WORK EXPERIENCE

INFECTION PREVENTIONIST/ LVN

OAK GLEN POST ACUTE (FORMERLY MIRAVILLA CARE CENTER)

MARCH 2023 – PRESENT

To help prevent and identify the spread of infectious agents in a healthcare environment.

• Walk through the facility and observe staff and residents to ensure proper infection control practices are being followed.

• Participate in quality improvement projects related to infection control such as developing new policies or procedures in preventing the spread of infectious

diseases.

• Collaborate with EPS department to implement infection prevention strategies such as cleaning and disinfection protocols.

• Review and update documentation related to infection control such as immunizations, antibiotic time out, antibiotic stewardship, resident’s record.

• Conduct in-services about infection control practices and provide feedback and coaching in the areas for

improvement.

• Monitor facility’s infection rates and investigate any outbreaks that may occur.

• Ensure PPE supply are adequate for the next two weeks use.

CASE MANAGER

OAK GLEN POST ACUTE (FORMERLY MIRAVILLA CARE CENTER) JUNE 2023 – AUGUST 2023 (PART TIME)

• Promote the efficient utilization of skilled services according to medical necessities

• Ensure services are provided to meet the assessed need of resident in a prompt and efficient manner and in accordance with the insurance,

• Facilitate resident’s discharge to the most appropriate environment with necessary supportive services to meet their ongoing care needs.

JENETTE B. PANUELOS

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SKILLS & ABILITIES

• Very good at various

window-based computer

application

• Can operate fax, copying

and telex machines

• Knowledgeable in POINT

CLICK CARE application

• Proficient in oral and written

communication skills

• Outstanding Customer service

abilities

VITALS

9246 AVENIDA MIRAVILLA, CHERRY

VALLEY, CA 92223

T 909-***-****

E ad3mli@r.postjobfree.com

LVN

INFECTION PREVENTIONIST

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• Gather clinical documentation on a weekly basis to the insurance company for the continuation of services required.

• Coordinate with the insurance in obtaining consult authorization as needed.

CHARGE NURSE/ LVN

OAK GLEN POST ACUTE (FORMERLY MIRAVILLA CARE CENTER) OCTOBER 2022 – PRESENT

Provide patients with quality care and comfort

measures

• Monitoring and recording vital signs

• Update resident’s chart

• Administering medications

• Dressing wounds

• Organizing medication of residents

• Providing meals

• Assist in nursing care

• Cleaning and managing medical equipments

• Do various desk nurse jobs such as resident’s

appointments, transportation booking, laboratory orders, daily skilled charting, coordinate with the provider about new orders.

ACITIVITY ASSISTANT

CHERRY VALLEY HEALTH CARE

JULY 2021 – SEPTEMBER 2022

• Plan daily activities, both in-house and outdoor excursions (when possible)

• Encourage patients (and occasionally their family members) to participate in events

• Document patient participation.

AMAZON LLC

NOVEMBER 12, 2020 – MARCH 2021

Deliver excellent service quality by ensuring customer’s orders are packed and delivered to their doorsteps.

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FRONT DESK AGENT

MORONGO CASINO RESORT AND SPA

FEBRUARY 19, 2018 – OCTOBER 3, 2018

Deliver excellent service quality by ensuring guest’s satisfactions and meeting their needs.

• Check arrival list for the day

• Allocate rooms according to guest request and

preferences

• Coordinate the dirty rooms with housekeeping department to be cleaned and inspected.

• Ensure that all guests are properly registered and all necessary documents are taken upon checking in.

• Wish guest a pleasant stay.

• Verify all departure rooms and ensure that charges are billed to the guest according to the usage.

• Maintain cash float and make sure that all charges are posted in the system accordingly.

• Organize any request from the guest and ensure it is done properly.

• Attend to guest’s enquiries

• Obtain guest’s feedback and deal with complaint when arises.

GUEST SERVICE EXECUTIVE

GRAND PARK CITY HALL, SINGAPORE

APRIL 5, 2013 – AUGUST 18, 2017

Deliver excellent service quality by ensuring guest’s satisfactions and meeting their needs.

