Heather Lovett

Punctual and Responsible Ability to handle any type of job independently.

Shreveport, LA 71106

ad3ml7@r.postjobfree.com

+1-318-***-****

Patient-oriented Medical Receptionist with strong attention to detail, professional telephone etiquette and organization skills. • More than 20 years experience as a receptionist in a healthcare setting and previously supported up to 7 physicians in a busy medical office setting. • Warm, outgoing personality and ability to interact effectively in a supportive manner with persons of all ages and backgrounds. • Strong ability to work well under pressure and be accurate and efficient. Authorized to work in the US for any employer

Work Experience

Medical Records Clerk/Receptionist

Metropolitan Health Group - Shreveport, LA

February 2022 to Present

• Coordinated patient scheduling, check-in, check-out and payments for billing

• Managed master calendar and scheduled appointments for providers

• Checked patient insurance demographics and health history to keep current information

• Help patients complete necessary medical forms and documents

• Adhered to strict HIPAA guidelines to protect patient privacy

• Supported office staff and operational requirements with administrative tasks

• Enhanced office productivity by handling have volume of callers per day

• Responded to correspondence from insurance companies to verify patient’s coverage

• Organize paperwork such as charts and reports for office and patient needs

• Manage multi line phone system and pleasantly greeted patients

• Use computerized data management systems to organize immerse data sets and coordinate care details for large patient bases

• Completed patient referrals to other medical specialists

• Transcribed phone messages and relayed it to appropriate personnel Accounts Receivable/Accounts Payable---Temp Assignment Southern Roots Dentristry - Mansfield, LA

August 2021 to December 2021

· Receiving and handling invoicing and bill related mail

· Processing accounting receivables and incoming payments

· Performing day to day financial transactions including verifying, classifying, computing, posting and recording accounts receivables data

· Preparing bills receivable, invoices and bank deposits

· Generate financial statements and reports detailing accounts receivables status

· Submit insurance claims daily

· Submit for and work both prior authorizations and referrals Medical Receptionist

Certified Limb and Brace - Shreveport, LA

June 2017 to August 2021

· Coordinated patient scheduling, check-in, check-out and payments for billing

· Managed master calendar and scheduled appointments for providers

· Checked patient insurance demographics and health history to keep current information

· Help patients complete necessary medical forms and documents

· Adhered to strict HIPAA guidelines to protect patient privacy

· Supported office staff and operational requirements with administrative tasks

· Enhanced office productivity by handling have volume of callers per day

· Responded to correspondence from insurance companies to verify patient’s coverage

· Organize paperwork such as charts and reports for office and patient needs

· Manage multi line phone system and pleasantly greeted patients

· Use computerized data management systems to organize immerse data sets and coordinate care details for large patient bases

· Completed patient referrals to other medical specialists

· Transcribed phone messages and relayed it to appropriate personnel Medical Receptionist

Willis Knighton Medical Center - Shreveport, LA

June 2013 to February 2017

Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed. Precisely completed appropriate claims paperwork, documentation and system entry. Professionally and courteously verified appointment times with patients. Assisted in the maintenance of medical charts and/or electronic medical record

(filing, Op Reports, test results, home care forms). Adeptly managed a multi-line phone system and pleasantly greeted all patients. Verified patients' eligibility and claims status with insurance agencies. Entered orders into the EMR system efficiently and without errors. Prepared patient charts accurately and neatly for the clinic. Prepared patient charts, pre-admissions and consent forms as necessary. Coordinated luncheons with Pharmaceutical Representatives. Precisely evaluated and verified benefits and eligibility. Examined patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under their policies when applicable. Updated patient financial information to guarantee accuracy. Updated patient financial information to guarantee accuracy. Updated patient financial information to guarantee accuracy. Treated all patients, their families, visitors, peers, staff and providers in a pleasant and courteous manner Medical Receptionist

Healthplex Family Clinic - Shreveport, LA

March 2008 to January 2013

Greet patients and agency visitors, directing all people to the appropriate locations and services in courteous, polite and helpful manner

• Respect and maintain privacy of agency clients, assuring client confidentiality at all times

