a reliable problem solver with a caring attitude, who is devoted to patient care? Are you looking for a professional that pays excellent attention to detail; has exceptional leadership qualities; exceptional communication skills and a natural ability to interact with people? Or how about a team player that believes in embracing core values like transparency, integrity, respect, accountability, and service?

Well, I am fully qualified and ready to become a valued member of your unit!

My strong and diverse background has equipped me with all the tools necessary to confront any unexpected challenge in the workplace and confidence I will be successful and flourish in any work environment.

It would be my pleasure to meet with you and discuss your expectations in detail.

Respectfully,

Zabrina A. Young

H E A L T H S E R V I C E S P A T I E N T C A R E L E A D E R S H I P

ZABRINA A. YOUNG

CONTACTS

4230 Colony Way

Orlando, FL 32808

321-***-****

ad3mmo@r.postjobfree.com

About me….

I have always felt my calling in life was to serve those in need. Then I was inspired by empathy, compassion and the need to make a difference, so I decided to become a nurse. I have cared for patients at community health departments, patients at family owned facilities, even my very own family, and the most memorable part of their experience was the patient care they received.

This is truly my life’s work. Caring for people with compassion and integrity while earning the respect of my peers and patients is extremely rewarding and it is what drives my commitment to service and patient care.

Z.Y.

RELEVANT WORK EXPERIENCE

MEDICAL ASSISTANT FEBRUARY 2021 PRESENT

Orlando Primary Care Orlando, FL

Responsible for keeping patient medical records current; filing patient records and adding accounts from doctors and/or nurses; handling correspondence, billing, and bookkeeping.

Responsible for preparing treatment rooms for patients getting ready for examination

Phlebotomy, collect urine specimen perform EKG, give injection, take vital signs bring patients back to the exam rooms

HEALTH SERVICES REPRESENTATIVE MAY 2016- November 2020

Disease Intervention Specialist- Investigations

FL Department of Health- Orange County Orlando, FL

Participates in case management meetings; notify case managers of potential problems with treatment plan; or patient adherence; help identify any barriers client may have like, transportation and additional counseling needs.

Member of Field Service Team-responsible for conducting field visits to directly observe client’s reaction to prescribed medicine(s) and treatment plans; Conduct additional follow-up interviews and/or routine home visits and other intervention procedures like random drug screenings to ensure successful completion of program requirements and treatment plans timely.

Preparing patient records/charts; handling data management and preparing monthly reports highlighting specific testing information for further analysis by supervisors and case managers.

HEALTH SUPPORT TECHNICIAN OCTOBER 2014-MAY 2016

FL Department of Health- Orange County Orlando, FL

Pull medical records for laboratory results and providers review; scans and attaches medical records to electronic health record, attends in-service education, staff meetings and health promotion activities.

Provide direct patient care services of a medical nature in a public health, medical or clinical setting.

Ensures positive communication and interactions with internal and external customers while performing clinical and clerical function.

Performs inventory of medical supplies in exam rooms and notifies staff for ordering as soon as possible.

MEDICAL ASSISTANT AUGUST 2013- APRIL 2014

Orlando Primary Care Orlando, FL

Responsible for keeping patient medical records current; filing patient records and adding accounts from doctors and/or nurses; handling correspondence, billing, and bookkeeping.

Responsible for preparing treatment rooms for patients getting ready for examinations, treatments and procedures- including minor surgery.

Assisted with examinations and routine procedures.

ZABRINA A. YOUNG

H E A L T H S E R V I C E S P A T I E N T C A R E L E A D E R S H I P

CONTACTS

4230 Colony Way

Orlando, FL 32808

321-***-****

ad3mmo@r.postjobfree.com

REFERENCES AVAILABLE UPON REQUEST

MASTERED SKILLS

ORGANIZATION AND TIME MANAGEMENT

Working in an office environment that caters mostly to medical patients, I constantly have to multitask and reevaluate my assigned workload. Last minute assignments and schedule changes daily are a guarantee. I am able to adapt quickly, reprioritize and organize my new task—then execute efficiently. Staying prepared with systematic planning and scheduling helps me keep calm and stay on track when it does not seem like there is enough time in the workday.

EFFECTIVE COMMUNICATION

Throughout the day I must speak with physicians, nurses, pharmacist, patients, my direct supervisor and other support staff in addition to coordinating between different departments; it is vital that I am able to relay crucial details clearly. Sometimes It is left up to me to explain complicated prescription instructions or treatment plans to patients. In addition, being an active, attentive listener is just as important. It is also my responsibility to accurately report any concerns the patient may have concerning their care, treatment plans or follow-up appointments.

CRITICAL THINKING AND PROBLEM SOLVING

Arriving to my work location, on a Monday to learn my co-worker would call out sick for the day, and all their daily task have been assigned to me; In addition, the physician for the day is also on call at another location. How quickly can I Identify the problem? How quickly can I find a “workable solution “? To keep up with the nonstop flow of patients during the day I must be able to think quickly, weigh pros and cons and make informed decisions.

LEADERSHIP

My strong leadership skills allow me to make hard decisions, communicate well, motivate my team mates, handle and delegate responsibilities and solve problems proactively. I am able to give rich, insightful peer to peer leadership when training new employees one on one or when leading group trainings for a room full of seasoned employees.

AWARDS AND RECOGNITION

Certificate Appreciation-

Hurricane Dorian 2019

Certificate of Recognition-

Disease Intervention 2018

COMMUNITY INVOLVEMENT

*National Black HIV/AIDS

Awareness Group

*Sistas Organizing to Survive support group

EDUCATION

1993 Vanguard High School

-Diploma

2019 Southern Technical Institute

-Phlebotomy Technician I

2020 Cambridge Institute of Allied Health

-Licensed Practical Nurse

-Certificate CPR/BLS

2021 Opulent Work Medical Training Services

-Phlebotomy Technician

Certification II

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