Front desk

• Check arrival list for the day

• Allocate rooms according to guest request and

preferences

• Coordinate the dirty rooms with housekeeping department to be cleaned and inspected.

• Ensure that all guests are properly registered and all necessary documents are taken upon checking in.

• Wish guest a pleasant stay.

• Verify all departure rooms and ensure that charges are billed to the guest according to the usage.

• Maintain cash float and make sure that all charges are posted in the system accordingly.

• Organize any request from the guest and ensure it is done properly.

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• Upon check out double check with guest any items being left behind (e.g. passport, tickets, mobile phones or any valuable items that was kept in the safety box)

• Attend to guest’s enquiries

• Obtain guest’s feedback and deal with complaint when arises.

Exceutive Lounge

• Set up breakfast buffet and ensure everything are in proper places according to the standard operating

procedure.

• Greet guest upon entering the lounge and obtain their room number for verification.

• Inquire about guest’s preference for their drinks prior to having their breakfast (e.g. coffee/tea/juice)

• Ensure that food items are replenished every now and then.

• Clear tables and set up cutleries for next incoming guest.

• Prepare the lounge for evening cocktail and ensure everything are in proper places according to the standard operating procedure.

• Set up alcoholic beverages

• Greet guest upon entering the lounge and obtain their room number for verification.

• Inquire about guest’s preference for their drinks (e.g wine, brandy, beer, gin, vodka, champagne etc)

• Ensure that food items are replenished every now and then.

• Clear tables for next incoming guest.

• Set up the lounge for next day breakfast.

• Ensure that all items are being replenish from time to time

• Attends to any guest request throughout their stay. Accolades

Ø Employee of the Year awardee 2017 by Singapore Hotel Association

Ø Park Ambassador “Topaz” awardee 2016

Ø Park Ambassador “Sapphire” awardee 2016

Ø Excellent Service Gold Awardee 2016 by Singapore Hotel Association

Ø Park Ambassador “Diamond” awardee 2015

Ø Excellent Service Gold Awardee 2015 by Singapore Hotel Association

Ø Park Ambassador “Topaz” awardee 2015

Ø Park Ambassador “Sapphire” awardee 2015

Ø Employee of the Year awardee for 2014

Ø Park Ambassador “Diamond” awardee 2014

Ø Park Ambassador “Topaz” awardee 2014

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Ø Park Ambassador “Sapphire” awardee 2014

GUEST SERVICE SHIFT LEADER

THE ADDRESS DUBAI MARINA, U.A.E.

SEPTEMBER 17, 2009 – AUGUST 3, 2017

Deliver excellent service quality by ensuring guest’s satisfactions and meeting their needs.

Operation

• Looks after the operation ensuring that everything is up- to-date according to the standards.

• Checks in the guest and escort them to the room and explains the facilities available.

• Checks out guest and ensure accurate billings are presented to the guest and payments are posted in the system.

• Allocate room for arrivals

• Coordinate with Housekeeping with regard to VIP arrivals and ensure all request, preferences are met if possible.

• Performs the tasks of the Duty Manager

• Ensure that each guest is room-in upon check in. Administration

• Prepares monthly training plan for the associates

• Ensure that enough stock of stationeries is available for the operations

FRONT OFFICE TRAINING COORDINATOR

GROSVENOR HOUSE HOTEL DUBAI, U.A.E.

SEPTEMBER 1, 2007 – SEPTEMBER 8, 2009

Observe daily performance of the different sub-areas of Front Office and create training plans to enhance areas of improvement. Operation

• Ensure that all staffs are briefed about Hotel status before they start their shift.

• Ensure that all managers are kept fully aware of any guest feedback for quick resolution.

• Maintain and update guest’s profile and their

preferences.

Administration

• Conduct initial interviews for prospective candidates.

• Liaise with Human Resources on all requirements for the staff.

• Maintain proper filing system.

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• Responsible for the daily time and attendance of the staff.

• Prepares monthly payroll.

• Send out e-mail shots and newsletter

• Assist Director of Front Office on the daily operation. Training

• Orient newly joined associates

• Provide constructive feedback to the staff to enhance their performance.

• Conduct daily product knowledge quiz and service efficiency check.

