Customer Service High School

Lisa Dunn

Alvin, TX *****

******@*****.***

+1-972-***-****

I am a committed individual seeking employment with a history of meeting company needs with consistent and organized practices skilled and working under pressure and adapting to new situations and challenges to best enhance the organizations brand. I have 20 plus years of experience in multi management. My experience is customer service support as well as conflict resolution. As a result of my dedication and excellent customer service I was within the top 10 of the company I was working for. And had consistent growth in sales and as well as new customer growth. Work Experience

Multi-Unit Manager

Shutterfly - League City, TX

October 2006 to Present

• Multi location manager, 20 plus years experience customer service, as well as administrative clerk. Used to working in a high paste, multitasking position, proficient with computer applications and receptionist phone system knowledge of office equipment, such as printers, but not limited to. My responsibilities were, but not limited to:

Overseeing daily operations of business. This included hiring training and maintaining a sales staff, efficient and customer service and service recovery. Multifaceted, phone systems, appointment, scheduling appointment, managing, analyzing quarterly and monthly sales projections. Setting goals for sales with team members. Responsible for performance reviews of staff.Customer service management including building and maintaining customer relationships to improve future business. Education

attended did not get degree in General Studies

Brazosport College - Clute, TX

August 1992 to August 1993

High school diploma

Brazoswood High School - Clute, TX

June 1985 to May 1989

Skills

• Budgeting

• Typing

• Microsoft Office

• Sales

• Payroll

• Supervising Experience

• Profit & Loss

• Recruiting

• Financial Report Writing

• Administrative Experience

• Team Management

• Interviewing

• Sales Management

• Labor Cost Analysis

• Customer service

• Communication skills

• Team management

• Conflict management

• Sales management

• Office management

• Front desk

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