Frederica G.Williams **** -*** Summit Manor Ln

Raleigh, 27613

919-***-****

ad3mmh@r.postjobfree.com

EXPERIENCE

Springmoor Life Retirement Center, 1500 Sawmill Rd. Raleigh, N.C. 27615 —Position: C.N.A. I

December 2023 - PRESENT

.Assist seniors with daily living needs, such as personal care and grooming, social activities, dietary and emotional and mental support. Render customer service details to staff, family, dietary, physical therapy and various departments.

Visiting Angels, 5700 Six Forks Rd. Suite 102 Raleigh, N.C. 27612 — Position: C.N.A. I

May 2014 - PRESENT

Support Seniors with their activities of daily living, bath, grooming, meals and medications. Motivate clients’ emotional, cognitive, physical and spiritual skills through positive feedback, communicate with colleagues, Director of Nursing, POA’s and families regarding plan of care. HRDirections,LLC /RTI 6601 Six Forks Rd.Raleigh, N.C. 27615 — Position: Data Collection Specialist

February 2017 - October 2020

Call Center Specialist, Customer service, troubleshooting and data entry experiences. Collect and record pertinent data through in/outbound calls. Research, validate, for private, public and medical, andeducational vendors. Adhere to confidentiality, interoffice emails, operated various software on multiple platforms.

SKILLS

Computer skills, data entry,

use of microsoft and various

platforms. Customer service

and hands-on medical

experiences in geriactric care.

CPR, First Aid, AED certified.

AWARDS

Caregiver of Month Award

Most requested Care Provider

Top completed applications

in Data Collections in a day.

LANGUAGES

I speak English and studied

Italian and Mandarin Chinese

for 6 months.

EDUCATION

Wake Technical Community College, 3901 Holston Ln. Raleigh, N.C. 27610 — Degree: Certificate of Completion October 2019 - December 2019

Course of Study: Pathways to Launching a Clinical

Research Career. I attended a 12 weeks course to

enhance my knowledge in the Clinical research field and learn the expectations and qualifications of a Clinical Research Specialist.

Care One Health Training Institute, 319 Chapanoke Road, Suite 104 Raleigh, N.C. 27603 —Degree: Certified Phlebotomy October 2015 - December 2015

Harris Training Institute, Inc. 2310 Miami Blvd. Suite 135 Durham, N.C. 27703 — Degree: Certified C.N.A. I Completed in March 2014.

PROFESSIONAL REFERENCES

Robert McCants, Supervisor - N.C. Division of Services for the Blind/WHHS -

919-***-****

Sharon Scents, Food Pantry Coordinator - Brooks Ave. Church of Christ - 919-***-****

Paula Starks, Daughter of my Ex-Client private duty case - Ditch Witch Rentals - 336-***-****

Margaret McQueen - Ex-Team Colleague - Self employed Private Duty HHA -

919-***-****