Sherraine Kelly

Phone: 1-757-***-****; E-Mail: ad3mlm@r.postjobfree.com

PROFESSIONAL PROFILE:

Skilled Professional (with INTERM SECRET Security Clearance.)

Skilled in: Technical Support & Leadership; Planning, Forecasting & Strategy; Business, Logistics, Transportation & Management & Tracking; Mentoring & Coaching etc.

Leadership, coaching, mentoring & Intraining to over 50 personnel & professionals.

Functional Expertise & Experience with Computer Applications/Software: Microsoft Office Suite 2016 & Office 365 products (i.e. Outlook, Word, Excel, PowerPoint), Adobe Acrobat, etc.

Excellent leadership, communication, problem solving, decision-making and critical thinking skills.

CORE SKILLS SUMMARY:

Leadership & Technical Support

Project & Operational Management

Office Operations

Business Solutions

Mentoring & Coaching

Communications & Reporting

Customer Service

Planning, Forecasting & Strategy

Support Services

Evaluations & Assessments

Process Improvement

Logistics & Operations

PROFESSIONAL WORK EXPERIENCE:

11/2022 – Present: ULTA BEAUTY Virginia Beach, VA, USA

Clinique Consultant

•Submit accurate and timely expense reports in accordance with company guidelines, policies and procedures.

•Act as expert developer or contributor for collateral material detailing clinical programs.

•Provides provider/facility adoption direction, system training, workflow development, test planning support, and communications support to the client and implementation team.

•Collaborates with Services, Product Management and Engineering teams to provide feedback for improved Customer experience, software, implementations.

•Proactively identify at-risk accounts to Technical Services and to the appropriate Account Executive/Regional Sales Director and recommend strategies and suggestions to retain such accounts.

•May functionally direct and mentor junior/new hire staff.

•Attend and participate in company and professional meetings, including conference and webinar calls.

•Understand administrative reporting responsibilities and maintain and submit accurate and timely reports.

•Maintain and manage time, travel, and expenses within set corporate guidelines and policies using best practices as directed by the Regional Manager.

05/2019 – 01/2020 QED Systems Virginia Beach, VA, USA

Procurement Specialist/Expeditor

•Responsible for the vendor quotations for all procurement of all Long Lead Time Material (LLTM).

•Track activities & schedules to ensure alignment with project scope, and at the same time, communicated status, risks, issues & contingency plans to all stakeholders & partners, while ensuring completion timeframes, & deliverables were met and executed within performance targets.

•Provide project implementation teams for support to federal stock system research programs (i.e., Fedlog, Parts Master) that are used to establish manufacturer, part number, and NSN.

•Matching purchase orders to sales orders/packing lists and distributing.

•Filling requisitions, work orders, or requests for materials, tools, or other stock items, and distributing items to shipping and/or designated route driver storage area.

•Ordering of parts and tracking the amount of materials or items received or distributed to technicians.

09/2017 – Present: Virginia Beach City Public Schools Virginia Beach, VA, USA

Special ed Assistant/Substitute Teacher/SOL Tutor:

•Teach emotionally disturbed & learning-disabled students in self-contained classrooms.

•Assist with the balance of the whole class, and individual instruction to accommodate different academic levels & learning styles; design and implement behavior modification system.

•Assist with development of reports to provide information for parent teacher conferences.

•Aided and substituted for teachers and faculty, while focused on paraprofessional work for all grades. As a tutor, duties include preparing students for Standards of Learning tests weekly, delegating different learning methods and one on one instruction. Other positions included but not limited to:

• Library assistant

• P.E

• Security assistant

09/2015 – 09/2017: Walmart Virginia Beach, VA, USA

Customer Service Associate

•Responsible for responding to customer complaints and questions. Handled request for money orders, responding to phone, emails, and post from customers.

•Work hand-in-hand with other internal department staff to resolve customers’ complaints to help delivery customer satisfaction.

•Identify areas for improvement in the operation of the store.

•Obtain all the necessary information to offer appropriate response to product and service inquiries.

•Address challenges according to policies of Walmart.

2015 – 2016: Norfolk International Airport, Norfolk, VA Norfolk, VA, USA

Supervisor for Hudson News

Managed all sales, operations, asset protection and human resource functions of the boutique to ensure a great customer experience and optimum profitability.

• Maintained all display according to marketing standards in an orderly fashion

• Managed all communication with district manager for trends and inventory

• Critiqued the daily sales for two stores and made recommendations for improvement

2004– 2015: Mail Clerk/Mail Handler Norfolk, VA, USA

Mail Clerk/Mail Handler

•Sorting incoming mail by department, location and category.

•Keeping records of sent and received mail.

•Preparing envelopes and packages.

•Keep records of incoming packages, including their weight, return address and description.

•Collect and prepare correspondence to be mailed (e.g. applying appropriate stamps, verifying addresses).

•Correct and reforward misdirected mail.

•Arrange for express delivery when needed.

1992– 2003: Research Foundation City University, P.A., New York New York, NY, USA

Administrative Program Coordinator

• Managed and monitored the administrative projects and programs.

• Maintained student enrollments, scheduling meetings and luncheons.

• Studied methods of cost reductions, while helping to forecast the budget monthly.

• Maintained continuity of work operations by documenting and communicating needed action to management.

• Utilized strategies & methodologies (e.g. PgMt/PM, QA/QC, Transformation & Change, etc.) combined with business tools & technical processes to attainsuccess & accomplish project, program & organizational goals & objectives.

• Informed and created policies and guidelines for employees.

• Redesigned systems and completed administrative projects with new technology.

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