• Prepare and conduct training sessions

Accolades

Ø Metrics and Measures Team Member

Ø Internal ISO Auditing Team Member

Ø Departmental Trainer

CLUB ADMINISTRATOR

GROSVENOR HOUSE HOTEL DUBAI, U.A.E.

MAY 1, 2005 – AUGUST 30, 2007

Ensures that the operation run smoothly and efficiency to the highest level of standard

Operation

• Delegate specific task to all receptionist to develop their skills further.

• Supervise and train staff to ensure an efficient operation.

• Ensure that staffs are familiar with various programs and events taking place in the hotel.

• Develop and maximize revenue by making sure that all charges re posted accurately.

Administration

• Responsible for all the showcases that includes effective display, pricing, stock level and control.

• Conduct initial interviews for prospective candidates.

• Liaise with Human Resources on all requirements for the staff.

• Maintain proper filing system.

• Responsible for the daily time and attendance of the staff.

• Prepares monthly payroll.

• Send out e-mail shots and newsletter

• Assist Director of Spas on the daily operation

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Accolades

Ø Promoted from Club Administrator to Front Office Training Coordinator

Ø Metrics and Measures team member

Ø Internal ISO Auditing team Member

Ø Departmental trainer

Ø Employee of the Year nominee 2006

Ø Supervisor of the Year nominee 2006

Ø Employee of the Month for April 2006

RECEPTIONIST

LE ROYAL MERIDIEN BEACH RESORT AND SPA, U.A.E.

JUNE 29, 2004 – APRIL 30, 2005

Promote a helpful and professional image to the guest and give full co–operation to any individual requiring assistance with prompt, caring and helpful manner

• Control and monitor check-in system of the guests and members.

• Orientate guests around the facilities and introduce them to the relevant staff.

• Responsible for all cash received ensuring receipts are issued and float maintained

Accolade

Ø Promoted from Receptionist to Club Administrator FRONT DESK ASSOCIATE

SYKES ASIA INC.

FEBRUARY 23, 2004 – JUNE 26, 2004

Greet and welcomed clients to the establishment by ensuring all appointments are arranged and organized properly

• Deals and assists clients on visit and attend to their needs.

• Accountable for all outgoing and incoming business documents of the company

• Coordinates with all departments with regards to their accounts.

• Attends to different calls and answer enquiries

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GSA TELEPHONIST

ABU DHABI GOLF CLUB BY SHERATON

OCTOBER 27, 2001 – DECEMBER 24, 2003

Carry out the duties of a receptionist, telephone operator, reservation clerk and cashier while maintaining the quality service at all times with maximum efficiency.

• Develops good relations with members and guests.

• Attends to their request, complaints and make proper action to it.

• Compiles and systematized confidential and non-

confidential documents.

• Prepares invoices and reports every month end

Accolades

Ø Employee of the Year nominee for 2002

Ø Employee of the Month for May2002

Ø Employee of the Month nominee for April 2002

AIRLINE CARGO REPRESENTATIVE

MIASCOR LOGISTICS CORP.

SEPTEMBER 11, 2000 – OCTOBER 25, 2001

Guarantee that all outbound cargoes are safely hauled to planeside on or about an hour before the arrival of the aircraft to avoid delay

• Scrutinize all pertinent documents and ensure that outbound cargoes are properly documented with prompt communication as the case required thereon.

• Monitor the loading of outbound cargoes upon

completion of inbound cargo unloading.

• Send and reply telexes from and to different stations.

• Accomplish all reports every mid and end of the month

• Coordinate with Import department regarding released and unreleased cargoes and documents.

• Attends to different telephone calls and answer inquiries EDUCATION

VOCATIONAL NURSING

BEAUMONT ADULT SCHOOL, BEAUMONT, CA

GPA: 3.90

BACHELOR OF SCIENCE IN TOURISM

University of Santo Tomas, Manila, Philippines

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COMPREHENSIVE COMMERCIAL BAKING

Center for Advance Training in Food and Beverage

Accolade: Top 1

CERTIFICATE ON PRE-NURSING COURSE

Beaumont Adult School, Beaumont CA

CERTIFIED BLS PROVIDER

By AHA eCard Code 205*********

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