Leilani Haagenson

612-***-****

ad3mk5@r.postjobfree.com

SUMMARY

Dependable, dedicated and detailed organized office person from the Mortgage Banking Industry and related industries, with transferable experience. Proven communication skills, self-starter, an ability to work independently that also contribute to team success. Commitment to maintaining confidentiality. Good working knowledge of office etiquette, and good computer skills.

SKILLS AND QUALIFICATIONS

• Analyzed and reviewed documentation for qualifying purposes

• Organized and trained office personnel and sales personnel

• Used internet to obtain necessary information

• Reviewed customers information and confidentially addressed requirements and needs

• Listened, calmed and assisted customers with concerns

• Answered phones and emails in a courteous manner

• Demonstrated ability to express ideas in a team environment

• Helped write and distribute training material

Working over 25 years in the mortgage banking industry as an Underwriter, Office Manager, Processor, Receptionist, and Trainer. I have a variety of skills and knowledge, am upbeat and have a positive attitude, and enjoy working with people to help them succeed. Numerous certificates from Mortgage Banking Processing, Underwriting and Closing. High School Education – Waialae High school, Honolulu, HI, Univ. of Hawaii, Manoa Owned one Company previously. Mortgage Servicing company writing interim servicing agreements and preparing paper work for voluntary deed-in-lieu of foreclosure process. WORK HISTORY

Merchants Bank 08/29/2022 to 05/03/2023

This is work that I am familiar with dating back to 1978 through 09/1980 while attending college. Bank Teller is the very first job I had with First Hawaiian Bank, Honolulu, Hawaii. Bank of the West 12/21/2020 to 08/12/2022

Underwrite Conventional loans- portfolio and FNMA. I also assisted with some training on the LoanBeam application for analyzing tax returns though the system HALO and on the web site

Work with other underwriters on self employed borrowers and underwrite self employed borrowers.

MetaSource 06/15/2015 to 12/2020

QC Mortgage Loan Auditor for Conventional, FHA, VA, USDA loans that included HELOCS, all types of transactions on closed loans

Wells Fargo & Co & Co 08/2012 to 04/2015

Underwrote files from various states for Wells Fargo Private Mortgage Bankers Contract Underwriter 1990 to 07/2012

Underwriting Analysist with several different companies through a contract company Theresa White- Reference

Shelley Rhondeau - Reference