• Provide efficient and professional telephone services

• Other duties include: Registering patients according to agency protocols, determining the financial status of patients and their eligibility for office and hospital services assisting patients in correctly completing appropriate forms, and documenting all information according to office protocol Assessed patients and documented their medical histories Received and processed medical records requests

Professionally and courteously verified appointment times with patients Assisted in the maintenance of medical charts and/or electronic medical record

(filing, Op Reports, test results, home care forms) Verified patients' eligibility and claims status with insurance agencies Entered orders into the EMR system efficiently and without errors Education

Certification in Medical Assisting

Commercial College - Shreveport, LA

August 1993 to March 1995

High School Diploma

Southwood High School Shreveport - Shreveport, LA

August 1986 to May 1990

Skills

• Resourceful and reliable worker

Close attention to detail

Adept multi-tasker

Office support (phones, faxing, filing)

Excellent verbal communication

Understands insurance benefits, prior authorizations and referrals Insurance and collections procedures

Familiar with commercial and private insurance carriers

• Medical Records (10+ years)

• Microsoft Word

• Medical Terminology (10+ years)

• Phone Etiquette (10+ years)

• Front Desk (10+ years)

• Medical Office Experience (10+ years)

• Medical Billing (7 years)

• Medical Scheduling (10+ years)

• HIPAA (10+ years)

• ICD-10 (10+ years)

• Clerical Experience (10+ years)

• AdvancedMD (10+ years)

• Data Entry

• Microsoft Excel

• Customer Service

• Documentation review

• Microsoft Office

• Epic

• Meditech

• Windows

• CPT coding

• ICD-9

• Medical Receptionist (10+ years)

• Order Entry

• Calendar Management (10+ years)

• Medical Coding

• Hospital Experience

• Organizational Skills (10+ years)

• Administrative Experience

• Organizational Skills

• Dental office experience (5 years)

• Classroom experience

• Medical billing (10+ years)

• Accounts receivable (8 years)

• ICD-10 (5 years)

• Medical collection (8 years)

• Medical terminology (10+ years)

• Typing (10+ years)

• Multi-line Phone Systems (10+ years)

• Office Management

• QuickBooks

• Anatomy Knowledge (10+ years)

• Microsoft Powerpoint

• Eaglesoft (5 years)

• Dental receptionist (5 years)

• Pain management

• Microsoft Access

• Research

• Medicare (10+ years)

• Quality control

• 10 key calculator (10+ years)

• Analysis skills

• General ledger accounting

• Transcription (8 years)

• Dentrix

• Computer literacy (10+ years)

• Medical documentation

• Microsoft Outlook

• Insurance verification (10+ years)

• Computer skills (10+ years)

• Google Docs

• ADP

• Sales

• EHR systems (10+ years)

• Time management

• Personal assistant experience

• Cash handling (10+ years)

• EHR systems

• EMR Systems (10+ years)

• EDI

• Office experience (10+ years)

• ICD coding

• HCPCS

• Word processing

Certifications and Licenses

CPR Certification

RHIT

Assessments

Protecting patient privacy — Proficient

February 2023

Understanding privacy rules and regulations associated with patient records Full results: Proficient

Medical terminology — Proficient

May 2022

Understanding and using medical terminology

Full results: Proficient

Work style: Reliability — Proficient

September 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Protecting patient privacy — Proficient

December 2021

Understanding privacy rules and regulations associated with patient records Full results: Proficient

Data entry: Attention to detail — Proficient

December 2021

Maintaining data integrity by detecting errors

Full results: Proficient

Filing & organization — Proficient

September 2021

Arranging and managing information or materials using a set of rules Full results: Proficient

Attention to detail — Proficient

September 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Customer focus & orientation — Proficient

September 2021

Responding to customer situations with sensitivity Full results: Proficient

Typing — Proficient

January 2022

Transcribing text

Full results: Proficient

Administrative assistant/receptionist — Proficient September 2021

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Customer service — Proficient

December 2021

Identifying and resolving common customer issues

Full results: Proficient

Medical receptionist skills — Proficient

May 2022

Managing physician schedules and maintaining accurate patient records Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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